Fri.Nov 01, 2024

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Use Amazon Q to find answers on Google Drive in an enterprise

AWS Machine Learning

Amazon Q Business is a generative AI-powered assistant designed to enhance enterprise operations. It’s a fully managed service that helps provide accurate answers to users’ questions while adhering to the security and access restrictions of the content. You can tailor Amazon Q Business to your specific business needs by connecting to your company’s information and enterprise systems using built-in connectors to a variety of enterprise data sources.

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Network Hacking Course Pairs with Cisco Modeling Labs

Cisco - Contact Center

If you’ve ever been to Cisco Live and seen the booth with a display for you to pick locks, then you know about the Cisco Advanced Security Initiatives Group (ASIG). We are chartered with security testing and ethical hacking for all Cisco products and services, whether in the cloud or on-premises.

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Best practices and lessons for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock

AWS Machine Learning

Fine-tuning is a powerful approach in natural language processing (NLP) and generative AI , allowing businesses to tailor pre-trained large language models (LLMs) for specific tasks. This process involves updating the model’s weights to improve its performance on targeted applications. By fine-tuning, the LLM can adapt its knowledge base to specific data and tasks, resulting in enhanced task-specific capabilities.

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Changing the Game for our Customers and Partners with One Cisco

Cisco - Contact Center

In this new AI era, the technology landscape has forever changed how people and technology work across our physical and digital worlds. Learn how Cisco is strategically evolving how they do business – connecting the digital world to your most important asset, your people.

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Exploring CX Strategy and Technology Adoption: A Decision-Makers Chart

A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.

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Contact Center: qué es y cómo funciona.

Anexa BPO

También conocido como centro de contacto es una empresa se encarga de gestionar y atender todas las comunicaciones con los clientes. Es decir, es el punto de contacto principal entre la empresa y sus clientes. Estos también puede ser un departamento propio de una empresa. ¿Para que sirve un contact center? La principal función es ofrecer un excelente servicio al cliente.

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5 Powerful Benefits of a Virtual Receptionist Service

Abby Connect

There are many benefits of a virtual receptionist service. And as a savvy business owner, you know you need partnerships if you want your business to thrive. No matter the size of your business, customer interactions can make or break your company. Even the U.S. government understands the importance of customer experience.

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Customer Advocacy: The Secret Sauce

Brad Cleveland Blog

There’s a scene in the movie Jobs, the biographical drama of Steve Jobs’ life, where he is shown fiddling with a portable CD player. It’s clumsy, heavy, and he struggles to get the CD loaded. The next scene shows him throwing … Continue reading → The post Customer Advocacy: The Secret Sauce appeared first on Brad Cleveland.

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Track, allocate, and manage your generative AI cost and usage with Amazon Bedrock

AWS Machine Learning

As enterprises increasingly embrace generative AI , they face challenges in managing the associated costs. With demand for generative AI applications surging across projects and multiple lines of business, accurately allocating and tracking spend becomes more complex. Organizations need to prioritize their generative AI spending based on business impact and criticality while maintaining cost transparency across customer and user segments.

APIs 141
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Advance environmental sustainability in clinical trials using AWS

AWS Machine Learning

Traditionally, clinical trials not only place a significant burden on patients and participants due to the costs associated with transportation, lodging, meals, and dependent care, but also have an environmental impact. With the advancement of available technologies, decentralized clinical trials have become a widely popular topic of discussion and offer a more sustainable approach.

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9 Workforce Trends That Will Define 2025, According to Gartner®

Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.

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How Druva used Amazon Bedrock to address foundation model complexity when building Dru, Druva’s backup AI copilot

AWS Machine Learning

This post is co-written with David Gildea and Tom Nijs from Druva. Druva enables cyber, data, and operational resilience for thousands of enterprises, and is trusted by 60 of the Fortune 500. Customers use Druva Data Resiliency Cloud to simplify data protection, streamline data governance, and gain data visibility and insights. Independent software vendors (ISVs) like Druva are integrating AI assistants into their user applications to make software more accessible.

APIs 107