Putting AI Into AIOps: A Future Beyond Dashboards
Cisco - Contact Center
SEPTEMBER 13, 2024
AIOps, powered by AI, transforms IT operations, revolutionizing industries and driving operational excellence. Are you ready to lead the charge?
Fri.Sep 13, 2024
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Why People Make So Many Crazy Excuses and What This Means for You
Beyond Philosophy
SEPTEMBER 13, 2024
Fair Warning: this episode regarding excuses was prompted by recent experiences with tradespeople during Colin’s kitchen renovation. No one likes excuses, least of all your customers. Lately, Colin has been hearing many amazing excuses about why something can or cannot be done in his kitchen project. It got him thinking about excuses and why people make them.
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Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents
AWS Machine Learning
SEPTEMBER 13, 2024
Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In industries like insurance, where unpredictable scenarios are the norm, traditional automation falls short, leading to inefficiencies and missed opportunities. With the power of intelligent agents, you can simplify these challenges. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adap
Top 10 Customer Experience Leaders to Follow in Boston
Interactions
SEPTEMBER 13, 2024
In the ever-evolving world of customer experience (CX), Boston is home to some of the most innovative and transformative leaders in the industry. From financial services to retail, these leaders are pushing the boundaries of CX, driving customer satisfaction, and leading digital transformation efforts. If you’re in the CX space, here are the top 10 customer experience leaders you should follow to stay ahead of the curve. 1.
Gartner® Research: Boost Customer Service Performance with Smart Coaching Tools
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
Unlock AWS Cost and Usage insights with generative AI powered by Amazon Bedrock
AWS Machine Learning
SEPTEMBER 13, 2024
Managing cloud costs and understanding resource usage can be a daunting task, especially for organizations with complex AWS deployments. AWS Cost and Usage Reports (AWS CUR) provides valuable data insights, but interpreting and querying the raw data can be challenging. In this post, we explore a solution that uses generative artificial intelligence (AI) to generate a SQL query from a user’s question in natural language.
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Build ultra-low latency multimodal generative AI applications using sticky session routing in Amazon
AWS Machine Learning
SEPTEMBER 13, 2024
Amazon SageMaker is a fully managed machine learning (ML) service. With SageMaker, data scientists and developers can quickly and confidently build, train, and deploy ML models into a production-ready hosted environment. SageMaker provides a broad selection of ML infrastructure and model deployment options to help meet your ML inference needs. It also helps scale your model deployment, manage models more effectively in production, and reduce operational burden.
Try the New Security Sandbox for Cisco Defense Orchestrator
Cisco - Contact Center
SEPTEMBER 13, 2024
Cisco Defense Orchestrator Sandbox allows you to interact with the CDO dashboard and API. You can have access to Cisco AI Assistant UI as well as the AI Assistant API.
International Translation Day: Celebrating an Art Worth Protecting
Certified Languages International
SEPTEMBER 13, 2024
International Translation Day: Celebrating an Art Worth Protecting International Translation Day is an opportunity to honor the work done by professional translators and language professionals to facilitate conversations, unite nations, and foster peace throughout the globe. It was officially recognized in 2017, when the United Nations General Assembly passed a resolution designating September 30 (which coincides with the feast day of Jerome, patron saint of translators, librarians, libraries, a
How to automate customer success without sacrificing customer intimacy
ChurnZero
SEPTEMBER 13, 2024
In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills. My expertise, as you know from my articles here , lies in all things automation and digital customer experience.
The State of Digital Customer Experience Report 2024
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Evolution of Fueling Partner Success
Cisco - Contact Center
SEPTEMBER 13, 2024
As you might have already seen this quarter, we are committed to moving forward with the Artificial Intelligence (AI) movement that Cisco is prioritizing. A type of Evolution that is going to require each of us to leave a mark as we work together to stay relevant, innovative, and competitive.
How Practical Employee Training and Development Programs Can Deliver Measurable Results
CSM Magazine
SEPTEMBER 13, 2024
In today’s ever changing business environment, the need for effective employee training and development programs has never been more critical. Companies across industries are realizing that their most valuable asset is their people, and investing in their growth not only enhances skills but also boosts morale, productivity, and retention. When done right, these programs can deliver measurable results that significantly contribute to a company’s bottom line.
The Role of Customs Analysis in Reducing Import/Export Delays for Manufacturers
CSM Magazine
SEPTEMBER 13, 2024
In the global economy, manufacturers are increasingly dependent on international supply chains to obtain raw materials and distribute their finished goods. However, navigating the intricate maze of customs regulations can often lead to unexpected delays and increased costs, threatening the efficiency of manufacturing operations. Understanding the importance of customs analysis can help manufacturers streamline their processes, reduce import/export delays, and maintain a competitive edge in the m
Tips for Being an Effective Practice Manager
CSM Magazine
SEPTEMBER 13, 2024
The role of a practice manager in the healthcare world is often overlooked, but it’s an essential position that ensures a clinic runs smoothly and patients are properly cared for. Practice managers do more than just book appointments and keep the office looking tidy and inviting—they also take on the responsibility of managing finances, hiring staff, and looking after quality of care in a clinic.
New Thinking About an Old Problem - Contact Center Employee Attrition
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
How Casinos Are Revolutionizing Customer Service with Technology
CSM Magazine
SEPTEMBER 13, 2024
Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. These innovations streamline operations and greatly enhance the overall guest experience, ensuring that every interaction is smooth and tailored to individual preferences.
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