Tue.Jun 11, 2024

article thumbnail

Reimagining software development with the Amazon Q Developer Agent

AWS Machine Learning

Amazon Q Developer is an AI-powered assistant for software development that reimagines the experience across the entire software development lifecycle, making it faster to build, secure, manage, and optimize applications on or off of AWS. The Amazon Q Developer Agent includes an agent for feature development that automatically implements multi-file features, bug fixes, and unit tests in your integrated development environment (IDE) workspace using natural language input.

Benchmark 140
article thumbnail

From “Hello World” to “Hi AI”

Cisco - Contact Center

Simply put, AI will change the way you design, manage, and optimize networks, just as automation once did. Go beyond the buzz and build the AI skills you need to meet the challenges of the future.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Get started quickly with AWS Trainium and AWS Inferentia using AWS Neuron DLAMI and AWS Neuron DLC

AWS Machine Learning

Starting with the AWS Neuron 2.18 release , you can now launch Neuron DLAMIs (AWS Deep Learning AMIs) and Neuron DLCs (AWS Deep Learning Containers) with the latest released Neuron packages on the same day as the Neuron SDK release. When a Neuron SDK is released, you’ll now be notified of the support for Neuron DLAMIs and Neuron DLCs in the Neuron SDK release notes, with a link to the AWS documentation containing the DLAMI and DLC release notes.

Scripts 126
article thumbnail

Forrester Names Cisco a Leader in OT Security

Cisco - Contact Center

Securing industrial networks is top of mind. Cisco’s comprehensive OT security solution and unified IT/OT security platform is a Leader according to Forrester. Learn what makes Cisco stand apart in this market.

article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

How Wiz is empowering organizations to remediate security risks faster with Amazon Bedrock

AWS Machine Learning

Wiz is a cloud security platform that enables organizations to secure everything they build and run in the cloud by rapidly identifying and removing critical risks. Over 40% of the Fortune 100 trust Wiz’s purpose-built cloud security platform to gain full-stack visibility, accurate risk prioritization, and enhanced business agility. Organizations can connect Wiz in minutes to scan the entire cloud environment without agents and identify the issues representing real risk.

APIs 124

More Trending

article thumbnail

Sprinklr improves performance by 20% and reduces cost by 25% for machine learning inference on AWS Graviton3

AWS Machine Learning

This is a guest post co-written with Ratnesh Jamidar and Vinayak Trivedi from Sprinklr. Sprinklr’s mission is to unify silos, technology, and teams across large, complex companies. To achieve this, we provide four product suites, Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social, as well as several self-serve offerings. Each of these products are infused with artificial intelligence (AI) capabilities to deliver exceptional customer experience.

article thumbnail

Cisco Simplifies Cloud Security with AWS Cloud WAN Service Insertion

Cisco - Contact Center

Learn how Cisco cloud security integrates with AWS Cloud WAN

63
article thumbnail

The Future of Meta Workplace Is Here: Introducing JustCall Workspace

JustCall

Switch from Meta Workplace to JustCall Workspace for better team collaboration. Meta is finally drawing the curtain on Workplace, the Facebook-based office communication platform, effective September 1, 2025. For those wondering what to use next, say hello to JustCall Workspace, a team collaboration hub. JustCall Workspace is more than your average employee engagement platform.

SaaS 59
article thumbnail

Cisco Secure Connect: The Turn-Key SASE Solution for Managed Service Providers

Cisco - Contact Center

Cisco Secure Connect stands out as a turnkey Secure Access Service Edge (SASE) offering that simplifies the deployment and management of multi-customer SASE environments. Discover why MSPs should consider Cisco Secure Connect for their service offerings.

article thumbnail

Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

article thumbnail

Quality Automation for Quantitative Process and Performance Improvement

Advantage Communications

Enhance your contact center's performance with quality automation processes.

article thumbnail

The (Not-so-secret) Secret to Boosting Agent Performance: Practice

Vistio

When we look at the world’s top athletes, it’s clear that talent alone doesn’t make them great. It takes years of dedicated practice, refining techniques, and learning from mistakes to reach the pinnacle of their fields. Similarly, theoretical classroom learning and innate talent can only take your agents so far. The real transformation in training happens when they step out of the classroom and start applying what they’ve learned through consistent, intentional practice.

article thumbnail

Integration with Microsoft Teams Facilitates Seamless Business Communication and Collaboration

FluentStream

Efficiency and productivity are two key levers organizations pull when they need to improve operational performance. The first step to improving both is to analyze work methods, which often results in more streamlined processes. To help organizations refine their workflows. Read More The post Integration with Microsoft Teams Facilitates Seamless Business Communication and Collaboration appeared first on FluentStream.

52
article thumbnail

How to use NLP in Customer Service to Boost Efficiency

NobelBiz

Natural Language Processing (NLP) is a subfield of artificial intelligence (AI) that focuses on the interaction between computers and humans through natural language. It allows machines to read, understand, and generate human language. NLP uses techniques from computational linguistics, machine learning, and deep learning to process and analyze large amounts of text and speech data.

article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

article thumbnail

Job Rejection Email: How to Respond + 7 Tips & Examples

Nicereply

How do you turn rejection into something positive? You find a lot of content centered around writing the perfect resume, how to use job listings to your advantage, or how to ace interviews. However, many forget about what comes after. We all want to be optimistic and think that we’ll get the job we applied for, but the reality is that you’ll likely take a few knocks before finding “the one.

article thumbnail

7 Ways Companies Use AI for Customer Service

Help Scout

Explore real-world examples and best practices for implementing AI effectively in customer service.

article thumbnail

Video: Watch TeamSupport's AI Features in Action

TeamSupport

Work Smarter, Not Harder with TeamSupport TeamSupport's latest AI features are paving the way for exceptional customer support at scale. With AI capabilities, your team can now efficiently handle customer inquiries, analyze data for insights, and personalize interactions like never before. Embrace the power of AI with TeamSupport and revolutionize the way you deliver support to your customers.

article thumbnail

Rebooting Europe’s Sustainable Growth and Connectivity with Cisco’s Policy Roadmap

Cisco - Contact Center

Cisco’s vision for Europe's digital strategy sets out 10 tech policies focusing on sustainable growth, leveraging AI and securing cyberspace, skills, partnerships for innovation, and importantly, connectivity for all.

52
article thumbnail

Case Study: Key Insights on Wait Times and Customer Service

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.