Balto

SEPTEMBER 12, 2024

Coaching sales teams to excel on calls often requires significant time and resources, plus a fair share of trial and error. Sales leaders are tasked with balancing revenue forecasting, pursuing new business, and nurturing key client relationships—all while still finding the time and energy to mentor, motivate, and monitor their reps. To ease this burden, we’ve compiled five of our top coaching strategies for conducting effective sales calls.

Coaching 52

Coaching Sales Gamification Call flow 52

Beyond Philosophy

SEPTEMBER 12, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever had a moment where you wonder if you should be doing what you are doing? Recently, I did. One of our podcast listeners questioned the ethics of leveraging a sense of urgency as a marketing tactic, which had me pondering the meaning of life, the universe, and everything.

Marketing 195

Marketing Airlines Morale Sales 195

AWS Machine Learning

SEPTEMBER 12, 2024

In this post, we discuss how generative artificial intelligence (AI) can help health insurance plan members get the information they need. Many health insurance plan beneficiaries find it challenging to navigate through the complex member portals provided by their insurance plans. These portals often require multiple clicks, filters, and searches to find specific information about their benefits, deductibles, claim history, and other important details.

Healthcare 129

Healthcare APIs Accountability Enterprise 129

Toister Performance Solutions

SEPTEMBER 12, 2024

You want to create a customer experience vision. A CX vision is the foundation of any service culture. It's a shared definition of an outstanding customer experience that gets everyone on the same page. The one thing stopping you is time. You cringe at the thought of endless focus groups, exhaustive committee meetings, and months of back-and-forth. All that to create an incomprehensible word salad that nobody likes.

Customer Experience 109

Customer Experience 109

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

AWS Machine Learning

SEPTEMBER 12, 2024

Organizations generate vast amounts of data that is proprietary to them, and it’s critical to get insights out of the data for better business outcomes. Generative AI and foundation models (FMs) play an important role in creating applications using an organization’s data that improve customer experiences and employee productivity. The FMs are typically pretrained on a large corpus of data that’s openly available on the internet.

APIs 128

APIs Benchmark Enterprise Construction 128

AWS Machine Learning

SEPTEMBER 12, 2024

Llama 3, Meta’s latest large language model (LLM), has taken the artificial intelligence (AI) world by storm with its impressive capabilities. As developers and businesses explore the potential of this powerful model, crafting effective prompts is key to unlocking its full potential. In this post, we dive into the best practices and techniques for prompting Meta Llama 3 using Amazon SageMaker JumpStart to generate high-quality, relevant outputs.

Engineering 125

Engineering Automotive Best practices Management 125

Cisco - Contact Center

SEPTEMBER 12, 2024

Cisco Nexus 9300 Series switches and Cisco NX-OS allow you to perform scheduled maintenance and non-scheduled maintenance without impacting production traffic and critical systems.

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AWS Machine Learning

SEPTEMBER 12, 2024

Thomson Reuters , a global content and technology-driven company, has been using artificial intelligence and machine learning (AI/ML) in its professional information products for decades. The introduction of generative AI provides another opportunity for Thomson Reuters to work with customers and advance how they do their work, helping professionals draw insights and automate workflows, enabling them to focus their time where it matters most.

Enterprise 97

Enterprise Engineering Technology industry standards 97

Cisco - Contact Center

SEPTEMBER 12, 2024

AI is everywhere. Especially in sales. But how do you separate the hype from reality? Ignacio Castroverde, Senior Director within Global Virtual Sales, shares what Cisco is doing with AI to help our sellers become faster, more creative, and more helpful to our customers and partners.

Sales 103

Sales 103

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Zappix

SEPTEMBER 12, 2024

Patient no-shows are a persistent issue for healthcare providers, affecting operations and patient care. When a patient misses an appointment without notice, it creates inefficiencies that ripple through the entire health system. From lost revenue to wasted resources, no-shows take a significant toll, making it essential for healthcare organizations to find effective solutions to mitigate this problem.

Healthcare 59

Healthcare Finance Wait times 59

Cisco - Contact Center

SEPTEMBER 12, 2024

Through constant innovation by our teams, PXP and Black Belt Academy are evolving to accelerate partner proficiency so you can deliver the best outcomes to your customers and for your business. Let’s examine how we accelerate your profitable growth.

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CSM Magazine

SEPTEMBER 12, 2024

New research from Wordwatch reveals legacy risk in communications compliance archiving for regulated organisations. An independent survey of 250 senior UK-based IT, telephony, contact centre, and compliance professionals operating in regulated industries has found that almost half of organisations are relying on outdated, unsupported systems to manage their interaction records, opening themselves up to escalating IT costs and regulatory risks.

