ShepHyken

SEPTEMBER 17, 2024

My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a luxury store and asked to see a $25,000 chess set. The customer wasn’t dressed well, and the salesperson made the assumption that she couldn’t afford to buy it. The customer walked away, but before leaving the store, she visited the owner’s office, who also happened to be a close friend.

Customer Service 361

Customer Service Sales Customer Experience Personalization 361

AWS Machine Learning

SEPTEMBER 17, 2024

AWS DeepComposer was first introduced during AWS re:Invent 2019 as a fun way for developers to compose music by using generative AI. AWS DeepComposer was the world’s first machine learning (ML)-enabled keyboard for developers to get hands-on—literally—with a musical keyboard and the latest ML techniques to compose their own music. After careful consideration, we have made the decision to end support for AWS DeepComposer, effective September 17, 2025.

Feedback 94

Feedback Sales Management 94

ShepHyken

SEPTEMBER 17, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why are customer expectations rising in today’s market? How can AI enhance customer service experience? How can businesses effectively implement AI in customer service? Why is transparency when using AI in customer interaction? How can businesses balance between AI and human support?

Technology 216

Technology Customer Service Surveys Customer Experience 216

AWS Machine Learning

SEPTEMBER 17, 2024

The post is co-written with Michael Shaul and Sasha Korman from NetApp. Generative artificial intelligence (AI) applications are commonly built using a technique called Retrieval Augmented Generation (RAG) that provides foundation models (FMs) access to additional data they didn’t have during training. This data is used to enrich the generative AI prompt to deliver more context-specific and accurate responses without continuously retraining the FM, while also improving transparency and minimizin

APIs 92

APIs Chatbots Management Accountability 92

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

C3Centricity

SEPTEMBER 17, 2024

CPG leaders (Consumer Goods Companies) understand that delivering exceptional consumer experiences is crucial for distinguishing their brands. A customer-first strategy has emerged as a pivotal approach to business success in every industry, prioritizing customers’ needs, preferences, satisfaction and delight across all facets of an organisation.

Analytics 62

Analytics Feedback Consulting Consulting 62

VirtualPBX

SEPTEMBER 17, 2024

Hear from guest blogger, Amanda Clark, on what SMS marketing can do for your e-commerce. When you start a new business , you’re faced with a number of critical decisions. Few of these decisions matter more over the long run than your decision about which legal formation to choose. The legal formation you choose for your business can affect virtually all aspects of your business, from how you report to the IRS to how you bring new employees on board.

Government 59

Government Coaching Personalization Consulting 59

Help Scout

SEPTEMBER 17, 2024

Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.

Customer Support 59

Customer Support 59

VirtualPBX

SEPTEMBER 17, 2024

Hear from guest blogger, Amanda Clark, on what SMS marketing can do for your e-commerce. When you start a new business , you’re faced with a number of critical decisions. Few of these decisions matter more over the long run than your decision about which legal formation to choose. The legal formation you choose for your business can affect virtually all aspects of your business, from how you report to the IRS to how you bring new employees on board.

Government 52

Government Coaching Personalization Consulting 52

FluentStream

SEPTEMBER 17, 2024

A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S. telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. Read More The post Navigating 10DLC Regulations: Ensure Compliance to Keep Your Business Texting Service Active appeared first on FluentStream.

Telecommunications 52

Telecommunications Personalization 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

5CA

SEPTEMBER 17, 2024

The post The Power of One: Aligning Workforce Teams for a Superior Customer Experience appeared first on 5CA.

Customer Experience 52

Customer Experience 52

FluentStream

SEPTEMBER 17, 2024

A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S. telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. Read More The post Navigating 10DLC Regulations: Ensure Compliance to Keep Your Business Texting Service Active appeared first on FluentStream.

Telecommunications 52

Telecommunications Personalization 52

NobelBiz

SEPTEMBER 17, 2024

Businesses continue to evolve, and so do the technologies at work within them. One of the most significant innovations in the recent past within communications has been VoIP, or Voice over Internet Protocol. VoIP phone systems revolutionize how businesses can connect with one another and customers internally, through flexibility, cost savings, and high-quality service.

voip 52

voip CRM Contact Center Analytics 52