ShepHyken

NOVEMBER 14, 2024

This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support. The AI revolution is here—and it’s transforming how businesses interact with customers and support their employees.

Chatbots 165

Chatbots Contact Center Self service Customer Experience 165

AWS Machine Learning

NOVEMBER 14, 2024

In the rapidly evolving world of generative AI image modeling, prompt engineering has become a crucial skill for developers, designers, and content creators. By crafting effective prompts, you can harness the full potential of advanced diffusion transformer text-to-image models, enabling you to produce high-quality images that align closely with your creative vision.

Engineering 110

Engineering Enterprise Technology Personalization 110

Momentum Telecom

NOVEMBER 14, 2024

Momentum, a global leader in managed network and communications services, proudly announces the successful completion of a System and Organization Controls (SOC) 2 examination, underscoring its commitment to upholding rigorous data protection standards. This compliance milestone demonstrates Momentum’s dedication to security, availability, and confidentiality across its Connect suite of solutions, which includes SD-WAN , managed firewall, on and off-net circuits , and managed LAN services.

Consulting 105

Consulting Consulting Management 105

AWS Machine Learning

NOVEMBER 14, 2024

Have you ever stumbled upon a breathtaking travel photo and instantly wondered where it was and how to get there? With 1.3 billion international arrivals in 2023, international travel is poised to exceed pre-pandemic levels and break tourism records in the coming years. Each one of these millions of travelers need to plan where they’ll stay, what they’ll see, and how they’ll get from place to place.

APIs 108

APIs Engineering Personalization Transportation 108

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

NOVEMBER 14, 2024

Highlighting Cisco's partnership with an extraordinary community in Utqiaġvik, Alaska that's breaking down barriers to create new access to education, technology, and opportunity.

Education 95

Education Technology 95

AWS Machine Learning

NOVEMBER 14, 2024

Invoice processing is a critical yet often cumbersome task for businesses of all sizes, especially for large enterprises dealing with invoices from multiple vendors with varying formats. The sheer volume of data, coupled with the need for accuracy and efficiency, can make invoice processing a significant challenge. Invoices can vary widely in format, structure, and content, making efficient processing at scale difficult.

APIs 106

APIs Scripts Enterprise SaaS 106

Cisco - Contact Center

NOVEMBER 14, 2024

This episode of DNAC Template Labs focuses on delivering advanced automation via DNA Center and solving complex and dynamic network issues.

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AWS Machine Learning

NOVEMBER 14, 2024

Cloud costs can significantly impact your business operations. Gaining real-time visibility into infrastructure expenses, usage patterns, and cost drivers is essential. This insight enables agile decision-making, optimized scalability, and maximizes the value derived from cloud investments, providing cost-effective and efficient cloud utilization for your organization’s future growth.

Government 97

Government Best practices Accountability APIs 97

Cisco - Contact Center

NOVEMBER 14, 2024

In this episode, we concentrate on dealing with dynamic evolving networks utilizing Autoconf, and EEM, to deploy low-impact mode for AAA.

APIs 98

APIs 98

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Customers find it challenging to share and access ML models across AWS accounts because they have to set up complex AWS Identity and Access Management (IAM) policies and create custom integrations.

Government 90

Government Management APIs Accountability 90

Cisco - Contact Center

NOVEMBER 14, 2024

This episode focuses on deploying an Application Policy and enhancing Application Visibility through the use of CBAR via Catalyst Center.

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AWS Machine Learning

NOVEMBER 14, 2024

In the automotive industry, the ability to efficiently assess and address vehicle damage is crucial for efficient operations, customer satisfaction, and cost management. However, manual inspection and damage detection can be a time-consuming and error-prone process, especially when dealing with large volumes of vehicle data, the complexity of assessing vehicle damage, and the potential for human error in the assessment.

Automotive 87

Automotive Engineering APIs Management 87

Cisco - Contact Center

NOVEMBER 14, 2024

This episode focuses on PnP Preparation and the set up and configuration required to enable Plug and Play and the discovery capability.

