Brad Cleveland Blog
MARCH 15, 2024
Some managers assume that quality standards are primarily for individuals, those actually delivering the service. But don’t miss half the fun and half the value. Establish the right quality standards for your organization, and you’ll see great things happen. In … Continue reading → The post The Enablers: 3 Essentials for High-Quality Customer Service appeared first on Brad Cleveland.
Beyond Philosophy
MARCH 15, 2024
You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach? We doubt it. Few organizations do. Most think a customer crisis isn’t going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.
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AWS Machine Learning
MARCH 15, 2024
In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. This traditional approach poses several challenges: it heavily depends on manual processes, struggles to efficiently scale with increasing customer demands, introduces the potential for human errors, and operates within specific hours of availability.
Cisco - Contact Center
MARCH 15, 2024
Today marks the launch of Cisco Routed PON , a truly disruptive solution that enables agile, differentiated broadband services through a software-defined broadband network.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
AWS Machine Learning
MARCH 15, 2024
This post is co-written with Chaoyang He, Al Nevarez and Salman Avestimehr from FedML. Many organizations are implementing machine learning (ML) to enhance their business decision-making through automation and the use of large distributed datasets. With increased access to data, ML has the potential to provide unparalleled business insights and opportunities.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MARCH 15, 2024
This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. In this post, we discuss the value and potential impact of federated learning in the healthcare field. This approach can help heart stroke patients, doctors, and researchers with faster diagnosis, enriched decision-making, and more informed, inclusive research work on stroke-related health issues, using a cloud-native approach with AWS services for lightweight lift and straightforward ado
SharpenCX
MARCH 15, 2024
Learn how Conversational AI can help your company create an efficient and effective customer service process that increases retention.
DMG Consulting
MARCH 15, 2024
Is Outbound Dead? Donna is tackling the topic of outbound’s place in the contact center and how it’s very much alive. The post Is Outbound Dead? appeared first on DMG Consulting.
Cisco - Contact Center
MARCH 15, 2024
This blog post will discover how you can automate DNS policy management with Tags. To streamline DNS policy management for roaming computers, categorize them using tags.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
MARCH 15, 2024
The allure of blackjack derives not only from the thrill of the game but also its intermingling of chance, strategy, and potential for substantial winnings. Scouting the best blackjack tables for the best customer experience can mean the difference between a forgettable or fulfilling gaming experience and can elevate your odds of success. We’ll guide you through the necessary steps and strategies to identify the best blackjack tables, ensuring that your next outing to the casino is both entertai
Hodusoft
MARCH 15, 2024
Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report , brands that offer excellent customer service make 5.7 times more revenue as compared to their competitors who are at the bottom of the customer experience rankings.
CSM Magazine
MARCH 15, 2024
Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP). From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations.
Cisco - Contact Center
MARCH 15, 2024
A Major Step Forward for Global Business Ethics Alignment For most businesses, corporate responsibility has evolved from a peripheral concern to a core consideration.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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