AWS Machine Learning

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

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APIs Enterprise Automotive Customer Support 127

3CLogic

NOVEMBER 7, 2024

How did that conversation really go? Behind every engagement hides a mountain of data, simply waiting to be leveraged for an in-depth performance analysis. In today’s contact centers, the amount of data available isn’t a problem; the crux is to find the time and resources to efficiently gather, consolidate, and analyze the information for actionable insights and optimization opportunities.

Analytics 105

Analytics Contact Center Personalization Time management 105

AWS Machine Learning

NOVEMBER 7, 2024

While organizations continue to discover the powerful applications of generative AI , adoption is often slowed down by team silos and bespoke workflows. To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. In the first part of the series, we showed how AI administrators can build a generative AI software as a service (SaaS) gateway to provide access to foundation models (FMs) on Amazon Bedrock to different lines of business

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Enterprise APIs Government Accountability 112

Cisco - Contact Center

NOVEMBER 7, 2024

Cisco and Splunk are driving digital resilience with integrated solutions in security, assurance, and observability. Learn how partners can capitalize on this $100B opportunity.

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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.

Technology

AWS Machine Learning

NOVEMBER 7, 2024

Today we are announcing the general availability of Amazon Bedrock Prompt Management , with new features that provide enhanced options for configuring your prompts and enabling seamless integration for invoking them in your generative AI applications. Amazon Bedrock Prompt Management simplifies the creation, evaluation, versioning, and sharing of prompts to help developers and prompt engineers get better responses from foundation models (FMs) for their use cases.

Management 139

Management APIs Engineering Enterprise 139

CSM Magazine

NOVEMBER 7, 2024

In today’s modern world, where innovations in technology take place, effective customer support is crucial for all businesses, especially for the iGaming sector. The role of the 24/7 support is not only to provide assistance to customers but also to strengthen loyalty to the particular brand. And how exactly can customer support handle issues, how should it be managed to work effectively, and how can this increase the loyalty to the brand as a provider of specific services?

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Customer retention Customer Support Technology Management 52

Cisco - Contact Center

NOVEMBER 7, 2024

Explore Cisco's AI-Ready Infrastructure Specialization, the groundbreaking UCS C885A M8 Rack Server, and AI PODs. Empower your business with cutting-edge technology and seize the $159B GenAI opportunity.

Technology 69

Technology 69

CSM Magazine

NOVEMBER 7, 2024

Customer service teams handle thousands of conversations that demand expertise beyond standard support skills. One of the unfortunate limitations of having specialized teams is that they may flounder outside their area of expertise. However, cross-department training fills these gaps by connecting support staff with vital knowledge from sales, product, and marketing teams that are better equipped with that requisite knowledge.

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Customer Service Finance Sales Marketing 52

Working Solutions

NOVEMBER 7, 2024

As we edge closer to 2025, enhancing customer experience (CX) has become pivotal for businesses aiming to thrive in a competitive landscape. Whether you’re contemplating outsourcing your customer service or improving your in-house operations, investing in CX is no longer optional — it’s critical.

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Customer Experience outsourcing Customer Service 52

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Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.

Technology

FluentStream

NOVEMBER 7, 2024

At some point, most businesses need technical support to assist with questions about their systems or applications. For small and medium-sized businesses (SMBs) without full-time, on-site IT support, vendor-provided customer service iscrucial. However, many SMBs discover that their UCaaS plan. Read More The post The Importance of Comprehensive Customer Support for SMBs in UCaaS appeared first on FluentStream.

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Customer Support Technical Support Customer Service 52

Concentrix

NOVEMBER 7, 2024

Craft a tailored sports fan experience that drives engagement and fosters unwavering loyalty by harnessing the power of fan data.

Marketing 48

Marketing 48

FluentStream

NOVEMBER 7, 2024

At some point, most businesses need technical support to assist with questions about their systems or applications. For small and medium-sized businesses (SMBs) without full-time, on-site IT support, vendor-provided customer service is crucial. However, many SMBs discover that their UCaaS plan. Read More The post The Importance of Comprehensive Customer Support for SMBs in UCaaS appeared first on FluentStream.

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Customer Support Technical Support Customer Service 52

AWS Machine Learning

NOVEMBER 7, 2024

To stay competitive, media, advertising, and entertainment enterprises need to stay abreast of recent dramatic technological developments. Generative AI has emerged as a game-changer, offering unprecedented opportunities for creative professionals to push boundaries and unlock new realms of possibility. At the forefront of this revolution is Stability AI’s family of cutting-edge text-to-image AI models.

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Advertising Entertainment Marketing APIs 118

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Best practices

Cisco - Contact Center

NOVEMBER 7, 2024

Cisco and the OECD have launched the Digital Well-being Hub to explore the relationship between technology and individual well-being. The hub aims to understand how digital transformation impacts life satisfaction, mental health, digital skills, and civic engagement and more. By crowdsourcing insights and using OECD data, it seeks to inform policies for an inclusive, secure, and sustainable digital future.

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Technology 82

AWS Machine Learning

NOVEMBER 7, 2024

This post is cowritten with Mones Raslan, Ravi Sharma and Adele Gouttes from Zalando. Zalando SE is one of Europe’s largest ecommerce fashion retailers with around 50 million active customers. Zalando faces the challenge of regular (weekly or daily) discount steering for more than 1 million products, also referred to as markdown pricing. Markdown pricing is a pricing approach that adjusts prices over time and is a common strategy to maximize revenue from goods that have a limited lifespan or are

Engineering 111

Engineering Automotive Finance Government 111

Cisco - Contact Center

NOVEMBER 7, 2024

TLS adoption has grown rapidly, with nearly 100% of website connections now delivered over HTTPS. Now, firewalls must do more than simply block threats—they need to provide advanced decryption capabilities to detect hidden dangers, while maintaining performance, all without compromising the speed of business operations.

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Concentrix

NOVEMBER 7, 2024

Blog Foundations and Applications of Generative AI: Expectations for Success As we bid goodbye to another year of excitement over the foundations and applications of generative AI, leaders worldwide are left wondering. Why haven’t the expected outcomes materialized? What happened to the anticipated headcount reductions? Where are all the promised savings?

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Engineering 54

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Certified Languages International

NOVEMBER 7, 2024

Stress, anxiety, burnout, compassion fatigue, and vicarious trauma can affect the health and mental well-being of even the most seasoned medical interpreters. This is especially true because stress isn’t just isolated to their work environment. Medical interpreters also suffer from many of the same mental burdens the rest of us face: loss of friends and loved ones, social isolation, global conflict, economic disparity, and general uncertainty.

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Healthcare Consulting Consulting Management 52

DMG Consulting

NOVEMBER 7, 2024

How AI Is Transforming Self-Service View this article on the publisher’s website Omnichannel self-service solutions are a requirement for organizations that want to deliver a consistently outstanding and cost-effective customer experience (CX). Conversational artificial intelligence (CAI)—intelligent virtual agents (IVAs), voicebots, chatbots, or just plain bots—can automate many tasks and inquiries that were previously handled by live agents, which reduces operating expenses.

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Self service Contact Center Virtual Agent CRM 48