This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Agents are revolutionizing how businesses automate complex workflows and decision-making processes. Amazon Bedrock Agents helps you accelerate generative AI application development by orchestrating multi-step tasks. Agents use the reasoning capability of foundation models (FMs) to break down user-requested tasks into multiple steps. In addition, they use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge
Tipping practices in the U.S. have always been complicated, but a recent Reddit post brought a new level of controversy to the table. A customer expressed frustration after a restaurant asked for a “second tip” when he picked up his online order. The incident sparked a heated online debate about tipping. Is the current system fair? Many diners think it’s gone too far.
Struggling to attract and convert customers? From tight budgets to lead nurturing, here are 9 key challenges - and how to overcome them. Read now! The post 9 top customer acquisition challenges and how to solve them appeared first on AnswerConnect Blog.
The Board of Certification/Accreditation (BOC) has reached another remarkable milestone, earning its twelfth Stevie Award since 2013. This year, BOC proudly won a Bronze Stevie Award, recognized in the esteemed “Thought Leadership in Customer Service” category at the Stevie Awards for Sales & Customer Service. What Makes this Achievement Significant The “Thought Leadership in Customer Service” category honors organizations that excel in creating meaningful, knowledge-
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
One of our subscribers asked, How can I reverse our companys declining customer satisfaction ratings? Not knowing specifics about the company, its customer feedback, how long the scores have declined, and other details makes it a difficult question to answer. Still, I felt compelled to share something that could help. What I came up with is a list of three to-dos that any company should use to find out whats causing a downward trend.
Sign up to get articles personalized to your interests!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
One of our subscribers asked, How can I reverse our companys declining customer satisfaction ratings? Not knowing specifics about the company, its customer feedback, how long the scores have declined, and other details makes it a difficult question to answer. Still, I felt compelled to share something that could help. What I came up with is a list of three to-dos that any company should use to find out whats causing a downward trend.
Speed is NOT the same as service. Some companies obsess over call times, pushing agents to wrap things up faster. Customer solution be damned. This weeks CX Passport guest, Candy Kothmann, takes a different approach: We don’t measure average handle time at the agent level. We want the call to last as little or as long as needed to achieve the business purpose of the call.
Organizations are increasingly using multiple large language models (LLMs) when building generative AI applications. Although an individual LLM can be highly capable, it might not optimally address a wide range of use cases or meet diverse performance requirements. The multi-LLM approach enables organizations to effectively choose the right model for each task, adapt to different domains, and optimize for specific cost, latency, or quality needs.
Online gambling has come a long way from the days of cash-only transactions and slow banking processes. The industry is now deeply intertwined with financial innovations, making it easier, faster, and more secure for players to deposit and withdraw funds. From cryptocurrency integration to AI-driven financial security, the intersection of finance and gambling is creating a more dynamic and accessible gaming experience.
Employee productivity is a critical factor in maintaining a competitive advantage. Amazon Q Business offers a unique opportunity to enhance workforce efficiency by providing AI-powered assistance that can significantly reduce the time spent searching for information, generating content, and completing routine tasks. Amazon Q Business is a fully managed, generative AI-powered assistant that lets you build interactive chat applications using your enterprise data, generating answers based on your d
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Why is the Modern Billing System Essential for Telecom Companies Would you be surprised to know that billing errors are often a significant source of lost revenue and compliance issues for telecom companies and several other professional service providers? As per a Gartner study , 85 percent of telecom invoices contain errors! That’s not all. Telecom companies face many other billing issues.
Angsana Velavaru has solidified its reputation as one of the Maldives most sought-after resorts by receiving the prestigious British Airways Holidays Customer Excellence Award. With an impressive overall rating of 4.8 out of 5, the resort continues to set the standard for exceptional service and unforgettable guest experiences. Recognizing Excellence in Paradise Nestled in the pristine beauty of the Maldives, Angsana Velavaru offers more than just a luxurious stay.
We’ve made some exciting updates to make things easier and more powerful! This quarter update includes improvements to how you manage your data, connect with customers, and understand your team’s performance. From smarter ways using AI to import information to new tools for coaching your agents, these updates are designed to help you work more […] The post Whats New In Operator: 2025 Q2 appeared first on TCN.
Procurement plays a pivotal role in shaping the customer experience (CX). It goes beyond sourcing goods and services; it directly impacts how efficiently businesses operate and how well they meet customer expectations. Shorter wait times, full shelves, and great prices are all benefits of smart purchasing strategies. This all adds up to very happy customers.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Remember those early days when most chatbots were just glorified FAQ machines? Theyd spit out pre-programmed answers, stumble over anything remotely complex, and leave you typing stuff like “Agent” or “Are you joking? Thats all you can say?!” just to get a resolution. Yeah, those days are over. AI agents arent just here to chat; they can now think, reason, and act.
Conversational AI Is Ushering in Huge Contact Center Advances View this article on the publisher’s website Conversational artificial intelligence (CAI) solutions are more than just enhanced self-service. They include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process.
We organize all of the trending information in your field so you don't have to. Join 34,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
106 
Let's personalize your content