Babelforce

AUGUST 4, 2023

When it comes to customer support, answering a call blind is never ideal. But it wouldn’t really be practical for the call center manager to hover over each agent coaching them on the right way to approach each customer. Luckily, call whispering is the next best thing (and far less unnerving!) Call whispering is a technology that allows information to be passed to the agent just before or during a call, without the customer being aware of it.

Call Center 52

Call Center Call flow Coaching call center software 52

Callminer

AUGUST 4, 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.

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ShepHyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences. How businesses approach security has changed significantly over the last few years.

Customer Experience 156

Customer Experience Technology Accountability Marketing 156

AnomalySquared

AUGUST 4, 2023

In today's competitive business landscape, B2B companies are constantly seeking new ways to enhance their sales strategies and drive revenue growth. One effective approach that has gained significant traction in recent years is B2B Sales Outsourcing and call center lead qualification. By entrusting the sales calling function to specialized service providers, businesses can optimize their sales efforts, achieve higher productivity, and ultimately generate more revenue.

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B2B outsourcing Sales Call Center 93

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

kommunicate

AUGUST 4, 2023

Last Updated on August 4, 2023 November 30, 2022 – OpenAI releases ChatGPT to the world. December 4, 2022 – ChatGPT touches 1 million users, making it the fastest growing internet application of all time. January 23, 2023 – Microsoft announces that it is investing $10 billion in OpenAI. February 6, 2023 – Google unveils [.] The post ChatGPT For Enterprises: Use Cases And Solution appeared first on Kommunicate Blog.

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AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. In Part 1 , we show how the Salesforce Data Cloud and Einstein Studio integration with SageMaker allows businesses to access their Salesforce data securely using SageMaker and use its tools to build, train, and deploy models to endpoints hosted on SageMaker.

APIs 78

APIs Scripts Management Accountability 78

Cisco - Contact Center

AUGUST 4, 2023

In an ongoing effort to prioritize data security and privacy for Secure Email Threat Defense customers, we’re excited to announce the opening of two data centers in the Asia Pacific region: one in A… Read more on Cisco Blogs

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delighted

AUGUST 4, 2023

When you first get an NPS program off the ground, it’s nothing but excitement. When will we get our first response? When will we get our 100th response? What nice graphs and visualizations can we create with this newfound data? However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating.

Feedback 76

Feedback Management Surveys Personalization 76

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. With this capability, businesses can access their Salesforce data securely with a zero-copy approach using SageMaker and use SageMaker tools to build, train, and deploy AI models. The inference endpoints are connected with Data Cloud to drive predictions in real time.

APIs 73

APIs Engineering Enterprise Technology 73

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Expivia

AUGUST 4, 2023

Introduction As an organization at the forefront of the fusion between human intelligence and artificial intelligence, we have embarked on an exciting journey. We want to show you how we are automating QA in our contact center with AI. The Role of QA in Our Contact Centers Our QA team has always been the backbone of customer satisfaction, ensuring every interaction aligns with our company standards.

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APIs Contact Center Call Center CRM 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions.

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Brand ambassadors Gamification Entertainment Education 52

Enghouse Interactive

AUGUST 4, 2023

You can provide service in a customer’s preferred language by embracing real-time chat translation within your contact center.

Customer Service 52

Customer Service Contact Center Customer Support Customer Experience 52

AWS Machine Learning

AUGUST 4, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. An enterprise search solution should be able to index and search across several structured and unstructured repositories.

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Enterprise Best practices Accountability Management 76

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

AWS Machine Learning

AUGUST 4, 2023

Data preparation is a critical step in any data-driven project, and having the right tools can greatly enhance operational efficiency. Amazon SageMaker Data Wrangler reduces the time it takes to aggregate and prepare tabular and image data for machine learning (ML) from weeks to minutes. With SageMaker Data Wrangler, you can simplify the process of data preparation and feature engineering and complete each step of the data preparation workflow, including data selection, cleansing, exploration, a

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Engineering APIs Management 73