JivoChat

APRIL 23, 2023

Though there are still some companies inclined to avoid them, today’s leading businesses are quick to capitalize on the potential of social media platforms (and chat platforms like WhatsApp ) to reach wider audiences and increase brand awareness. And despite widespread mockery (albeit from older folks) and criticism (honing in on data collection and a perceived inanity), the short-form video sharing app TikTok has swiftly secured a position as a dominant player in this space, boasting a massive

Advertising 75

Advertising Marketing Analytics Metrics 75

Working Solutions

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Customer Care 52

Customer Care Call Center outsourcing Contact Center 52

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. And the numbers are expected to keep growing. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.

Chatbots 75

Chatbots B2C Self service Banking 75

Working Solutions

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Customer Care 52

Customer Care Call Center outsourcing Contact Center 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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