CustomerServ
MAY 10, 2024
The call center is one of the initial points of contact between a brand and its customers. As such, it plays a pivotal role in shaping the customer experience (CX) strategy. Internal call centers, operated by a brand’s employees, offer a sense of control over the CX ecosystem. However, in-house operations are resource intensive and require a substantial investment.
Beyond Philosophy
MAY 10, 2024
A Master Class Part 2: Unlocking the Psychology of Customer Experience In this episode, we continue exploring the psychology behind Customer Experience, focusing on the role of memory. Customer loyalty hinges on how memories are formed and retained. Therefore, understanding memory formation is crucial for designing impactful experiences. Memory formation begins with encoding, where new information is processed and stored in the mind.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Amplifai Coaching Category
MAY 10, 2024
Explore the best Call Center QA Software of 2024 with our comprehensive guide. Find the perfect call center QA solution to elevate your contact center's quality, compliance, and customer satisfaction.
CSM Magazine
MAY 10, 2024
Keeping new customers from leaving too soon is no small feat. When customers jump ship soon after signing up, it hits a business where it hurts the most – its future growth and earnings. For customer service managers, tackling early life churn is not just about retaining a number, but nurturing a potentially lifelong relationship with each customer.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Hodusoft
MAY 10, 2024
A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. That’s because the COVID-19 pandemic made virtual call centers and contact centers a necessity rather than a convenience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MAY 10, 2024
Fine-tuning large language models (LLMs) creates tailored customer experiences that align with a brand’s unique voice. Amazon SageMaker Canvas and Amazon SageMaker JumpStart democratize this process, offering no-code solutions and pre-trained models that enable businesses to fine-tune LLMs without deep technical expertise, helping organizations move faster with fewer technical resources.
CSM Magazine
MAY 10, 2024
A Fortune 500 company has picked Verint to lead the way in AI-driven business solutions through a cutting-edge hybrid cloud strategy. The client will retain its current on-premises solutions while incorporating four AI-powered bots in the cloud, leveraging the Verint Open Platform. With the Verint Open Platform, client’s can effortlessly merge into hybrid cloud environments.
AWS Machine Learning
MAY 10, 2024
In today’s technological landscape, artificial intelligence (AI) and machine learning (ML) are becoming increasingly accessible, enabling builders of all skill levels to harness their power. As more companies adopt AI solutions, there’s a growing need to upskill both technical and non-technical teams in responsibly expanding AI usage. Getting hands-on experience is crucial for understanding and applying ML concepts to automate tasks like content generation, language translation, and image classi
CSM Magazine
MAY 10, 2024
As a Customer Service Manager, you recognize the value of a happy customer. One of the best ways to ensure customer satisfaction is by saying thank you in meaningful ways. A genuine expression of gratitude can help build relationships with customers and encourage them to return. It may seem like a small gesture, but it can make a significant impact on customer loyalty.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
MAY 10, 2024
RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content. A Video API and SDK have been introduced to seamlessly integrate live video interactions into applications with features like closed captioning and chat functionalities.
CSM Magazine
MAY 10, 2024
Yellow.ai just rolled out Orchestrator LLM, a smart agent model that steps up customer chats by pinpointing questions right on target, remembering past talks, and flipping through topics smoothly across different platforms. Orchestrator LLM leverages Large Language Models (LLMs) to understand customer intent and trigger appropriate actions. It operates efficiently without the need for prior training, making real-time decisions on workflow activation or conversational flow based on user requests.
CSM Magazine
MAY 10, 2024
Understanding customer expectations is paramount in the landscape of financial services, where consumer trust and satisfaction are key to retaining clientele and maintaining a competitive edge. In this sector, customer experience ties directly to the perception of the institution’s reliability and expertise. Financial entities must not only meet but strive to exceed the standards that customers anticipate.
Expert insights. Personalized for you.
62 
Let's personalize your content