AWS Machine Learning

NOVEMBER 1, 2024

Amazon Q Business is a generative AI-powered assistant designed to enhance enterprise operations. It’s a fully managed service that helps provide accurate answers to users’ questions while adhering to the security and access restrictions of the content. You can tailor Amazon Q Business to your specific business needs by connecting to your company’s information and enterprise systems using built-in connectors to a variety of enterprise data sources.

Enterprise 116

Enterprise APIs Accountability Management 116

Cisco - Contact Center

NOVEMBER 1, 2024

If you’ve ever been to Cisco Live and seen the booth with a display for you to pick locks, then you know about the Cisco Advanced Security Initiatives Group (ASIG). We are chartered with security testing and ethical hacking for all Cisco products and services, whether in the cloud or on-premises.

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AWS Machine Learning

NOVEMBER 1, 2024

Fine-tuning is a powerful approach in natural language processing (NLP) and generative AI , allowing businesses to tailor pre-trained large language models (LLMs) for specific tasks. This process involves updating the model’s weights to improve its performance on targeted applications. By fine-tuning, the LLM can adapt its knowledge base to specific data and tasks, resulting in enhanced task-specific capabilities.

Best practices 96

Best practices APIs Finance Engineering 96

Cisco - Contact Center

NOVEMBER 1, 2024

In this new AI era, the technology landscape has forever changed how people and technology work across our physical and digital worlds. Learn how Cisco is strategically evolving how they do business – connecting the digital world to your most important asset, your people.

Technology 61

Technology 61

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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.

Technology

Anexa BPO

NOVEMBER 1, 2024

También conocido como centro de contacto es una empresa se encarga de gestionar y atender todas las comunicaciones con los clientes. Es decir, es el punto de contacto principal entre la empresa y sus clientes. Estos también puede ser un departamento propio de una empresa. ¿Para que sirve un contact center? La principal función es ofrecer un excelente servicio al cliente.

Contact Center 52

Contact Center Call Center 52

Abby Connect

NOVEMBER 1, 2024

There are many benefits of a virtual receptionist service. And as a savvy business owner, you know you need partnerships if you want your business to thrive. No matter the size of your business, customer interactions can make or break your company. Even the U.S. government understands the importance of customer experience.

Government 52

Government Customer Experience 52

Brad Cleveland Blog

NOVEMBER 1, 2024

There’s a scene in the movie Jobs, the biographical drama of Steve Jobs’ life, where he is shown fiddling with a portable CD player. It’s clumsy, heavy, and he struggles to get the CD loaded. The next scene shows him throwing … Continue reading → The post Customer Advocacy: The Secret Sauce appeared first on Brad Cleveland.

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Customer advocacy Customer Experience Customer Service 26

AWS Machine Learning

NOVEMBER 1, 2024

As enterprises increasingly embrace generative AI , they face challenges in managing the associated costs. With demand for generative AI applications surging across projects and multiple lines of business, accurately allocating and tracking spend becomes more complex. Organizations need to prioritize their generative AI spending based on business impact and criticality while maintaining cost transparency across customer and user segments.

APIs 141

APIs Management Accountability Metrics 141

AWS Machine Learning

NOVEMBER 1, 2024

Traditionally, clinical trials not only place a significant burden on patients and participants due to the costs associated with transportation, lodging, meals, and dependent care, but also have an environmental impact. With the advancement of available technologies, decentralized clinical trials have become a widely popular topic of discussion and offer a more sustainable approach.

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Metrics Transportation industry standards Analytics 110

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Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.

Technology

AWS Machine Learning

NOVEMBER 1, 2024

This post is co-written with David Gildea and Tom Nijs from Druva. Druva enables cyber, data, and operational resilience for thousands of enterprises, and is trusted by 60 of the Fortune 500. Customers use Druva Data Resiliency Cloud to simplify data protection, streamline data governance, and gain data visibility and insights. Independent software vendors (ISVs) like Druva are integrating AI assistants into their user applications to make software more accessible.

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APIs Scripts Engineering Government 107