Callminer
APRIL 7, 2025
CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancements and more made for a busy quarter of innovation.
TeleDirect
APRIL 7, 2025
The Role of Training in Preparing Call Center Teams for Success The Role of Training in Preparing Call Center Teams for Success is an essential topic for any business that values high-quality customer service , operational efficiency, and employee satisfaction. In a fast-paced, results-driven environment, well-trained agents are the cornerstone of every successful call center.
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BlueOcean
APRIL 7, 2025
Youve got your game face on. Youre prepared for the future of customer service. And youre ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. But are you asking the right questions about artificial intelligence? AI and customer care are growing deeply intertwined, with intelligent tech delivering powerful insights for hyper-personalized experiences.
CSM Magazine
APRIL 7, 2025
Sometimes in life, we all need a helping hand. That can be anything from learning to drive, to getting some emotional support and even some extra backup when playing at online casinos. The latter is an area where customer support agents come into play, and they should be able to cover a wide range of issues. Modern online casinos have nuanced features, including a wide range of bonuses and payment options.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
AWS Machine Learning
APRIL 7, 2025
Prompt caching, now generally available on Amazon Bedrock with Anthropics Claude 3.5 Haiku and Claude 3.7 Sonnet, along with Nova Micro, Nova Lite, and Nova Pro models, lowers response latency by up to 85% and reduces costs up to 90% by caching frequently used prompts across multiple API calls. With prompt caching, you can mark the specific contiguous portions of your prompts to be cached (known as a prompt prefix ).
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
APRIL 7, 2025
Today, were excited to announce the availability of Llama 4 Scout and Maverick models in Amazon SageMaker JumpStart and coming soon in Amazon Bedrock. Llama 4 represents Metas most advanced multimodal models to date, featuring a mixture of experts (MoE) architecture and context window support up to 10 million tokens. With native multimodality and early fusion technology, Meta states that these new models demonstrate unprecedented performance across text and vision tasks while maintaining efficie
AWS Machine Learning
APRIL 7, 2025
Developing generative AI agents that can tackle real-world tasks is complex, and building production-grade agentic applications requires integrating agents with additional tools such as user interfaces, evaluation frameworks, and continuous improvement mechanisms. Developers often find themselves grappling with unpredictable behaviors, intricate workflows, and a web of complex interactions.
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