Brad Cleveland Blog
MARCH 15, 2024
Some managers assume that quality standards are primarily for individuals, those actually delivering the service. But don’t miss half the fun and half the value. Establish the right quality standards for your organization, and you’ll see great things happen. In … Continue reading → The post The Enablers: 3 Essentials for High-Quality Customer Service appeared first on Brad Cleveland.
Beyond Philosophy
MARCH 15, 2024
You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach? We doubt it. Few organizations do. Most think a customer crisis isn’t going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.
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AWS Machine Learning
MARCH 15, 2024
In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. This traditional approach poses several challenges: it heavily depends on manual processes, struggles to efficiently scale with increasing customer demands, introduces the potential for human errors, and operates within specific hours of availability.
Cisco - Contact Center
MARCH 15, 2024
Today marks the launch of Cisco Routed PON , a truly disruptive solution that enables agile, differentiated broadband services through a software-defined broadband network.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
MARCH 15, 2024
This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. In this post, we discuss the value and potential impact of federated learning in the healthcare field. This approach can help heart stroke patients, doctors, and researchers with faster diagnosis, enriched decision-making, and more informed, inclusive research work on stroke-related health issues, using a cloud-native approach with AWS services for lightweight lift and straightforward ado
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MARCH 15, 2024
This post is co-written with Chaoyang He, Al Nevarez and Salman Avestimehr from FedML. Many organizations are implementing machine learning (ML) to enhance their business decision-making through automation and the use of large distributed datasets. With increased access to data, ML has the potential to provide unparalleled business insights and opportunities.
Cisco - Contact Center
MARCH 15, 2024
A Major Step Forward for Global Business Ethics Alignment For most businesses, corporate responsibility has evolved from a peripheral concern to a core consideration.
DMG Consulting
MARCH 15, 2024
Is Outbound Dead? Donna is tackling the topic of outbound’s place in the contact center and how it’s very much alive. The post Is Outbound Dead? appeared first on DMG Consulting.
Cyara
MARCH 15, 2024
Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SharpenCX
MARCH 15, 2024
Learn how Conversational AI can help your company create an efficient and effective customer service process that increases retention.
CSM Magazine
MARCH 15, 2024
The allure of blackjack derives not only from the thrill of the game but also its intermingling of chance, strategy, and potential for substantial winnings. Scouting the best blackjack tables for the best customer experience can mean the difference between a forgettable or fulfilling gaming experience and can elevate your odds of success. We’ll guide you through the necessary steps and strategies to identify the best blackjack tables, ensuring that your next outing to the casino is both entertai
Hodusoft
MARCH 15, 2024
Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! In today’s competitive business landscape, customer experience (CX) is no longer a “nice to have” – it’s a must-have. As per a report , brands that offer excellent customer service make 5.7 times more revenue as compared to their competitors who are at the bottom of the customer experience rankings.
CSM Magazine
MARCH 15, 2024
Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP). From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
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