CCNG

JULY 3, 2024

Good customer experience forms the foundation of a lasting customer-brand relationship. When a brand consistently creates rich customer experiences, it fosters brand loyalty and encourages customers to keep engaging with the business. What’s more, satisfied customers become loyal brand advocates, spreading the good word across their network. This raises the more pertinent question – what creates a good customer experience?

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

AWS Machine Learning

JULY 3, 2024

Foreigners and expats living outside of their home country deal with a large number of emails in various languages daily. They often find themselves struggling with language barriers when it comes to setting up reminders for events like business gatherings and customer meetings. To solve this problem, this post shows you how to apply AWS services such as Amazon Bedrock , AWS Step Functions , and Amazon Simple Email Service (Amazon SES) to build a fully-automated multilingual calendar artificial

Personalization 135

Personalization APIs Management Accountability 135

MiaRec

JULY 3, 2024

CX Today’s Charlie Mitchell sits down with MiaRec CEO, Gennadiy Bezko, as he proudly showcases our latest innovations: AI Prompt Designer, LLM-based sentiment analysis, and robust multi-language support. These groundbreaking advancements are just the beginning of MiaRec's commitment to revolutionizing contact center AI. Join us as we dive into what’s resonating with customers, unveil our ambitious roadmap, and explore the cutting-edge trends shaping the future of customer experience.

Contact Center 109

Contact Center Technology Customer Experience Quality management 109

AWS Machine Learning

JULY 3, 2024

Knowledge Bases for Amazon Bedrock is a fully managed capability that helps you securely connect foundation models (FMs) in Amazon Bedrock to your company data using Retrieval Augmented Generation (RAG). This feature streamlines the entire RAG workflow, from ingestion to retrieval and prompt augmentation, eliminating the need for custom data source integrations and data flow management.

APIs 127

APIs Banking Metrics Management 127

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Comm100

JULY 3, 2024

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous benefits that can transform customer interaction dynamics. Here’s why integrating chatbots into your customer service strategy is essential with a low down on the key advantages of chatbots. 24/7 availability One of the standout advantages of chatbots is their ability to remain operational around the clock.

Chatbots 93

Chatbots CRM Analytics Personalization 93

Bill Quiseng

JULY 3, 2024

On July 4, Americans celebrate Independence Day. In part, the Declaration of Independence proclaimed That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it … and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness. With that in mind, we, as customers, proclaim our independence from the tyranny of “Profits over People” retailers who care more about reve

Customer Care 78

Customer Care Government Sales Marketing 78

Select VoiceCom Blog

JULY 3, 2024

The country is expected to face at least two to three typhoons this July and more in the coming months due to the potential La Niña event, as reported by the Philippine Atmospheric, Geophysical and Astronomical Services Administration ( PAGASA ). To prepare for tropical storms, Select VoiceCom partnered with Lapu-Lapu City Environment and Natural Resources Office to strengthen the coast of Barangay Sta.

Personalization 84

Personalization 84

Unymira

JULY 3, 2024

If you're in the business of managing software assets, you know that Software Asset Management (SAM) isn't a walk in the park. It's a complex, ever-evolving beast that demands a meticulous approach. According to a recent Forrester report [1] the advent of “generative AI (GenAI) and integrated asset management are forcing a SAM rethink”.

Management 52

Management Chatbots Analytics 52

CSM Magazine

JULY 3, 2024

Instagram is more than just a platform for sharing photos and videos. For businesses, it represents a powerful tool to build and nurture customer loyalty. Here, we’ll guide you through actionable strategies on how to leverage Instagram to create a loyal customer base. Why Instagram? With over 1 billion active users, Instagram is a goldmine for businesses looking to engage with their audience.

Metrics 52

Metrics Accountability Feedback Marketing 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Unymira

JULY 3, 2024

Digital transformation in large (and small) organizations is often accompanied by a bouquet of pain points. Big goals and important IT concepts are often slowed down by relatively trivial factors. Many of these are human: fear of change, clinging to traditional methods, fear of employees being "rationalized away" by digital capabilities. In addition, in traditional, i.e. hierarchically structured companies, cooperation between departments is on shaky ground.

Consulting 52

Consulting Consulting 52

CSM Magazine

JULY 3, 2024

To compete in the world of higher education, providing great customer service at universities is no longer optional. Whether they’re just starting out or nearing graduation, student success depends on ongoing support. Here we help you take your university’s customer service to the next level – exceeding expectations is the new standard.

Customer Service 52

Customer Service Chatbots CRM Feedback 52

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.” Such contact centers employ a handful number of agents and customer service representatives and handle less volume of calls.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52