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Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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Customer service teams handle thousands of conversations that demand expertise beyond standard support skills. One of the unfortunate limitations of having specialized teams is that they may flounder outside their area of expertise. However, cross-department training fills these gaps by connecting support staff with vital knowledge from sales, product, and marketing teams that are better equipped with that requisite knowledge.
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Customer service teams handle thousands of conversations that demand expertise beyond standard support skills. One of the unfortunate limitations of having specialized teams is that they may flounder outside their area of expertise. However, cross-department training fills these gaps by connecting support staff with vital knowledge from sales, product, and marketing teams that are better equipped with that requisite knowledge.
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Cisco and Splunk are driving digital resilience with integrated solutions in security, assurance, and observability. Learn how partners can capitalize on this $100B opportunity.
At some point, most businesses need technical support to assist with questions about their systems or applications. For small and medium-sized businesses (SMBs) without full-time, on-site IT support, vendor-provided customer service iscrucial. However, many SMBs discover that their UCaaS plan. Read More The post The Importance of Comprehensive Customer Support for SMBs in UCaaS appeared first on FluentStream.
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Explore Cisco's AI-Ready Infrastructure Specialization, the groundbreaking UCS C885A M8 Rack Server, and AI PODs. Empower your business with cutting-edge technology and seize the $159B GenAI opportunity.
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To stay competitive, media, advertising, and entertainment enterprises need to stay abreast of recent dramatic technological developments. Generative AI has emerged as a game-changer, offering unprecedented opportunities for creative professionals to push boundaries and unlock new realms of possibility. At the forefront of this revolution is Stability AI’s family of cutting-edge text-to-image AI models.
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Blog Foundations and Applications of Generative AI: Expectations for Success As we bid goodbye to another year of excitement over the foundations and applications of generative AI, leaders worldwide are left wondering. Why haven’t the expected outcomes materialized? What happened to the anticipated headcount reductions? Where are all the promised savings?
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