Cisco - Contact Center
JULY 30, 2024
Cisco's survey of more than 1000 professionals reveals how cybersecurity, IT/OT collaboration, and AI are transforming industrial networks.
ShepHyken
JULY 30, 2024
Let’s play a game. We can call it Lousy Service Versus Good Service , or a better title I came up with: The Dark Side Versus the Shep Side. The Dark Side of service is just bad. The opposite is what I teach in my CX keynote speeches and customer service training program. Here are some Dark Side and Shep Side examples: Dark Side: Making customers wait for long, unreasonable lengths of time.
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TechSee
JULY 30, 2024
Welcome to “Dear Megan,” an advice column where innovation meets humor, and customer experience is sprinkled with a dash of wit. I’m Megan Saucier , your friendly guide through the ever-evolving landscape of technology. As the Director of Strategic Accounts at TechSee, I’ve had the privilege of working with tech giants like AWS, and many others.
AWS Machine Learning
JULY 30, 2024
Amazon Q Business is a fully managed, permission aware generative artificial intelligence (AI)-powered assistant built with enterprise grade security and privacy features. Amazon Q Business can be configured to answer questions, provide summaries, generate content, and securely complete tasks based on your enterprise data. The native data source connectors provided by Amazon Q Business can seamlessly integrate and index content from multiple repositories into a unified index.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Outsource Consultants
JULY 30, 2024
The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds are Sown 1995 marked a turning point for the BPO industry in the Dominican Republic. Favorable government policies and a growing pool of educated workers led to the establishment of the first major call centers in the Dominican Republic.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
SQM Group
JULY 30, 2024
Understanding consumer behavior helps businesses create better products that meet the needs and preferences of their customers.
AWS Machine Learning
JULY 30, 2024
In today’s digital landscape, the demand for audio and video content is skyrocketing. Organizations are increasingly using media to engage with their audiences in innovative ways. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The rise of virtual workplaces has also led to a surge in content captured through recorded meetings, calls, and voicemails.
OctopusTech
JULY 30, 2024
Magento headless commerce refers to running the Magento ecommerce platform in a decoupled architecture where the front-end presentation layer is separated from the back-end layer. In this model, Magento acts as a headless content management system (CMS) and commerce engine that exposes content and business logic through APIs and allows you to build customizable front-end experiences.
CSM Magazine
JULY 30, 2024
In today’s digital age, small businesses often rely on online communication and virtual resources to attract and engage customers. However, the significance of having real phone numbers and addresses cannot be overstated. For businesses looking to establish credibility and foster trust with their audience, focusing on these essential contact details is crucial.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
AnswerConnect
JULY 30, 2024
Customer service is an art. Thankfully, there’s a wealth of customer service books to hone yours. We’ve selected the top 15 you must read to up your game. The post 15 must-read customer service books to win customers and keep clients longer. appeared first on AnswerConnect Blog.
Hello Customer
JULY 30, 2024
Don’t try to offer the perfect customer jouney – packed only with perfect touchpoints. How the customer will remember your product or service depends not on perfection all the way, but on how you stand out. And you don’t need to be perfect to do that. You need to stand out in those aspects that you want to be remembered for.
Cisco - Contact Center
JULY 30, 2024
Communications Specialist Intern Richie B. wasn't sure what to expect from a Cisco internship. See how he found a culture where he could succeed as his true self.
AWS Machine Learning
JULY 30, 2024
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
NobelBiz
JULY 30, 2024
For contact centers having a reliable, efficient phone system is business-critical. Far too many businesses, however, are still using legacy systems that keep them from maximizing their potential. If any of the following factors are common for you, it may be time to think about an upgrade. Here is why you should upgrade your business phone system and how NobelBiz can help make the process easier.
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