ShepHyken

FEBRUARY 10, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can AI simplify the process of delivering a seamless customer experience? How can AI enhance customer service while balancing technology and human interaction? What is the impact of AI on customer service jobs? How can customer support roles evolve with AI?

Customer Experience 219

Customer Experience Customer Support Customer Service Technology 219

TechSee

FEBRUARY 10, 2025

At launch, chatbots made a huge splash. They handled FAQs and quick questions, giving us a taste of automated CX and support. But in today’s world, your customers expect more. They want to feel seen , heard , and valued —and they want more than just answers; they want solutions. This is where AI-driven customer service experiences truly stand out.

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

AWS Machine Learning

FEBRUARY 10, 2025

AI agents are rapidly becoming the next frontier in enterprise transformation, with 82% of organizations planning adoption within the next 3 years. According to a Capgemini survey of 1,100 executives at large enterprises, 10% of organizations already use AI agents, and more than half plan to use them in the next year. The recent release of the DeepSeek-R1 models brings state-of-the-art reasoning capabilities to the open source community.

Enterprise 114

Enterprise Engineering APIs Chatbots 114

Callminer

FEBRUARY 10, 2025

Selecting the right CX software is crucial for enhancing customer satisfaction and loyalty. Read this blog for top tips on selecting the right platform for your organization.

Customer Experience 182

Customer Experience 182

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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AWS Machine Learning

FEBRUARY 10, 2025

This blog post is co-written with Louis Prensky and Philip Kang from Appian. The digital transformation wave has compelled enterprises to seek innovative solutions to streamline operations, enhance efficiency, and maintain a competitive edge. Recognizing the growing complexity of business processes and the increasing demand for automation, the integration of generative AI skills into environments has become essential.

Enterprise 74

Enterprise APIs Government Healthcare 74

Vistio

FEBRUARY 10, 2025

For small CX teams, embracing new technology is no longer just an optionits a game-changer. With limited resources and high expectations, lean teams are finding ways to make a massive impact by leveraging the power of AI. These tools arent just filling gaps; theyre transforming how work gets done, enabling teams to achieve results that were once out of reach for their size and budget.

Technology 52

Technology Personalization Best practices Management 52

CSM Magazine

FEBRUARY 10, 2025

Cryptocurrency can be intimidating, and the thought of accepting it as a payment method is virtually implausible for small businesses. The industry is plagued with tales of rug pulls and unmanageable volatility, while payments are said to be complex and wildly prone to human error. While there are elements of truth to all of these, the industry has matured a lot over recent years.

Government 52

Government Banking Marketing Accountability 52

SoliCall

FEBRUARY 10, 2025

Audio processing filters like noise cancellation and accent neutralization are used in telephony in general and specifically in call centers to improve call quality and make communication more efficient. However, these technologies can also have unintended consequences that impact the authenticity of calls, and they may even create liability issues for call centers.

Call Center 52

Call Center Healthcare Finance Technology 52

Blueship Call Center

FEBRUARY 10, 2025

In today’s hyper-connected world, customer expectations are higher than ever. Immediate responses, round-the-clock availability, and personalized service are no longer luxuries but necessities. For businesses aiming to thrive in this competitive landscape, providing exceptional 24/7 customer care support is paramount. India, with its vast pool of skilled professionals and cost-effective solutions, has emerged as a global leader in providing top-tier 24/7 customer support.

Customer Support 45

Customer Support Healthcare Banking Customer Care 45

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

AWS Machine Learning

FEBRUARY 10, 2025

This post is co-written with Gordon Campbell, Charles Guan, and Hendra Suryanto from RDC. The mission of Rich Data Co (RDC) is to broaden access to sustainable credit globally. Its software-as-a-service (SaaS) solution empowers leading banks and lenders with deep customer insights and AI-driven decision-making capabilities. Making credit decisions using AI can be challenging, requiring data science and portfolio teams to synthesize complex subject matter information and collaborate productively.

Chief Customer Officer 107

Chief Customer Officer Banking SaaS Engineering 107

Call Design

FEBRUARY 10, 2025

In many organisations, the Workforce Management (WFM) function has long been the backbone of operational efficiencyensuring the right people are in the right place at the right time to meet business demands. Yet, in recent years, WFM teams are being beaten at their own game, not by better solutions, but by internal decision-making that prioritises IT cost-cutting over business-wide optimisation.

Morale 78

Morale Employee engagement Wait times Service level 78

AWS Machine Learning

FEBRUARY 10, 2025

Evolphin Software , Inc. is a leading provider of digital and media asset management solutions based in Silicon Valley, California. Crop.photo from Evolphin Software is a cloud-based service that offers powerful bulk processing tools for automating image cropping, content resizing, background removal, and listing image analysis. Crop.photo is tailored for high-end retailers, ecommerce platforms, and sports organizations.

Finance 81

Finance Management Enterprise Best practices 81

Anexa BPO

FEBRUARY 10, 2025

Los Chatbots y la Inteligencia Artificial al Servicio de la Atencin al Cliente. En un mundo cada vez ms digitalizado, la experiencia del cliente se ha convertido en un factor diferenciador clave. Los contact centers , ante este desafo, buscan constantemente optimizar sus operaciones y reducir costos. En este contexto, los chatbots impulsados por inteligencia artificial han emergido como una solucin innovadora y eficaz.

Chatbots 52

Chatbots Contact Center Telemarketing Personalization 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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