Enghouse Interactive
JULY 25, 2024
Discover the top contact center events and conferences in the USA for 2024. The events in the list are handpicked by Enghouse Interactive, a leading contact center solution provider, empowering businesses with cutting-edge technology for over 35 years.
Beyond Philosophy
JULY 25, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: So, you know that friction in a Customer Experience is bad. But have you also considered what friction means to an Employee Experience? I’ll give you a hint: it’s also bad. Christophe Martel , founder and CEO of FOUNT , an organization that eliminates workplace friction, does think about it, and we had him as a guest on our podcast.
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Callminer
JULY 25, 2024
Read this blog to learn how call centers can invest in training to upskill agents in their communication and support skills, in turn improving the call center’s overall performance.
OctopusTech
JULY 25, 2024
Videos are becoming an increasingly important part of SEO marketing strategies. Incorporating videos into your content strategy can help boost your site’s search rankings, increase user engagement, and add another dimension to your online marketing. Here are some of the key roles videos play in SEO. Driving Organic Traffic Videos help optimize your site content for relevant search queries.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
JULY 25, 2024
As conversational artificial intelligence (AI) agents gain traction across industries, providing reliability and consistency is crucial for delivering seamless and trustworthy user experiences. However, the dynamic and conversational nature of these interactions makes traditional testing and evaluation methods challenging. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that interact with external knowledge sources
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JULY 25, 2024
Implementing hardware resiliency in your training infrastructure is crucial to mitigating risks and enabling uninterrupted model training. By implementing features such as proactive health monitoring and automated recovery mechanisms, organizations can create a fault-tolerant environment capable of handling hardware failures or other issues without compromising the integrity of the training process.
Cisco - Contact Center
JULY 25, 2024
This World Nature Conservation Day, we invite you to learn more about the impactful work that some of our nonprofit partners are doing in this area.
AWS Machine Learning
JULY 25, 2024
Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. With Amazon Q, you can quickly find answers to questions, generate summaries and content, and complete tasks by using the information and expertise stored across your company’s various data sources and enterprise systems.
Cisco - Contact Center
JULY 25, 2024
The need to support hyperscale data centers, pervasive cloud services, and AI workloads is changing the data center paradigm. Today’s data centers need to be scalable, energy efficient, and advance sustainability.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Avoxi
JULY 25, 2024
Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,… The post Global Voice for Genesys: Everything You Need To Know appeared first on AVOXI.
Cisco - Contact Center
JULY 25, 2024
Did you know that on July 18th, the FCC expanded the E-rate program to better serve schools and libraries? Learn how it impacts your E-rate journey, plus check out our E-rate Knowledge Hub, full of great resources to help maximize your E-rate funding.
CSM Magazine
JULY 25, 2024
For many businesses, daily operations can feel like a complex puzzle with ever-shifting pieces. Tasks pile up, communication gets bogged down, and valuable insights remain hidden. Fortunately, the answer to these challenges might lie right at your fingertips: technology. This article will explore the transformative power of technology in streamlining business operations, from automating repetitive tasks to improving customer experiences.
Cisco - Contact Center
JULY 25, 2024
In our “Cisco Partner Conversations”, we help explain the power that Cisco and these partners bring to the table in areas such as transforming infrastructure, creating new vertical market solutions, and implementing AI.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
JULY 25, 2024
Creating a culture of safety in the workplace is essential for protecting employees and ensuring smooth operations. Integrating industrial hygiene and emergency management can be the cornerstone of this culture. These two disciplines, though distinct, complement each other to form a robust safety net. Industrial hygiene focuses on recognizing, evaluating, and controlling workplace hazards, while emergency management prepares for, responds to, and recovers from incidents.
Concentrix
JULY 25, 2024
Explore the boundaries and challenges of generative AI, including its capabilities, ethical considerations, and potential for innovation.
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