Thu.Jul 25, 2024

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The Top Contact Center Events and Conferences in USA for 2024

Enghouse Interactive

Discover the top contact center events and conferences in the USA for 2024. The events in the list are handpicked by Enghouse Interactive, a leading contact center solution provider, empowering businesses with cutting-edge technology for over 35 years.

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How to Maximize Productivity and Happiness by Eradicating Workplace Friction

Beyond Philosophy

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: So, you know that friction in a Customer Experience is bad. But have you also considered what friction means to an Employee Experience? I’ll give you a hint: it’s also bad. Christophe Martel , founder and CEO of FOUNT , an organization that eliminates workplace friction, does think about it, and we had him as a guest on our podcast.

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Comprehensive guide to effectively train your call center agents

Callminer

Read this blog to learn how call centers can invest in training to upskill agents in their communication and support skills, in turn improving the call center’s overall performance.

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The Role of Videos in SEO Marketing Strategy

OctopusTech

Videos are becoming an increasingly important part of SEO marketing strategies. Incorporating videos into your content strategy can help boost your site’s search rankings, increase user engagement, and add another dimension to your online marketing. Here are some of the key roles videos play in SEO. Driving Organic Traffic Videos help optimize your site content for relevant search queries.

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The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

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Improving Data Center Energy Efficiency to Power the AI Revolution

Cisco - Contact Center

The need to support hyperscale data centers, pervasive cloud services, and AI workloads is changing the data center paradigm. Today’s data centers need to be scalable, energy efficient, and advance sustainability.

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E-rate Program Expanded, Plus Cisco Knowledge Hub Updates

Cisco - Contact Center

Did you know that on July 18th, the FCC expanded the E-rate program to better serve schools and libraries? Learn how it impacts your E-rate journey, plus check out our E-rate Knowledge Hub, full of great resources to help maximize your E-rate funding.

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Find answers accurately and quickly using Amazon Q Business with the SharePoint Online connector

AWS Machine Learning

Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. With Amazon Q, you can quickly find answers to questions, generate summaries and content, and complete tasks by using the information and expertise stored across your company’s various data sources and enterprise systems.

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How technology is being used to help support environmental conservation

Cisco - Contact Center

This World Nature Conservation Day, we invite you to learn more about the impactful work that some of our nonprofit partners are doing in this area.

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Global Voice for Genesys: Everything You Need To Know

Avoxi

Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,… The post Global Voice for Genesys: Everything You Need To Know appeared first on AVOXI.

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Your Roadmap to Successful AI Implementations in the Contact Center

CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

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CCNA: What It Means to Me, What Awaits in Cisco U.

Cisco - Contact Center

Go behind the scenes of the new CCNA 2.1 Learning Path, updated to align with the 200-301 CCNA v1.1 exam available for testing this August.

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How Can Technology Improve Business Operations?

CSM Magazine

For many businesses, daily operations can feel like a complex puzzle with ever-shifting pieces. Tasks pile up, communication gets bogged down, and valuable insights remain hidden. Fortunately, the answer to these challenges might lie right at your fingertips: technology. This article will explore the transformative power of technology in streamlining business operations, from automating repetitive tasks to improving customer experiences.

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Cisco Partner Conversations: Delivering for our clients with NTT DATA

Cisco - Contact Center

In our “Cisco Partner Conversations”, we help explain the power that Cisco and these partners bring to the table in areas such as transforming infrastructure, creating new vertical market solutions, and implementing AI.

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Creating a Culture of Safety: Integrating Industrial Hygiene and Emergency Management

CSM Magazine

Creating a culture of safety in the workplace is essential for protecting employees and ensuring smooth operations. Integrating industrial hygiene and emergency management can be the cornerstone of this culture. These two disciplines, though distinct, complement each other to form a robust safety net. Industrial hygiene focuses on recognizing, evaluating, and controlling workplace hazards, while emergency management prepares for, responds to, and recovers from incidents.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Overcoming Generative AI Limitations

Concentrix

Explore the boundaries and challenges of generative AI, including its capabilities, ethical considerations, and potential for innovation.

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Evaluate conversational AI agents with Amazon Bedrock

AWS Machine Learning

As conversational artificial intelligence (AI) agents gain traction across industries, providing reliability and consistency is crucial for delivering seamless and trustworthy user experiences. However, the dynamic and conversational nature of these interactions makes traditional testing and evaluation methods challenging. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that interact with external knowledge sources

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Overcoming Generative AI Limitations

Concentrix

Explore the boundaries and challenges of generative AI, including its capabilities, ethical considerations, and potential for innovation.

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Overcoming Generative AI Limitations

Concentrix

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!