Enghouse Interactive
JULY 25, 2024
Discover the top contact center events and conferences in the USA for 2024. The events in the list are handpicked by Enghouse Interactive, a leading contact center solution provider, empowering businesses with cutting-edge technology for over 35 years.
Beyond Philosophy
JULY 25, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: So, you know that friction in a Customer Experience is bad. But have you also considered what friction means to an Employee Experience? I’ll give you a hint: it’s also bad. Christophe Martel , founder and CEO of FOUNT , an organization that eliminates workplace friction, does think about it, and we had him as a guest on our podcast.
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Callminer
JULY 25, 2024
Read this blog to learn how call centers can invest in training to upskill agents in their communication and support skills, in turn improving the call center’s overall performance.
AWS Machine Learning
JULY 25, 2024
As conversational artificial intelligence (AI) agents gain traction across industries, providing reliability and consistency is crucial for delivering seamless and trustworthy user experiences. However, the dynamic and conversational nature of these interactions makes traditional testing and evaluation methods challenging. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that interact with external knowledge sources
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
OctopusTech
JULY 25, 2024
Videos are becoming an increasingly important part of SEO marketing strategies. Incorporating videos into your content strategy can help boost your site’s search rankings, increase user engagement, and add another dimension to your online marketing. Here are some of the key roles videos play in SEO. Driving Organic Traffic Videos help optimize your site content for relevant search queries.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JULY 25, 2024
Go behind the scenes of the new CCNA 2.1 Learning Path, updated to align with the 200-301 CCNA v1.1 exam available for testing this August.
AWS Machine Learning
JULY 25, 2024
Implementing hardware resiliency in your training infrastructure is crucial to mitigating risks and enabling uninterrupted model training. By implementing features such as proactive health monitoring and automated recovery mechanisms, organizations can create a fault-tolerant environment capable of handling hardware failures or other issues without compromising the integrity of the training process.
Avoxi
JULY 25, 2024
Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,… The post Global Voice for Genesys: Everything You Need To Know appeared first on AVOXI.
Cisco - Contact Center
JULY 25, 2024
This World Nature Conservation Day, we invite you to learn more about the impactful work that some of our nonprofit partners are doing in this area.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
JULY 25, 2024
For many businesses, daily operations can feel like a complex puzzle with ever-shifting pieces. Tasks pile up, communication gets bogged down, and valuable insights remain hidden. Fortunately, the answer to these challenges might lie right at your fingertips: technology. This article will explore the transformative power of technology in streamlining business operations, from automating repetitive tasks to improving customer experiences.
Cisco - Contact Center
JULY 25, 2024
The need to support hyperscale data centers, pervasive cloud services, and AI workloads is changing the data center paradigm. Today’s data centers need to be scalable, energy efficient, and advance sustainability.
CSM Magazine
JULY 25, 2024
Creating a culture of safety in the workplace is essential for protecting employees and ensuring smooth operations. Integrating industrial hygiene and emergency management can be the cornerstone of this culture. These two disciplines, though distinct, complement each other to form a robust safety net. Industrial hygiene focuses on recognizing, evaluating, and controlling workplace hazards, while emergency management prepares for, responds to, and recovers from incidents.
Cisco - Contact Center
JULY 25, 2024
Did you know that on July 18th, the FCC expanded the E-rate program to better serve schools and libraries? Learn how it impacts your E-rate journey, plus check out our E-rate Knowledge Hub, full of great resources to help maximize your E-rate funding.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Concentrix
JULY 25, 2024
Explore the boundaries and challenges of generative AI, including its capabilities, ethical considerations, and potential for innovation.
Cisco - Contact Center
JULY 25, 2024
In our “Cisco Partner Conversations”, we help explain the power that Cisco and these partners bring to the table in areas such as transforming infrastructure, creating new vertical market solutions, and implementing AI.
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