CSM Magazine

JUNE 21, 2024

In the dynamic field of retail, the customer experience is paramount. One innovative approach gaining traction is the use of LED video walls. These large, high-definition displays offer a unique way to engage customers and enhance their shopping experience. This article explores the various aspects of leveraging LED video walls for retail customer service, providing comprehensive insights into their benefits and applications.

Customer Service 52

Customer Service Self service Sales Wait times 52

Beyond Philosophy

JUNE 21, 2024

Regarding Customer Experiences and the behavioral sciences, there is seldom only one thing happening at a time. There are usually a lot of things happening at once. This masterclass episode, the fifth in a series of eight, explores economic biases and how they create flaws in our decision-making logic. For example, one key bias discussed is the Sunken Cost Fallacy, where people need help to walk away from investments, leading to subsequent mistakes.

Customer Experience 195

Customer Experience Management 195

Select VoiceCom Blog

JUNE 21, 2024

Select VoiceCom celebrated the Pride Month by spreading love, happiness, and sweetness to our workplace this Friday, June 21, 2024. Over 800 employees were treated to a special rainbow surprise as part of our ongoing FriYay tradition. Only this time, the treats are not just colorful and delicious—they’re jelly-cious! We gave away Florentine ’s 3D plant-based gelatin artisan cakes they could enjoy before the work week ended.

Morale 98

Morale 98

AWS Machine Learning

JUNE 21, 2024

Amazon SageMaker JumpStart is a machine learning (ML) hub offering pre-trained models and pre-built solutions. It provides access to hundreds of foundation models (FMs). A private hub is a feature in SageMaker JumpStart that allows an organization to share their models and notebooks so as to centralize model artifacts, facilitate discoverability, and increase the reuse within the organization.

Management 94

Management Government Accountability Enterprise 94

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Cisco - Contact Center

JUNE 21, 2024

Organizations face a critical challenge today: attackers are exploiting the weakest links in their networks, such as unsecured users, devices, and workloads. This threat landscape is complicated by the shift from traditional data centers to a distributed environment, where protecting dispersed data across multiple touchpoints becomes complex.

Management 76

Management 76

delighted

JUNE 21, 2024

There’s no doubt that ecommerce is a booming industry: with online shopping becoming the default purchasing method for many, businesses are focused on optimizing their online storefronts and ensuring buying experiences are as smooth as possible. How do they do this? Likely with the help of ecommerce integrations, which connect everyday ecommerce tools and centralize data to streamline operations, automate workflows, and increase efficiency.

CRM 59

CRM Surveys Feedback Upselling 59

CSM Magazine

JUNE 21, 2024

WhatsApp is the most popular messaging application globally. This marketing channel is a must-have for organisations who desire to reach out to people in different countries. Read this guide to understand how WhatsApp marketing really works. Run Referral Programmes Marketing on WhatsApp may be used to launch referral programmes in which consumers are encouraged to recommend friends and family to the company in return for prizes.

Marketing 52

Marketing APIs Best practices Customer Support 52

Cisco - Contact Center

JUNE 21, 2024

This playbook will serve as a great resource for coordinating AI security incidents among industry peers and global partners, ensuring a resilient and secure technological future

Technology 40

Technology 40

Concentrix

JUNE 21, 2024

Learn how perpetual KYC can help financial institutions reduce risk and improve compliance, efficiency, and the customer experience.

Customer Experience 48

Customer Experience Finance Banking 48

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience