Brad Cleveland Blog
AUGUST 2, 2024
The idea of empowering employees to be customer advocates sounds great to many leaders—in concept. But doing so is easier said than done if barriers are in place. These can include lack of training, misguided performance targets, limited decision-making authority … Continue reading → The post Empowering Employees as Customer Advocates: Overcoming Barriers appeared first on Brad Cleveland.
Beyond Philosophy
AUGUST 2, 2024
Colin has a bone to pick. No, it’s not with cable providers this time. It’s with the tradespeople involved in his latest home reno project. They are living up to the poor reputation that precedes them, and he has a list of complaints. Key problems included inaccurate pricing, disdain for previous workers’ efforts, lack of collaboration, excessive use of jargon, and poor time management.
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Cisco - Contact Center
AUGUST 2, 2024
When natural disasters or cyberattacks strike, communications are often the first to be impacted. In response, Cisco NERVs are on 24/7 standby for rapid deployment, providing advanced and secure communications for emergency responders during disaster recovery.
Ambs Call Center
AUGUST 2, 2024
Are you a property owner or manager struggling to fill vacancies and connect with the right tenants? In today’s competitive property management industry, finding effective advertising strategies for property management companies can feel like an uphill battle, especially when everyone’s trying for attention online.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Cisco - Contact Center
AUGUST 2, 2024
Ace your Cisco CCNA or other cert exams with Cisco U. Learning Paths and practice tests. Get tips, avoid common traps, and prep for success.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
24-7 InTouch
AUGUST 2, 2024
Building brand loyalty requires more than just offering a great product or service; it demands a deep understanding of the customer journey. From the initial point of contact to long-term retention, every stage of the customer journey holds significant potential to cultivate loyalty and enhance customer experience (CX). Let’s delve into the various stages of the customer journey and explore how brands can optimize each phase to foster a loyal customer base.
Working Solutions
AUGUST 2, 2024
Companies in the competitive automotive industry must master the art of building brand loyalty and driving repeat business. How can automotive companies maximize their return on investment (ROI)? The answer lies in creating memorable and exceptional customer experiences. Customer service is a major distinguisher in automotive.
Cisco - Contact Center
AUGUST 2, 2024
While summer is synonymous with vacations and relaxation, small and medium-sized business (SMB) owners cannot afford to let their cybersecurity take a break alongside their employees. Statistics show that 43% of cyberattacks target small businesses, underscoring the constant threat, regardless of the season.
AWS Machine Learning
AUGUST 2, 2024
This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. Company earnings calls are crucial events that provide transparency into a company’s financial health and prospects. Earnings reports detail a firm’s financials over a specific period, including revenue, net income, earnings per share, balance sheet, and cash flow statement.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
AUGUST 2, 2024
Expert advisors promise aggressive traders coveted advantages of automation at seemingly minimal effort. Yet careless implementation invites liabilities that can undermine even sound strategies. This guide examines how to properly safeguard personal information, capital, and trade viability using best security practices for Forex expert advisors. Lax oversight opens doors for malicious hacking while updating carries risk of unintended consequences.
AWS Machine Learning
AUGUST 2, 2024
GraphStorm is a low-code enterprise graph machine learning (GML) framework to build, train, and deploy graph ML solutions on complex enterprise-scale graphs in days instead of months. With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world data, including fraud detection scenarios, recommendations, community detection, and search/retrieval problems.
AWS Machine Learning
AUGUST 2, 2024
This is a guest post co-written with Vicente Cruz Mínguez, Head of Data and Advanced Analytics at Cepsa Química, and Marcos Fernández Díaz, Senior Data Scientist at Keepler. Generative artificial intelligence (AI) is rapidly emerging as a transformative force, poised to disrupt and reshape businesses of all sizes and across industries. Generative AI empowers organizations to combine their data with the power of machine learning (ML) algorithms to generate human-like content, streamline processes
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