Callminer
NOVEMBER 25, 2024
One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this blog to learn how AI is improving CX.
ShepHyken
NOVEMBER 25, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does modern AI enhance the efficiency of customer interactions in contact centers? How can AI anticipate customer needs and offer better solutions in customer service? What are the common fears among leadership when adopting AI solutions in customer support?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
NOVEMBER 25, 2024
Today, we are excited to announce that John Snow Labs’ Medical LLM – Small and Medical LLM – Medium large language models (LLMs) are now available on Amazon SageMaker Jumpstart. Medical LLM is optimized for the following medical language understanding tasks: Summarizing clinical encounters – Summarizing discharge notes, progress notes, radiology reports, pathology reports, and various other medical reports Question answering on clinical notes or biomedical research – Answering questions about a
ShepHyken
NOVEMBER 25, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
NOVEMBER 25, 2024
Amazon Web Services (AWS) is excited to be the first major cloud service provider to announce ISO/IEC 42001 accredited certification for AI services, covering: Amazon Bedrock , Amazon Q Business , Amazon Textract , and Amazon Transcribe. ISO/IEC 42001 is an international management system standard that outlines requirements and controls for organizations to promote the responsible development and use of AI systems.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
NOVEMBER 25, 2024
Enterprises face significant challenges accessing and utilizing the vast amounts of information scattered across organization’s various systems. What if you could simply ask a question and get instant, accurate answers from your company’s entire knowledge base, while accounting for an individual user’s data access levels? Amazon Q Business is a game changing AI assistant that’s revolutionizing how enterprises interact with their data.
FluentStream
NOVEMBER 25, 2024
As Thanksgiving approaches, FluentStream is taking a moment to reflect on the invaluable contributions of our employees, customers, and partners. This time of gratitude is an opportunity to celebrate the relationships that have propelled us forward and fostered a culture. Read More The post Giving Thanks for a Successful 2024 appeared first on FluentStream.
AWS Machine Learning
NOVEMBER 25, 2024
In the rapidly evolving digital content industry, multilingual accessibility is crucial for global reach and user engagement. 123RF , a leading provider of royalty-free digital content, is an online resource for creative assets, including AI-generated images from text. In 2023, they used Amazon OpenSearch Service to improve discovery of images by using vector-based semantic search.
Zappix
NOVEMBER 25, 2024
Top 5 Ways Digital Engagement Drives Customer Loyalty Across Industries Customers expect quick, seamless, and personalized interactions with the brands they love. Digital engagement tools, such as visual IVR, chatbots, and SMS workflows, have emerged as essential components for creating these impactful experiences. But how exactly does digital engagement foster customer loyalty?
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
TMP Direct
NOVEMBER 25, 2024
The festive season is a prime opportunity for businesses to maximize sales, as many customers embark on shopping sprees, eager to find the perfect gifts. However, this excitement often meets a significant hurdle: Cart Abandonment. This phenomenon occurs when customers fill their carts with products but leave without completing the purchase, significantly impacting sales and revenue.
Win the Customer
NOVEMBER 25, 2024
Artificial Intelligence (AI) has revolutionized customer service, automating routine tasks and improving response times. However, while AI offers significant advantages, it cannot fully replace the human touch. A successful customer service strategy involves a careful balance between AI-powered automation and human interaction. Understanding the Role of AI AI-powered chatbots and virtual assistants can handle a wide range of customer inquiries, from simple questions to complex troubleshooting.
Real Blue Sky
NOVEMBER 25, 2024
Emotional Agility Series – Part 2: Cultivation Cultivate Emotional Agility in the Customer Experience Reflecting on my own experience from Part 1 of this series—where I encountered a front desk manager who lacked emotional agility—it became clear how a single failure to manage emotions can impact the perception of a brand. A seemingly minor service failure tarnished not only my stay but also my trust in the brand itself.
CSM Magazine
NOVEMBER 25, 2024
With the constantly evolving technology in retail businesses, electronic shelf labels have become an essential tool for dynamic pricing. These labels, commonly abbreviated as ESLs, are digital display systems that you can use in your retail business to show the price of the products, promotions, and any other relevant information regarding the particular products.
Advertisement
CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Cisco - Contact Center
NOVEMBER 25, 2024
In our recent Cisco AI Readiness Index, we found that only 13% of organizations consider themselves ready to capture AI’s potential, even though urgency is high. Companies are investing, but close to half of respondents say the gains aren’t meeting expectations. Here’s how organizations can get themselves better prepared.
