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As companies of all sizes continue to build generative AI applications, the need for robust governance and control mechanisms becomes crucial. With the growing complexity of generative AI models, organizations face challenges in maintaining compliance, mitigating risks, and upholding ethical standards. This is where the concept of guardrails comes into play, providing a comprehensive framework for implementing governance and control measures with safeguards customized to your application require
Im always impressed when someone truly loves their job and does more than expected. And thats exactly what happened on a recent cross-country American Airlines flight. Heres what happened: I fell asleep shortly after takeoff, and the meal service was over by the time I woke up.My very friendly flight attendant informed me that the hot meal wouldnt taste very good after being cooked for so long and that they were out of the cold meals.
The excitement is building for the fourteenth edition of AWS re:Invent, and as always, Las Vegas is set to host this spectacular event. This year, generative AI and machine learning (ML) will again be in focus, with exciting keynote announcements and a variety of sessions showcasing insights from AWS experts, customer stories, and hands-on experiences with AWS services.
The customer service world is evolving rapidly alongside advancements in technology. Contact centers are now tasked with handling more calls per hour while delivering a seamless customer experience, optimizing costs, and maintaining quality. The secret weapon? Automation. By implementing automation, contact centers can simplify complex workflows, streamline tasks for both agents and customers, and create a more efficient and enjoyable experience for everyone.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Three wonder women are in a spin after hundreds of their colleagues voted them top of the tree to work with. The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement. With their 350 colleagues they work 24/7 shifts in the centre ready to answer any call from around 20 million customers in the East, South East and London.
Equipping agents with the best assurance statements to help them navigate challenging conversations with confidence.
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With the holiday season fast approaching, it is a smart time to seek lessons from retail customer experience leaders and laggards. At the root of those lessons is the importance of honoring customer promises and creating a holistic experience across your business (whether retail or any other sector). We have a billion-dollar example to share, from seasonal favorite and retail customer experience leader, Macy’s.
In 2018, I sat in the audience at AWS re:Invent as Andy Jassy announced AWS DeepRacer —a fully autonomous 1/18th scale race car driven by reinforcement learning. At the time, I knew little about AI or machine learning (ML). As an engineer transitioning from legacy networks to cloud technologies, I had never considered myself a developer. But AWS DeepRacer instantly captured my interest with its promise that even inexperienced developers could get involved in AI and ML.
Explore how Cisco Catalyst SD-WAN and Microsoft's SSE integration enhance security, performance, and management for hybrid work. Discover seamless solutions for modern networking challenges and enjoy your first year free!
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock Knowledge Bases , and Amazon Bedrock Guardrails. Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case.
The landscape of work has changed dramatically since the onset of the COVID-19 pandemic. As businesses begin to ask employees to return to the office full-time, many are overlooking a powerful shift in employee priorities—one that could cost them in terms of employee retention, engagement, and the ability to attract top talent. Companies that mandate a full return to the office may be at risk of increasing employee attrition and disengagement.
In the rapidly evolving world of AI, the ability to customize language models for specific industries has become more important. Although large language models (LLMs) are adept at handling a wide range of tasks with natural language, they excel at general purpose tasks as compared with specialized tasks. This can create challenges when processing text data from highly specialized domains with their own distinct terminology or specialized tasks where intrinsic knowledge of the LLM is not well-sui
By developing a custom Zendesk IVR integration for a global communications leader, Blue Ocean eliminated manual data entry, reducing average handle time by 53 seconds and boosting customer satisfaction ratings by 34%. This seamless connection between phone and ticketing systems demonstrates how strategic contact center technology can simultaneously improve operational efficiency and customer experience.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
According to the National Cancer Institute, a cancer biomarker is a “biological molecule found in blood, other body fluids, or tissues that is a sign of a normal or abnormal process, or of a condition or disease such as cancer.” Biomarkers typically differentiate an affected patient from a person without the disease. Well-known cancer biomarkers include EGFR for lung cancer, HER2 for breast cancer, PSA for prostrate cancer, and so on.
Comments can be a great way to engage visitors on your website and build a community for your brand. However, not every page needs a comments section and sometimes comments can become a source of spam, offensive remarks, self-promotion, and even harmful links. With WordPress disable comments, you can limit such occurrences and make your website safe for everyone.
I didn’t know much about Cisco initially, but I did know that the culture and work-life balance I experienced for the past five years was far from ideal. It was common for me to work 12–14-hour days as an order creator and order manager in telecommunications.
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