ShepHyken

JANUARY 14, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What role does storytelling play in creating memorable customer experiences? Why is meeting or exceeding customer expectations important in the hospitality industry? How do personal interactions complement technology in creating a seamless customer service experience?

Customer Experience 275

Customer Experience Education Personalization Marketing 275

AWS Machine Learning

JANUARY 14, 2025

Large language model (LLM) based AI agents that have been specialized for specific tasks have demonstrated great problem-solving capabilities. By combining the reasoning power of multiple intelligent specialized agents, multi-agent collaboration has emerged as a powerful approach to tackle more intricate, multistep workflows. The concept of multi-agent systems isnt entirely newit has its roots in distributed artificial intelligence research dating back to the 1980s.

Finance 70

Finance Benchmark Construction Enterprise 70

ShepHyken

JANUARY 14, 2025

One of our Shepard Letter subscribers recently asked, How come you didnt do an article on customer service or experience New Years resolutions? Great question, and heres my answer: Ask and ye shall receive! There are plenty of articles that have been published about how New Years resolutions are easily broken and, ultimately, useless. Im going to approach this differently.

Customer Service 156

Customer Service Feedback Personalization Customer Experience 156

PeopleMetrics

JANUARY 14, 2025

In Listen or Die , I wrote about a common misconception: that CX measurement (or Voice of the Customer, VoC) is the same as market research (MR). Its not! Both are critical, but they serve different purposes. Market research is about using customer feedback to answer strategic business questions. Its anonymous, often based on small, statistically relevant samples, and designed to provide aggregated insights into broad topics, like product preferences or advertising effectiveness.

Feedback 62

Feedback Advertising B2B Surveys 62

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

AWS Machine Learning

JANUARY 14, 2025

With the general availability of Amazon Bedrock Agents , you can rapidly develop generative AI applications to run multi-step tasks across a myriad of enterprise systems and data sources. However, some geographies and regulated industries bound by data protection and privacy regulations have sought to combine generative AI services in the cloud with regulated data on premises.

APIs 74

APIs Chatbots Enterprise Healthcare 74

Help Scout

JANUARY 14, 2025

Creating a knowledge base is only half of the battle; you also need to keep it up to date. Help your customers get the most out of your content with regular knowledge base maintenance.

59

59

CSM Magazine

JANUARY 14, 2025

The field of education and career growth is constantly changing. Adapting to trends and technologies that impact how we learn and develop professionally. Learning Management Systems (LMS) tools supporting learning and tasks while boosting student involvement have become indispensable in this dynamic landscape. However, the task of choosing the LMS can seem overwhelming, given the multitude of options available in the market.

Feedback 52

Feedback Education Analytics Management 52

Abby Connect

JANUARY 14, 2025

Highlighting Abby’s CALL DETAILS Feature Within the Portal & App Quality customer service goes beyond just answering the phone. While having a receptionist or call handler is essential, businesses now need tools that provide insights into customer interactions and help optimize follow-up processes.

Answering services 52

Answering services Customer Service 52

Concentrix

JANUARY 14, 2025

Explore the rise of non-traditional ad platforms and how they can attract brands seeking to diversify their advertising revenue streams.

Advertising 48

Advertising Marketing Sales 48

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

The Petrova Experience

JANUARY 14, 2025

Its 2025, and businesses across sectors have a customer retention problem. U.S. companies alone lose an estimated $168 billion annually due to customer attrition, as revealed in a CallMiner whitepaper. Well after the pandemic’s immediate impacts on consumer behavior, customer retention remains a critical challenge for businesses. In every sector and among diverse markets.

Customer retention 40

Customer retention Feedback B2C Metrics 40

Lumoa

JANUARY 14, 2025

Lumoa Product News for September 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Introducing Netigate CX! Lumoa and Netigate Feedback are going to be merging into one super platform, called Netigate CX, capable of capturing the entire feedback lifecycle: Survey creation and distribution Report and analysis on customer feedback AI Summarie

Feedback 78

Feedback Surveys Accountability Management 78

JustCall

JANUARY 14, 2025

Time waits for no oneand neither do your leads. When it comes to lead response time, every second counts. In this blog, we break down why time is literally money for your sales engine and how you can optimize lead response time even when strapped for resources. Measuring the speed of opportunity Lead response time is simply the average time that an agent takes to follow up with a lead once they have self-identified as one.

CRM 52

CRM Sales Coaching Metrics 52

Lumoa

JANUARY 14, 2025

Lumoa Product News for November 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Help us beta test our new translation engine! As feedback flows into the platform, we will translate it into a language of your choice.

Engineering 78

Engineering Benchmark Feedback Surveys 78

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

NobelBiz

JANUARY 14, 2025

Effective debt recovery depends on engagement. Without establishing meaningful connections, even the most well-designed strategies will struggle to succeed. Historically, collection agencies relied on single-channel communication methods like phone calls or letters. These approaches worked for decades, but today they fall short of meeting the expectations of modern consumers.

Chatbots 52

Chatbots Self service CRM Analytics 52

Lumoa

JANUARY 14, 2025

Lumoa’s biggest features for 2024 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how the platform works – based on your feedback! So let’s get started counting down our top features of the year, starting with… Lumoa becomes Netigate By far the biggest news is that Lumoa is now a part of Netigate.

Feedback 78

Feedback Surveys Metrics Analytics 78