CSM Magazine
NOVEMBER 25, 2024
Blockchain-based currencies have been gaining popularity lately, and many people wonder if they should join the trend, hoping they will increase their profits. Bitcoin is the most popular asset in the sector, and therefore, most investors turn to it when they consider purchasing digital currencies. If you also want to add Bitcoin to your portfolio before experimenting with other assets, you must research it more.
24-7 InTouch
NOVEMBER 25, 2024
Long-term business growth requires cost-effective strategies to boost revenue, and fostering loyalty is a crucial approach to achieving this. By understanding customers’ deep need for personalized experiences, as well as the power of recognition and rewards, businesses can create enduring relationships that drive revenue. This blog explores how high-touch experiences powered by AI can help you get the most out of every interaction with your customers and enhance loyalty.
CSM Magazine
NOVEMBER 25, 2024
Low-deposit online casinos can be very appealing to players who want to manage their spending. The idea of gambling without having to dip far into the wallet creates a tempting new entry point. But, can Canadians trust using a low minimum deposit online casino? We wanted to get down whether low-minimum deposit online casinos are truly safe or potentially risky.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
DMG Consulting
NOVEMBER 25, 2024
The CCaaS Market Sees Growing Pains and Changing Dynamics View this article on the publisher’s website The contact center-as-a-solution (CCaaS) market is thriving while simultaneously undergoing an identity crisis. CCaaS solutions are being purchased at a rapid rate as companies migrate from their premises-based contact center solutions to the cloud.
CSM Magazine
NOVEMBER 25, 2024
As the digital landscape evolves, church communities also adapt to technological advancements. In 2025, church apps will offer enhanced features designed to foster spiritual growth, community engagement, and seamless communication. This post explores the anticipated features and benefits of church apps, providing insights into how these digital tools can enrich congregational experiences.
DMG Consulting
NOVEMBER 25, 2024
MEDIA ALERT DMG Consulting Releases 2024 – 2025 Contact Center as a Service Product and Market Report Fueled by AI, CCaaS vendors are at the forefront of change in the contact center world Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services What: Releases 2024 – 2025 Contact Center as a Service Product and Market Report When: Today, 21 November 2024 Where: Available at the DMG Consulting online store
CSM Magazine
NOVEMBER 25, 2024
You’re having your coffee when, out of nowhere, you receive a message about a one-star rating—or worse, a customer complaint. What a way to ruin your mood for the day. Managing multi-channel e-commerce often feels like a constant race to fix problems, from overselling items to missing customer inquiries. The good news? There’s a way to simplify the chaos.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
NOVEMBER 25, 2024
Learn how financial institutions can address ransomware and software and patch requirements to address public vulnerabilities.
CSM Magazine
NOVEMBER 25, 2024
Customer service teams depend on efficient workflows for success. Well-organized processes help customer representatives respond faster, increase customer satisfaction, and reduce operational expenses. Today’s business environment demands prompt and effective responses, making efficient workflows integral to customer service operations. Establishing clear workflows enables customer service teams to streamline tasks, eliminate redundant steps, and ensure consistent service delivery.
AWS Machine Learning
NOVEMBER 25, 2024
We’re excited to announce the availability of Meta Llama 3.1 8B and 70B inference support on AWS Trainium and AWS Inferentia instances in Amazon SageMaker JumpStart. Meta Llama 3.1 multilingual large language models (LLMs) are a collection of pre-trained and instruction tuned generative models. Trainium and Inferentia, enabled by the AWS Neuron software development kit (SDK), offer high performance and lower the cost of deploying Meta Llama 3.1 by up to 50%.
CSM Magazine
NOVEMBER 25, 2024
The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. To keep up with the evolving landscape and captivate audiences while enhancing their listening enjoyment, broadcasters must be proactive in staying on top of emerging trends. By exploring imaginative strategies, a radio broadcaster ensures that online radio stays current and captivating for listeners globally.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CSM Magazine
NOVEMBER 25, 2024
Crafted to embody a brand’s identity in an image, a logo is a powerful symbol that resonates with viewers through a blend of creativity and strategic foresight. This comprehensive article outlines the process of creating a logo design that connects with the target audience effectively. Understanding Brand Identity Exploring brand identity is crucial.
Expert insights. Personalized for you.
182 
Let's personalize your content