Beyond Philosophy
JUNE 20, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Surge pricing is a form of dynamic pricing. However, sometimes customers don’t see it this way. Depending on your perspective, surge pricing can feel like price discrimination. Surge Pricing takes advantage of peak demand.
AWS Machine Learning
JUNE 20, 2024
Retrieval Augmented Generation (RAG) is a technique that enhances large language models (LLMs) by incorporating external knowledge sources. It allows LLMs to reference authoritative knowledge bases or internal repositories before generating responses, producing output tailored to specific domains or contexts while providing relevance, accuracy, and efficiency.
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Genroe
JUNE 20, 2024
Discover effective bank customer retention strategies tailored to each stage of the customer life-cycle. Learn how to leverage customer feedback and personalization to keep your banking customers engaged, loyal, and satisfied. Explore the secrets of successful customer retention in the competitive world of banking. The post Effective Bank Customer Retention Strategies appeared first on Genroe | Customer Experience | Net Promoter Score.
AWS Machine Learning
JUNE 20, 2024
Customer service organizations today face an immense opportunity. As customer expectations grow, brands have a chance to creatively apply new innovations to transform the customer experience. Although meeting rising customer demands poses challenges, the latest breakthroughs in conversational artificial intelligence (AI) empowers companies to meet these expectations.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
JUNE 20, 2024
A challenge for GenAI users is finding valid data for their prompts or Vector Databases. See how model output can be more accurate when OpenAPI documents are used as a part of a prompt.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Tethr
JUNE 20, 2024
Learn how CX leaders can use conversation insights to drive business decisions across the organization.
AWS Machine Learning
JUNE 20, 2024
AWS customers that implement secure development environments often have to restrict outbound and inbound internet traffic. This becomes increasingly important with artificial intelligence (AI) development because of the data assets that need to be protected. Transmitting data across the internet is not secure enough for highly sensitive data. Therefore, accessing AWS services without leaving the AWS network can be a secure workflow.
Cisco - Contact Center
JUNE 20, 2024
In recognition of World Refugee Day, this blog highlights some of Cisco’s amazing partnerships that through early-stage investment by the Cisco Foundation, have enabled these partners to design, validate, replicate, and scale tech-delivered solutions that are driving impact to support refugees, migrants, and internally displaced persons.
Outsource Consultants
JUNE 20, 2024
Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the burgeoning Business Process Outsourcing (BPO) industry, specifically call centers. The very first call center in Belize opened its doors in 2005. Since then, the BPO industry has flourished due to several key factors: Cost-effectiveness: Outsourcing to Belize can offer significant cost savings compared to North A
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Cisco - Contact Center
JUNE 20, 2024
Fran Katsoudas shares how Cisco’s LA28 partnership will push the boundaries of possibility through the lens of sport while embodying our company purpose to power a more inclusive future.
OctopusTech
JUNE 20, 2024
Do you own an appliance repair business? Then you must be looking to attract new customers to it. This is where a solid marketing plan can help you with it. It will help you to get closer to the people in your area. Whenever they have a broken appliance to fix, you can make profits. Still not convinced? Let’s deep dive and learn more about the benefits that an appliance repair marketing plan can offer.
Cisco - Contact Center
JUNE 20, 2024
The pairing of Intel Data Center GPU Flex Series and Cisco's UCS X-Series is transforming VDI environments. Discover how it adds value.
Amplifai Coaching Category
JUNE 20, 2024
(EQ) is the key to better workplace relationships, enhanced problem-solving, and improved customer interactions. Learn how to cultivate EQ within your organization, measure its impact, and leverage the insights from our "EQ in Your HQ" webinar to create a more emotionally aware and successful workplace.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Cisco - Contact Center
JUNE 20, 2024
All the MSP technology around us is meant to increase our productivity through tools and automation so that our quality of life can be improved.
CSM Magazine
JUNE 20, 2024
In a bid to enhance customer service efficiency and address longstanding issues, Rochester Gas and Electric (RG&E) has recently taken significant steps towards improving its customer communication strategies. Facing challenges with billing systems and customer service, RG&E has made headlines by hiring hundreds of new customer service agents and launching an artificial intelligence pilot program named Ava.
24-7 InTouch
JUNE 20, 2024
In an industry where maintaining a competitive edge is crucial, consumer goods retailers face constant pressure to improve customer satisfaction and drive sales. Upselling can boost revenue and enhance the shopping experience, making it a vital strategy for sustained success. Our strategic training program helped a major sports retailer achieve outstanding results in both revenue growth and customer service excellence.
CSM Magazine
JUNE 20, 2024
Self-Managed Superannuation Funds (SMSFs) have become increasingly popular among Australians seeking greater control over their retirement savings. The allure of SMSFs lies in their flexibility, investment options, and potential for cost savings. However, managing an SMSF is not a task to be taken lightly. It requires a deep understanding of regulatory requirements, investment strategies, and administrative responsibilities.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Cisco - Contact Center
JUNE 20, 2024
Is your K12 school seeking technology funding? If so, discover the 3 ways you can leverage ESSER funding for new technologies that increase security, collaboration, and distance learning.
CSM Magazine
JUNE 20, 2024
Live betting has become one of the most popular types of online wagering worldwide. This is unsurprising, as millions of people follow sports globally, and with the ability to enhance the enjoyment that can be obtained by potentially earning a little money alongside it, it’s an activity that many have looked toward. Technology has made the activity more accessible than ever, as players can access their favorite sports and wager on them using portable devices.
Help Scout
JUNE 20, 2024
Discover the top 11 help desk ticketing systems for 2024. Find the perfect solution to streamline your workflow, enhance collaboration, and boost customer satisfaction.
CSM Magazine
JUNE 20, 2024
Sabre Hospitality, a division of global software and technology firm Sabre Corporation, is primed to unveil an AI powered ‘concierge’ at HITEC Charlotte in the USA. The company says SynXis’ Concierge.AI uses advanced Generative AI to help hotels provide exceptional customer service. This introduction to Generative AI is a first for Sabre Hospitality, with an aim to extend the reach of customer service beyond conventional support agent abilities.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
5CA
JUNE 20, 2024
The post Evolving Player Journeys: Mastering VIP Management and Consultative Support appeared first on 5CA.
CSM Magazine
JUNE 20, 2024
Get ready for a game-changer in customer service call centers: Microsoft is about to launch a suite of AI-powered tools that leverages its expertise in AI. Copilot, already capable of summarizing emails and creating PowerPoint slides, will now assist in call centers, competing with industry players like Salesforce.com and Zoom. Microsoft’s AI tools aim to respond to customer queries with pinpoint accuracy by digging deep into company help manuals and serving up expert answers that save tim
CSM Magazine
JUNE 20, 2024
With the cost of living increasing, companies are facing a double whammy: not only are they struggling to keep up with rising expenses, but they’re also expected to maintain exceptional customer service. As prices surge, consumers feel the pinch, and companies are no exception – they’re fighting to maintain quality while juggling skyrocketing operational costs.
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