CSM Magazine

JUNE 21, 2024

In the dynamic field of retail, the customer experience is paramount. One innovative approach gaining traction is the use of LED video walls. These large, high-definition displays offer a unique way to engage customers and enhance their shopping experience. This article explores the various aspects of leveraging LED video walls for retail customer service, providing comprehensive insights into their benefits and applications.

Customer Service 52

Customer Service Self service Sales Wait times 52

Beyond Philosophy

JUNE 21, 2024

Regarding Customer Experiences and the behavioral sciences, there is seldom only one thing happening at a time. There are usually a lot of things happening at once. This masterclass episode, the fifth in a series of eight, explores economic biases and how they create flaws in our decision-making logic. For example, one key bias discussed is the Sunken Cost Fallacy, where people need help to walk away from investments, leading to subsequent mistakes.

Customer Experience 195

Customer Experience Management 195

AWS Machine Learning

JUNE 21, 2024

eSentire is an industry-leading provider of Managed Detection & Response (MDR) services protecting users, data, and applications of over 2,000 organizations globally across more than 35 industries. These security services help their customers anticipate, withstand, and recover from sophisticated cyber threats, prevent disruption from malicious attacks, and improve their security posture.

Engineering 122

Engineering Construction Benchmark APIs 122

Select VoiceCom Blog

JUNE 21, 2024

Select VoiceCom celebrated the Pride Month by spreading love, happiness, and sweetness to our workplace this Friday, June 21, 2024. Over 800 employees were treated to a special rainbow surprise as part of our ongoing FriYay tradition. Only this time, the treats are not just colorful and delicious—they’re jelly-cious! We gave away Florentine ’s 3D plant-based gelatin artisan cakes they could enjoy before the work week ended.

Morale 87

Morale 87

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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AWS Machine Learning

JUNE 21, 2024

Amazon SageMaker JumpStart is a machine learning (ML) hub offering pre-trained models and pre-built solutions. It provides access to hundreds of foundation models (FMs). A private hub is a feature in SageMaker JumpStart that allows an organization to share their models and notebooks so as to centralize model artifacts, facilitate discoverability, and increase the reuse within the organization.

Management 112

Management Government Accountability Enterprise 112

Cisco - Contact Center

JUNE 21, 2024

Organizations face a critical challenge today: attackers are exploiting the weakest links in their networks, such as unsecured users, devices, and workloads. This threat landscape is complicated by the shift from traditional data centers to a distributed environment, where protecting dispersed data across multiple touchpoints becomes complex.

Management 75

Management 75

CSM Magazine

JUNE 21, 2024

WhatsApp is the most popular messaging application globally. This marketing channel is a must-have for organisations who desire to reach out to people in different countries. Read this guide to understand how WhatsApp marketing really works. Run Referral Programmes Marketing on WhatsApp may be used to launch referral programmes in which consumers are encouraged to recommend friends and family to the company in return for prizes.

Marketing 52

Marketing APIs Best practices Customer Care 52

Cisco - Contact Center

JUNE 21, 2024

This playbook will serve as a great resource for coordinating AI security incidents among industry peers and global partners, ensuring a resilient and secure technological future

Technology 69

Technology 69

ChaseData

JUNE 21, 2024

Trending news and helpful information from the DialedIn Call Center Software team.

Call Center 52

Call Center call center software 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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