ShepHyken

NOVEMBER 3, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Creating Great Customer Experiences Starts With Employees by Matthew McGuire (CMSWire) Empowered, well-supported employees deliver better customer experiences.

Customer Service 174

Customer Service Entertainment Consulting Consulting 174

Joe Rawlinson

NOVEMBER 3, 2024

Customer service goes beyond responding to queries or concerns. It focuses on making each interaction impactful. Companies today are leveraging a range of technologies to streamline these interactions. This means shorter response times and improved resolution rates. Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty.

Customer Service 78

Customer Service Upselling Advertising Banking 78

OctopusTech

NOVEMBER 3, 2024

When looking for the best eCommerce platform for your business, you are most likely to come across Bigcommerce. The highly recommended platform is great for starting an online business as it offers the necessary tools to make your store thrive. However, you will have to incur different fees to develop and maintain your site The Bigcommerce pricing is designed to ensure every type of business receives the best package.

APIs 62

APIs Enterprise SaaS Accountability 62