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

OctopusTech

NOVEMBER 14, 2024

Success in the e-commerce space depends on several factors, including the choice of the platform. While the choice of Stan Store vs Shopify may seem complicated, the two platforms offer different set of benefits to users. Knowing the differences between the two can help you make a better decision and propel your business forward. Stan Store vs Shopify – An Overview Stan Store and Shopify are two popular e-commerce platforms used for various reasons.

Marketing 62

Marketing Analytics Management 62

Cisco - Contact Center

NOVEMBER 14, 2024

This episode focuses on building Onboarding Templates and the set up and configuration required to enable initial device configuration.

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CSM Magazine

NOVEMBER 14, 2024

It’s an inalienable fact that people will rarely tell you when something is good but often tell you when it’s bad. That can be frustrating when you’re in the creative industry or when you’re working on yourself, but in business, it’s actually a good thing. Why? Customer feedback – when utilized correctly – is a great way of improving service, standards, and products and thus, increasing profits.

Feedback 52

Feedback Marketing Management 52

Cisco - Contact Center

NOVEMBER 14, 2024

This episode focuses on utilizing Catalyst Center to configure devices via DayN regular and composite templates.

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

CSM Magazine

NOVEMBER 14, 2024

Clinical trials are vital for advancing medical science, yet participants often face unique challenges that make the experience difficult. Many participants commit extensive time to visits, monitoring, and data reporting, often with minimal communication about the trial’s progress. This lack of engagement can impact participant satisfaction and lead to early withdrawals, ultimately slowing down research.

Healthcare 52

Healthcare Consulting Consulting Metrics 52

Cisco - Contact Center

NOVEMBER 14, 2024

The episode focuses on enabling telemetry allowing Assurance increased visibility into user experience and enabling faultfinding.

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CSM Magazine

NOVEMBER 14, 2024

In financial services, customer service isn’t just about addressing concerns; it’s about building lasting relationships. The advent of mobile apps has been transformative, turning smartphones into essential tools for improving these relationships. These apps provide a new edge in customer service, enhancing both interaction and satisfaction.

Customer Service 52

Customer Service Banking Chatbots Finance 52

Cisco - Contact Center

NOVEMBER 14, 2024

In this episode, we concentrate on Rest-API and automating and orchestrating the networks through Catalyst Center.

APIs 92

APIs 92

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

CSM Magazine

NOVEMBER 14, 2024

Successful businesses thrive in part because of their customer service. Good customer service can build a brand’s reputation and help keep customers long-term. That said, maintaining high-quality customer service takes a lot of effort, and employees in this department are under pressure. Working in customer service brings unique emotional demands. You’re on the front lines, addressing concerns, solving problems, and often encountering high-stress interactions.

Customer Service 52

Customer Service Personalization Management 52

Cisco - Contact Center

NOVEMBER 14, 2024

Learn more about templating, Plug-and-Play, and Day N automation. Now there's a full set of labs featuring DNA Center Templating for use with dCLOUD, so you can rapidly begin using DNA Center automation!

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CSM Magazine

NOVEMBER 14, 2024

Machine translation (MT) and human translators are two distinct approaches to the art of translation. MT is the process of using computer software to automatically translate text from one language to another, while human translators rely on their linguistic expertise, cultural knowledge, and interpretative skills to produce high-quality translations.

Personalization 52

Personalization Technology 52

Hodusoft

NOVEMBER 14, 2024

HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Excellence then, is not an act, but a habit.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list.

Interactive Voice Response 52

Interactive Voice Response Contact center software Abandon rate Average Handle Time 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

CSM Magazine

NOVEMBER 14, 2024

Betzillo is a unique platform suitable for all types of players in the dynamic online gaming sector. The platform seeks to provide top-notch gaming through its user-friendly interface, wide array of games, as well as unmatched promotions which are very beneficial to the clients. 1. Diverse Game Selection An impressive library of games awaits players at Betzillo Australian casino with varied tastes.

Feedback 52

Feedback Customer Support Customer Service 52

Help Scout

NOVEMBER 14, 2024

Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.

Best practices 59

Best practices 59

Cisco - Contact Center

NOVEMBER 14, 2024

Here's a practical guide to aid engineers to rapidly begin using Catalyst Center automation, and help them work towards a template strategy.

Engineering 52

Engineering 52