Improving inclusion and accessibility through automated document translation with an open source app using Amazon Translate
AWS Machine Learning
MAY 1, 2024
Organizations often offer support in multiple languages, saying “contact us for translations.” However, customers who don’t speak the predominant language often don’t know that translations are available or how to request them. This can lead to poor customer experience and lost business. A better approach is proactively providing information in multiple languages so customers can access it directly.
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