BlueOcean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.
Beyond Philosophy
MARCH 14, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization.
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AWS Machine Learning
MARCH 14, 2024
Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. However, adoption of these FMs involves addressing some key challenges, including quality output, data privacy, security, integration with organization data, cost, and skills to deliver.
Toister Performance Solutions
MARCH 14, 2024
I bet I can diagnose your learning style with three questions. Where do you sit when you attend an in-person meeting? What do your eyes do when you're explaining something? How do you take notes in a training class? It was a fun trick I discovered as a new trainer. I usually got it right to the mild amusement of my learners. Years later, I was chastened to learn my hocus-pocus wasn't real.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
AWS Machine Learning
MARCH 14, 2024
This is a guest post co-written with Scott Gutterman from the PGA TOUR. Generative artificial intelligence (generative AI) has enabled new possibilities for building intelligent systems. Recent improvements in Generative AI based large language models (LLMs) have enabled their use in a variety of applications surrounding information retrieval. Given the data sources, LLMs provided tools that would allow us to build a Q&A chatbot in weeks, rather than what may have taken years previously, and
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
SQM Group
MARCH 14, 2024
Many companies have shifted from traditional customer engagement methods to "omnichannel" customer service, but what exactly does that mean?
Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers.
Cisco - Contact Center
MARCH 14, 2024
As the father of three neuro-diverse children, I’ve seen firsthand the impact that classroom conditions can have on learning.
Cyara
MARCH 14, 2024
Using international numbers can create complex challenges for your contact center. Learn how automated number testing can improve your business' CX.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Cisco - Contact Center
MARCH 14, 2024
In an era where the digital landscape is evolving at an unprecedented pace, Managed Service Providers (MSPs) are facing the challenge of keeping up with complex networking demands while ensuring… Read more on Cisco Blogs
Helpware
MARCH 14, 2024
Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? How big is its impact today? How relevant will it be in 5-10 years? Is my company prepared to embrace this tech? As these questions circle the minds of decision-makers in every industry, the purpose of AI maturity models is to provide clear answers to such queries.
Cisco - Contact Center
MARCH 14, 2024
Modern networks are complex, often involving hybrid work models and a mix of first- and third-party applications and infrastructure.
BlueOcean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Cisco - Contact Center
MARCH 14, 2024
Dear Developers and Innovators, As the Vice President of an organization deeply committed to technological advancements and environmental sustainability, I am thrilled to announce an exciting coding… Read more on Cisco Blogs
VirtualPBX
MARCH 14, 2024
When the tax season rolls around, businesses are faced with the crucial task of meeting their tax filing deadlines. Each entity, whether it be an S Corp, Partnership, LLC, C Corp, or Sole Proprietorship, has its own set of deadlines to adhere to, adding complexity to the already stressful process of tax filing. In this blog, we’ll explore two efficient options for submitting faxes to the IRS before the business tax deadline, ensuring compliance and peace of mind for business owners.
Abby Connect
MARCH 14, 2024
First impressions can make or break a potential relationship with your customers When you talk to customers, new clients, or people in your community, how you act can make a huge difference. Studies show that it takes just seven seconds for someone to form a first impression.
Vistio
MARCH 14, 2024
By Jeremy Watkin I’ve worked in a variety of contact center environments and managed contact center teams for a couple of decades at this point. I’ve successfully helped to train scores of new hires — many of whom became fully proficient and remained with the company for years. Never considering myself to be an expert in training I’ve often wondered if some new hires achieved full proficiency in spite of me.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
ChurnZero
MARCH 14, 2024
Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. While simple in concept, a book shift is a complex and challenging project, with an array of stakeholders and moving parts that require skillful management and—ideally—an experienced hand.
24-7 InTouch
MARCH 14, 2024
IntouchCX’s AI and automation solutions, including Laivly, help global brands save on costs and drive efficiencies, all while ensuring accuracy and customer satisfaction. We collaborated with our partner, a top vacation rental marketplace, empowering agents and a newly created Expense Approval Team to approve “make goods” with speed, accuracy, and confidence while saving money and preserving customer satisfaction scores.
CSM Magazine
MARCH 14, 2024
Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.
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