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Surveys Sales Management Customer Service 52

Cisco - Contact Center

SEPTEMBER 12, 2024

Discover how embedded cyber resilience in Cisco’s industrial routers securely connects distributed operations at scale.

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people. In the digital age, as more and more people entrust e-commerce companies with their personal and financial information, effective management of customer data and communication becomes crucial for

Call Center 52

Call Center Interactive Voice Response Management contact center solutions 52

Advantage Communications

SEPTEMBER 12, 2024

The Caribbean, known for its beaches and sunshine, is becoming a hot spot for companies looking to outsource. Once dominated by global giants like India and the Philippines, the BPO industry is noticeably shifting toward the Caribbean. This change is driven by a unique blend of economic, geographic, and sociocultural factors that position the Caribbean as the next big hub for outsourcing.

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outsourcing 52

CSM Magazine

SEPTEMBER 12, 2024

Building restoration specialist Ferris has put a BigChange job management system at the heart of its future growth plans. The building company has seen a 15 percent growth in turnover and profits since implementing the 6-in-1 cloud-based solution that provides a mobile app linked to the back-office for a real-time insight into job status. Operating across central England, Ferris has also saved thousands of pounds in false complaint charges with easy to capture, easy to share job reporting and ha

Management 52

Management CRM Construction Finance 52

Cisco - Contact Center

SEPTEMBER 12, 2024

Join Cisco at the International Broadcasters Convention in Amsterdam to explore our cutting-edge innovations in media, sports, and live events, including IP Fabric for Media and private 5G broadcast solutions, and attend our "Harnessing Gen AI in Media" session.

Entertainment 52

Entertainment 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

CSM Magazine

SEPTEMBER 12, 2024

Implementing a workforce management (WFM) solution can transform your organisation’s efficiency, productivity, and cost management. Jim Fleming, WFM Solutions Consultant at Sabio Group, looks at the benefits. To truly benefit from a WFM system, it’s essential to assess whether the solution is delivering on its promises. Here are some key indicators to determine if you’re driving the benefits of your workforce management solution.

Management 52

Management Consulting Consulting Government 52

Nicereply

SEPTEMBER 12, 2024

Successful business owners are savvy. They are smart enough to know the right areas to divert time and resources to achieve their business goals. For instance, instead of trying to do too much, they focus on the few important tasks that guarantee better results. They understand the 80/20 rule or as it is also called, the Pareto principle. So, what is the 80/20 rule, and how can it help you accelerate business outcomes?

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Government Education Accountability Sales 52

CSM Magazine

SEPTEMBER 12, 2024

A positive work environment is a productive one. A motivated and positive team is more likely to collaborate effectively, meet deadlines, and contribute to a healthy work environment. There are several ways you as an employer or manager can help to create a positive work environment and boosting team morale is one of the more effective ways to do this.

Morale 52

Morale Construction Feedback Surveys 52

Cisco - Contact Center

SEPTEMBER 12, 2024

Cisco is helping retailers transform their operations across various fronts, from enhancing customer experience to optimizing supply chains, improving operational efficiency, securing assets, and enabling informed decision-making.

Customer Experience 84

Customer Experience Technology 84

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

CSM Magazine

SEPTEMBER 12, 2024

Customer service represents fascinating career prospects. It is due to the fact that rapid technical improvements and increased globalization, which are combined with ever-increasing competition, have prompted businesses across all industries and countries to prioritize customer service. Companies constantly search for staff who can not only handle customer needs but also provide client experiences that foster brand loyalty.

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Customer Service Technical Support Consulting Consulting 52

Brad Cleveland Blog

SEPTEMBER 12, 2024

When data from customer service interactions is captured and shared and acted on, the entire organization benefits. Customer service can help the organization pinpoint and fix quality problems, and can help research and development identify customer expectations and their needs … Continue reading → The post Harnessing Customer Service for Product Innovation appeared first on Brad Cleveland.

Customer Service 28

Customer Service Quality management Customer Experience Management 28

AWS Machine Learning

SEPTEMBER 12, 2024

As generative AI moves from proofs of concept (POCs) to production, we’re seeing a massive shift in how businesses and consumers interact with data, information—and each other. In what we consider “Act 1” of the generative AI story, we saw previously unimaginable amounts of data and compute create models that showcase the power of generative AI. Just last year, many businesses, and even more individuals, were focused on learning and experimenting, and the sheer number of POCs was impressive.

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Engineering Enterprise Coaching Management 94