ShepHyken
OCTOBER 14, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is an OKR? How do customer-centric OKRs help teams focus on the right tasks? Why is it important for businesses to align their objectives with customer-centric goals? How does measuring customer behavior contribute to better customer satisfaction?
AWS Machine Learning
OCTOBER 14, 2024
With recent advances in large language models (LLMs), a wide array of businesses are building new chatbot applications, either to help their external customers or to support internal teams. For many of these use cases, businesses are building Retrieval Augmented Generation (RAG) style chat-based assistants, where a powerful LLM can reference company-specific documents to answer questions relevant to a particular business or use case.
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BlueOcean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Need some insight? We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get
Totango
OCTOBER 14, 2024
Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Ambs Call Center
OCTOBER 14, 2024
A virtual receptionist is a real person who answers your phone but who isn’t stationed in your facility. They are, in essence, virtually present. But even though you can’t see them sitting there at your front desk, they’re always available to take your calls whenever you need them to.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
24-7 InTouch
OCTOBER 14, 2024
Social commerce is transforming the marketplace with its innovative blend of social media and online shopping, becoming a powerful driver of consumer engagement and sales. By seamlessly bridging the gap between inspiration and purchase, social commerce has the potential to transform likes and shares into actual sales. Read on to discover how AI and automation can revolutionize your business and CX strategy, empowering you to thrive in the social commerce era.
CSM Magazine
OCTOBER 14, 2024
Join the discussion on modernising legacy systems for regulated industries; 20 November 2024, 13:00 GMT Wordwatch , a provider of compliance archiving and records management solutions, is hosting a webinar on 20 November 2024 to discuss the critical findings from its latest whitepaper, The Cost of Doing Nothing: The Risks and Solutions for Compliance Archiving and Records Management.
Injixo
OCTOBER 14, 2024
Workforce optimization, workforce management, and workforce engagement management. WFO, WFM, and WEM. Three acronyms that you hear more and more nowadays. They sound deceptively similar and they are often used interchangeably. Clearly, they are all something to do with the workforce. But what exactly do they do? What are the differences between them?
CSM Magazine
OCTOBER 14, 2024
A furniture configuration tool lets shoppers digitally interact with products in real-time, offering an immersive experience far beyond static images. Users can manipulate product views, zoom in for details, and personalize options such as materials, colors, and finishes. This dynamic interaction allows them to see exactly how a piece of furniture would look in their home, transforming the online shopping process into something far more engaging and realistic.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Cisco - Contact Center
OCTOBER 14, 2024
Cisco has been helping government agencies address their unique security and compliance challenges for decades. We continue to progress with FedRAMP.
Help Scout
OCTOBER 14, 2024
We're in the midst of the race to fill a market gap created by generative AI.
Cisco - Contact Center
OCTOBER 14, 2024
The new Catalyst ESS9300 Embedded Series switch sets a new standard in military communications by adopting SOSA, CMOSS, and OpenVPX architectures.
AWS Machine Learning
OCTOBER 14, 2024
Amazon Bedrock Agents enable generative AI applications to perform multistep tasks across various company systems and data sources. They orchestrate and analyze the tasks and break them down into the correct logical sequences using the reasoning abilities of the foundation model (FM). Agents automatically call the necessary APIs to interact with the company systems and processes to fulfill the request.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Totango
OCTOBER 14, 2024
Key takeaways : The buying cycle is more complex than ever, with increased scrutiny from finance. Every business needs a customer-led growth motion to stay in business for the long term. Go-to-market teams need to prioritize customer ROI as the driver of decision-making, metrics tracking, and relationship management. Account executives can’t sell like it’s 2017 anymore.
Balto
OCTOBER 14, 2024
If you’re running a contact center, here’s a message you need to hear loud and clear: 2025 is going to look very different, and the time to start adopting AI is now. Let’s break it down. AI Voice Agents: The New Normal By 2025, AI voice agents —those virtual assistants that handle calls with real-time conversational capabilities—are going to be everywhere.
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