Thu.Nov 21, 2024

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How to get Customers to Want to Leave Reviews Copy

ShepHyken

Top Takeaways: Companies spend $80 billion to $90 billion each year on marketing, but only $8 billion annually on customer service. How much can bad customer service cost your business? It could cost you your business. Only one out of every 26 customers who have a complaint will let you know. Instead, they will tell everybody else. The best marketing you can have involves your customer walking out the door after an amazing experience, and talking about you with everyone else.

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Using responsible AI principles with Amazon Bedrock Batch Inference

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI. The recent announcement of batch inference in Amazon Bedrock enables organizations to process large volumes of data efficiently at 50% less cost comp

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How to Improve Customer Service: Quick Wins and Long-Term Strategies

Interaction Metrics

Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 times more likely to stick with a brand when their issues are resolved quickly, yet over half will abandon companies that fail to anticipate their needs. This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track.

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Enhance speech synthesis and video generation models with RLHF using audio and video segmentation in Amazon SageMaker

AWS Machine Learning

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT).

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Turn Your Contact Center Into a Profit Machine with AI

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

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Driving customer success forward with Unison

Totango

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Imagine a tool that not only predicts customer churn with laser precision but also unlocks new avenues for growth, ensuring your business thrives in today’s competitive landscape.

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Preserving Culture Through Technology: An Unforgettable Experience in the Arctic

Cisco - Contact Center

Security Engineering Technical Leader Alice S. shares her experience representing her Native culture while supporting IỊisaġvik College and the Iñupiaq Alaska Native Tribe in the Arctic.

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TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix

CSM Magazine

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital , announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix ® Assessment for Digital Transformation Services for Mid-market Enterprises.

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Publicly available life cycle assessments document our products’ environmental impact

Cisco - Contact Center

We are excited to announce that Cisco is now publishing life cycle assessments (LCAs) for some of our hardware products.

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𝟕 𝐖𝐚𝐲𝐬 𝐭𝐨 𝐈𝐦𝐩𝐫𝐨𝐯𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐑𝐚𝐭𝐞𝐬

Kapta Customer Success

Discover seven expert strategies to improve customer retention rates, enhance client satisfaction, and drive long-term growth with actionable insights and advanced tools.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Customer Insights: Turning Analytics Into Actions | AmplifAI

Amplifai Coaching Category

Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.

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The Best Shopify Customer Service Apps: 8 Options for 2025

Help Scout

If you have a Shopify store, then picking a Shopify-friendly help desk is a must. Here are eight Shopify customer service apps for providing great support.

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Fine-tune large language models with Amazon SageMaker Autopilot

AWS Machine Learning

Fine-tuning foundation models (FMs) is a process that involves exposing a pre-trained FM to task-specific data and fine-tuning its parameters. It can then develop a deeper understanding and produce more accurate and relevant outputs for that particular domain. In this post, we show how to use an Amazon SageMaker Autopilot training job with the AutoMLV2 SDK to fine-tune a Meta Llama2-7B model on question answering tasks.

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Cisco and Tele2 IoT: Co-Innovation Broadens IoT Benefits Across Industries

Cisco - Contact Center

Cisco and Tele2 IoT are expanding their partnership to jointly develop new features for the IoT Control Center and other solutions within the Cisco Mobility Services Platform, aiming to empower businesses to maximize their IoT investments. This collaboration focuses on enhancing connectivity and driving digital transformation across industries, marking a significant advancement in IoT technology.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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Revolutionizing knowledge management: VW’s AI prototype journey with AWS

AWS Machine Learning

Today, we’re excited to share the journey of the VW —an innovator in the automotive industry and Europe’s largest car maker—to enhance knowledge management by using generative AI , Amazon Bedrock , and Amazon Kendra to devise a solution based on Retrieval Augmented Generation (RAG) that makes internal information more easily accessible by its users.

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Cisco Secure Workload: Leading in Segmentation Maturity

Cisco - Contact Center

As cyber threats evolve, defending workloads in today’s multi-cloud environments requires more than traditional security. Attackers are no longer simply at the perimeter; they may already be inside, waiting to exploit vulnerabilities. This reality demands a shift from just keeping threats out to minimizing their impact when they breach.

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Crafting Clarity: The Science of AI Prompt Designing

MiaRec

Contact centers are increasingly turning to AI to enhance customer interactions and streamline operations. One of the key elements of successful AI implementation is effective prompt design. Crafting the right prompts can significantly influence the quality of responses generated by AI systems, making this process a critical focus for contact center managers.

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Unlocking the Future Through the Industrial Strategy: A Policy Blueprint for the UK’s Digital Transformation

Cisco - Contact Center

In today’s fast-paced, technology-driven world, the UK stands at a critical juncture. The Industrial Strategy presents an opportunity to weave digital technologies as the golden thread through the UK’s economic plan.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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BigChange Supports Business Growth at ECO Providers

CSM Magazine

ECO Providers, an award-winning company delivering energy saving schemes across the UK, has rolled-out BigChange job management software to support business growth. The system seamlessly connects field staff with back-office systems in real-time, so ECO Providers can efficiently schedule, track, and report on hundreds of energy-saving projects annually.

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A New Wave of Work Is Coming to Contact Centers

Brad Cleveland Blog

Epiphanies can come from the most unexpected sources. My wife Kirsten and I recently spent some time in the London area. It was to be a quick business trip, but seeing that it fell on my birthday, we decided we’d … Continue reading → The post A New Wave of Work Is Coming to Contact Centers appeared first on Brad Cleveland.

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Grands Moulins De Paris Deploys Genesys Cloud Solution with Sabio Group

CSM Magazine

Sabio Group , a global specialist in digital customer experience (CX) transformation, announced today that it is helping Grands Moulins De Paris strengthen CX and customer service through the deployment of a new contact centre solution. Grands Moulins de Paris, a key player in the milling market in France and internationally, has worked with Sabio to deliver a Genesys Cloud solution as a robust and scalable CX platform to enhance customer service, particularly in its telesales operations.