Sun.Nov 03, 2024

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Top 5 Customer Service & CX Articles for Week of November 4, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Creating Great Customer Experiences Starts With Employees by Matthew McGuire (CMSWire) Empowered, well-supported employees deliver better customer experiences.

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Top OCR-Driven Customer Service Innovations for Modern Businesses

Joe Rawlinson

Customer service goes beyond responding to queries or concerns. It focuses on making each interaction impactful. Companies today are leveraging a range of technologies to streamline these interactions. This means shorter response times and improved resolution rates. Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty.

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Bigcommerce Pricing: Which Plan Is Best?

OctopusTech

When looking for the best eCommerce platform for your business, you are most likely to come across Bigcommerce. The highly recommended platform is great for starting an online business as it offers the necessary tools to make your store thrive. However, you will have to incur different fees to develop and maintain your site The Bigcommerce pricing is designed to ensure every type of business receives the best package.

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