Nuance
NOVEMBER 6, 2023
… The power of generative AI in healthcare: Unmasking 5 key factors beyond the hype Read More » The post The power of generative AI in healthcare: Unmasking 5 key factors beyond the hype appeared first on What’s Next blog.
ShepHyken
NOVEMBER 6, 2023
Top Takeaways: Customer feedback is crucial for businesses of all industries. By actively seeking and analyzing feedback, businesses can identify areas of improvement, make informed decisions, and ultimately enhance their overall customer experience. Technology, such as feedback kiosks and tablets, provides a simple and non-intrusive way for customers to provide feedback.
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AWS Machine Learning
NOVEMBER 6, 2023
Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Most contact centers require their agents to summarize their conversation after every call. Call summarization is a valuable tool that helps contact centers understand and gain insights from customer calls.
ShepHyken
NOVEMBER 6, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How Removing the Mental Load for Customers Can Improve the Customer Service Experience by Brad Birnbaum (Fast Company) By alleviating the mental burden for your customers, you can not only enhance their satisfaction but also strengthen your brand’s reputation and customer l
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
NOVEMBER 6, 2023
Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. Queries is a feature that enables you to extract specific pieces of information from varying, complex documents using natural language. Custom Queries provides a way for you to customize the Queries feature for your business-specific, non-standard documents such as auto lending contracts, checks, and pay statements, in a self-service way.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
NOVEMBER 6, 2023
We are excited to announce that Amazon SageMaker JumpStart can now stream large language model (LLM) inference responses. Token streaming allows you to see the model response output as it is being generated instead of waiting for LLMs to finish the response generation before it is made available for you to use or display. The streaming capability in SageMaker JumpStart can help you build applications with better user experience by creating a perception of low latency to the end-user.
Cisco - Contact Center
NOVEMBER 6, 2023
Cisco Partner Summit 2023 marks a significant moment—and the ideal stage for us to proudly unveil the victors of Cisco’s sixth annual global Partner Innovation Challenge.
kommunicate
NOVEMBER 6, 2023
Last Updated on November 7, 2023 Traditional programming, at least the way we know it, is dead. Nope, we were not the first one’s to say it. We read it on Dev.to, you know where all THE programmers hang out. The internet is abound with videos and articles on how coding as a job is [.] The post Generative AI v/s Traditional Programming: An Unbiased Look In 2023 appeared first on Kommunicate Blog.
Cisco - Contact Center
NOVEMBER 6, 2023
The Oil & Gas industry has changed a lot. From Upstream through to Downstream, advancements in technology have made operations safer and more productive.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Nuance
NOVEMBER 6, 2023
… Intelligent patient experiences, part 3: How quickly can your patients get answers and advice? Read More » The post Intelligent patient experiences, part 3: How quickly can your patients get answers and advice? appeared first on What’s Next blog.
Cisco - Contact Center
NOVEMBER 6, 2023
Today, I am excited to share that Rodney Clark will be joining Cisco as our new Senior Vice President, Partnerships and Small & Medium Business.
Global Response
NOVEMBER 6, 2023
Outsourcing is a common business practice—but is it a good one? While outsourcing offers many benefits for the company outsourcing, including more affordable labor, scalable teams, increased service hours, flexibility and more, there’s not always as many clear benefits for the workers providing those services. Some companies may wonder if working with an outsourcing company—especially in another country—is even ethical.
Cisco - Contact Center
NOVEMBER 6, 2023
A few years ago, you could be forgiven for not worrying about cloud computing and cloud providers, especially at the enterprise level.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Global Response
NOVEMBER 6, 2023
Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined. As such, it’s essential to tread carefully when it comes to legal compliance in outsourcing your call center.
TeamSupport
NOVEMBER 6, 2023
It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night.
Kapta Customer Success
NOVEMBER 6, 2023
Does your tech stack help or hinder your key account managers (KAMs)? The right technology stack supports processes and workflows to streamline operations and boost productivity. So, if you’re asking your KAMs to work with software that increases their workload, you may be holding them back.
Skybridge
NOVEMBER 6, 2023
Each year on Veterans Day, we pause to honor those who stepped forward, wore the uniform, and served in the name of our country. At its most fundamental, it’s a day that asks us to give one thing: a simple thank you to our veterans for their service. But when you dig a little deeper, Veterans Day is so much more than that. In fact, I would suggest that this day is a profound gift to us all, if we’re willing to receive it.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
TeamSupport
NOVEMBER 6, 2023
It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night.
Skybridge
NOVEMBER 6, 2023
Each year on Veterans Day, we pause to honor those who stepped forward, wore the uniform, and served in the name of our country. At its most fundamental, it’s a day that asks us to give one thing: a simple thank you to our veterans for their service. But when you dig a little deeper, Veterans Day is so much more than that. In fact, I would suggest that this day is a profound gift to us all, if we’re willing to receive it.
CSM Magazine
NOVEMBER 6, 2023
Selecting a game in a live casino environment is not difficult – the casino interface is usually very simplified. If you can navigate the lobby, you can easily find the game you want and get started. That’s just one click away. Next, we will provide a short guide on how to choose the best Polish live casino 2023. Key Criteria for Polish Players To choose a reliable platform for playing with live dealers pay attention to the following criteria: Explore the assortment of the game library.
Blueship Call Center
NOVEMBER 6, 2023
Are you an entrepreneur or do you manage a small business? If yes, you are aware of the value of providing excellent outsourced answering services to draw in and keep clients. You may also be aware of the several difficulties in delivering high-quality CRS without going over budget, such as guaranteeing that someone is accessible around the clock to respond to inquiries and expedite orders.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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