Beyond Philosophy

SEPTEMBER 20, 2024

Personalization is a developing area in Customer Experiences. With AI driving what could be possible, many of you might be wondering how you can best leverage its capability in yours. To that end, we invited our special guest, Graham Hill, Ph.D., to explore the rapidly evolving field of Personalization in Customer Experiences. With decades of experience in customer relationship management (CRM) and Customer Experience , Hill shares valuable insights into how personalization, particularly with th

Personalization 243

Personalization Customer centricity CRM Marketing 243

Cisco - Contact Center

SEPTEMBER 20, 2024

There are many integrations made available by Cisco Security and their tech partners, improving cybersecurity posture and defenses of mutual customers.

Technology 105

Technology 105

Select VoiceCom Blog

SEPTEMBER 20, 2024

Select VoiceCom employees and company leaders came together last Wednesday to celebrate the blessing ceremony of the newly expanded office on the 5th floor of the i1 Building, Cebu IT Park, Apas, Cebu City. The 5th-floor office is another step forward for us to accommodate our growing team and clientele. With this additional space, we want to show how dedicated we are to supporting more employees and businesses as they thrive in what they do best, no matter their profession or industry.

Business Process Outsourcing 95

Business Process Outsourcing outsourcing Call Center Customer Support 95

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock Agents offers developers the ability to build and configure autonomous agents in their applications. These agents help users complete actions based on organizational data and user input, orchestrating interactions between foundation models (FMs), data sources, software applications, and user conversations. Amazon Bedrock agents use the power of large language models (LLMs) to perform complex reasoning and action generation.

APIs 105

APIs Chatbots Construction Engineering 105

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

CSM Magazine

SEPTEMBER 20, 2024

Transitioning from one customer relationship management (CRM) platform to another may feel overwhelming at first glance; however, with thorough preparation and implementation, the switch can be seamless and advantageous in the long run. This article offers a roadmap for individuals contemplating a move from HubSpot to Salesforce, aiming to guarantee a smooth migration journey.

CRM 52

CRM Metrics Management Customer Service 52

CSM Magazine

SEPTEMBER 20, 2024

In today’s highly competitive business landscape, delivering an exceptional customer experience (CX) has become a key differentiator for companies. Customer experience agencies, or CX agencies, specialize in helping businesses design, implement, and optimize strategies that enhance every interaction a customer has with a brand. These agencies offer a range of services designed to improve customer satisfaction, loyalty, and overall business performance.

Journey mapping 52

Journey mapping Customer Experience Analytics Customer centricity 52

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Kendra is an intelligent search service powered by machine learning (ML). Amazon Kendra helps you aggregate content from a variety of content repositories into a centralized index that lets you quickly search all your enterprise data and find the most accurate answer. Amazon Kendra securely connects to over 40 data sources. When using your data source, you might want better visibility into the document processing lifecycle during data source sync jobs.

APIs 88

APIs Engineering Enterprise Best practices 88

ChurnZero

SEPTEMBER 20, 2024

As a customer success leader, it’s your job to construct the best team model with the CSMs you have. This is a puzzle, because every CS team is made up of disparate, unique, and sometimes conflicting personalities. People bring a variety of experience and skillsets to the same positions. One way to solve this puzzle is to audit your CSMs’ strengths and skillsets.

Journey mapping 52

Journey mapping Construction Upselling Accountability 52

CSM Magazine

SEPTEMBER 20, 2024

Player retention is essential for game developers and publishers nowadays. Platforms like Eesti Online Kasiinod know this and work to attract and keep players. As the gaming business grows and diversifies, firms compete for gamers. It takes more than an addictive game to retain players. You need a connection that encourages loyalty, fulfillment, and continual involvement.

Customer Service 52

Customer Service Customer Care Education Feedback 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Momentum Telecom

SEPTEMBER 20, 2024

Play Video Unlock the Power of Microsoft Teams Phone: Expert Insights and Strategies with Kevin Kieller In Episode 71 of Everything Teams Phone Live , the team welcomes Kevin Kieller, co-founder of EnableUC, to discuss Microsoft Teams Phone solutions and strategies for businesses. Kevin highlights key topics, including hybrid calling plans, optimizing PSTN services, and the benefits of direct routing.

Technology 40

Technology 40

CSM Magazine

SEPTEMBER 20, 2024

In the rapidly evolving world of music streaming, customer service can make or break the user experience. For a platform like SoundCloud, which caters to millions of independent artists and listeners around the globe, delivering exceptional customer service is paramount. While SoundCloud offers a unique blend of indie music discovery and user-generated content, there’s always room for improvement in its customer support to ensure it remains competitive in the industry.

Multi-channel support 52

Multi-channel support Customer Service Self service Wait times 52

Brad Cleveland Blog

SEPTEMBER 20, 2024

Would you go to a game and wait until your team won to cheer? Building an organization (or division, function, or team) that consistently delivers great customer experiences takes focus, work and unwavering commitment. Celebrating progress along the way is … Continue reading → The post Celebrate—Often! appeared first on Brad Cleveland.

Customer Experience 38

Customer Experience Contact Center 38