AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Their popularity stems from the ability to respond to customer inquiries in real time and handle multiple queries simultaneously in different languages. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 133

Chatbots APIs Engineering Enterprise 133

TechSee

FEBRUARY 19, 2024

Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Are LLMs the right way approach to CX automation? What other infrastructure and investments are required? We will have to dive a bit deeper to understand if LLMs are truly capable of CX automation in your business.

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

AWS Machine Learning

FEBRUARY 19, 2024

Amazon Bedrock provides a broad range of high-performing foundation models from Amazon and other leading AI companies, including Anthropic , AI21 , Meta , Cohere , and Stability AI , and covers a wide range of use cases, including text and image generation, searching, chat, reasoning and acting agents, and more. The new Amazon Titan Image Generator model allows content creators to quickly generate high-quality, realistic images using simple English text prompts.

Scripts 131

Scripts APIs Entertainment Engineering 131

TechSee

FEBRUARY 19, 2024

Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Are LLMs the right way approach to CX automation? What other infrastructure and investments are required? We will have to dive a bit deeper to understand if LLMs are truly capable of CX automation in your business.

Virtual Agent 109

Virtual Agent Chatbots Enterprise Wait times 109

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Ambs Call Center

FEBRUARY 19, 2024

Today’s medical practices are swamped with more calls than ever. Practice managers handle these callers, along with patients and doctors, while trying to ensure patients maintain their satisfaction and safety. This can get overwhelming.

Answering services 88

Answering services Management Healthcare 88

DMG Consulting

FEBRUARY 19, 2024

Donna Fluss talks about Digital Channels Contact Centers need to meet their customers on the channel of their choice. The post Donna Fluss talks about Digital Channels appeared first on DMG Consulting.

Consulting 62

Consulting Consulting Contact Center 62

FluentStream

FEBRUARY 19, 2024

Aside from the prospect of growth and prosperity, many entrepreneurs start a business because they believe they can offer a product or service that is better, faster, or less expensive. To realize their vision, they assume a position that provides. Read More The post Cloud Communication Services: The Ultimate in Customization and Control appeared first on FluentStream.

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Kapta Customer Success

FEBRUARY 19, 2024

Are you ready for the “Era of Results-Led Growth”? This is a term coined by Greg Daines , CEO of ChurnRx in a recent LinkedIn post. It refers to a shift in business strategy from product-led growth where the best and cheapest product led the market.

Marketing 59

Marketing Accountability CRM Management 59

Cisco - Contact Center

FEBRUARY 19, 2024

Have you heard about the USDA’s Distance Learning and Telemedicine (DLT) program? In 2023 the U.S.

Education 58

Education Government 58

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Ambs Call Center

FEBRUARY 19, 2024

Today’s medical practices are swamped with more calls than ever. Practice managers handle these callers, along with patients and doctors, while trying to ensure patients maintain their satisfaction and safety. This can get overwhelming.

Answering services 52

Answering services Management Healthcare 52

Amplifai Coaching Category

FEBRUARY 19, 2024

In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.

Customer Experience 52

Customer Experience Sales 52

FluentStream

FEBRUARY 19, 2024

Aside from the prospect of growth and prosperity, many entrepreneurs start a business because they believe they can offer a product or service that is better, faster, or less expensive. To realize their vision, they assume a position that provides. Read More The post Cloud Communication Services: The Ultimate in Customization and Control appeared first on FluentStream.

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CSM Magazine

FEBRUARY 19, 2024

With competition fiercer than ever before, the ability to fully understand and cater to customer needs isn’t just ideal, it’s imperative. Enter the concept of a 360 Degree Customer View — a strategy that enables businesses to compile a comprehensive profile of their customers by gathering data from various touchpoints. Understanding the holistic journey of your customer has never been more critical.

Customer centricity 52

Customer centricity CRM Engineering Enterprise 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

DMG Consulting

FEBRUARY 19, 2024

Cultivating Employee Satisfaction and Engagement View this article on the publisher’s website Employee satisfaction/engagement has decreased tremendously in the past few years. Many recent employee job satisfaction studies reflect a growing level of unhappiness among the U.S. workforce. In general, the research shows that the “number of US workers who say they are angry, stressed, and disengaged is climbing, according to Gallup’s 2023 workplace report,” according to a report late last year

Contact Center 48

Contact Center Consulting Consulting Analytics 48

CSM Magazine

FEBRUARY 19, 2024

The landscape of global business has been irrevocably altered by the emergence of call center outsourcing, a phenomenon that has reshaped the way companies interact with their customers. Initially driven by the pursuit of cost reductions, this trend has evolved far beyond mere financial considerations. Businesses now recognize the value of accessing a global talent pool, tapping into specialized skills, and providing around-the-clock service to a global customer base.

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outsourcing Call Center Government Telecommunications 52

AWS Machine Learning

FEBRUARY 19, 2024

Amazon SageMaker multi-model endpoints (MMEs) are a fully managed capability of SageMaker inference that allows you to deploy thousands of models on a single endpoint. Previously, MMEs pre-determinedly allocated CPU computing power to models statically regardless the model traffic load, using Multi Model Server (MMS) as its model server. In this post, we discuss a solution in which an MME can dynamically adjust the compute power assigned to each model based on the model’s traffic pattern.

APIs 127

APIs Engineering Scripts Metrics 127

CSM Magazine

FEBRUARY 19, 2024

The popularity of sports betting has risen dramatically over the last five years in the USA. Ever since the Professional and Amateur Sports Protection Act of 1992 was judicially overturned in 2018, every US state were handed the right to develop their own laws on sports betting and gambling. In that time, thirty-eight states and Washington, D.C. have legal sports betting operations.

Customer Service 52

Customer Service Marketing 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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