24-7 InTouch
NOVEMBER 20, 2023
In the ever-changing world of digital commerce, the adoption of artificial intelligence (AI) and automation technologies are revolutionizing the way businesses interact with their customers by reshaping the shopper experience. From improving customer experience (CX) to streamlining processes and enhancing security, automation has become an indispensable tool for e-commerce brands.
Callminer
NOVEMBER 20, 2023
Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more.
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AWS Machine Learning
NOVEMBER 20, 2023
Retrieval Augmented Generation (RAG) allows you to provide a large language model (LLM) with access to data from external knowledge sources such as repositories, databases, and APIs without the need to fine-tune it. When using generative AI for question answering, RAG enables LLMs to answer questions with the most relevant, up-to-date information and optionally cite their data sources for verification.
NobelBiz
NOVEMBER 20, 2023
In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. Whether you’re a startup, a growing enterprise, or an established business, understanding and implementing a VPS is a game-changer.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
NOVEMBER 20, 2023
KT Corporation is one of the largest telecommunications providers in South Korea, offering a wide range of services including fixed-line telephone, mobile communication, and internet, and AI services. KT’s AI Food Tag is an AI-based dietary management solution that identifies the type and nutritional content of food in photos using a computer vision model.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
DMG Consulting
NOVEMBER 20, 2023
Donna Fluss talks Large Language Models What makes a good LLM? Check out Donna’s thoughts on LLMs in the contact center. The post Donna Fluss talks Large Language Models appeared first on DMG Consulting.
Cisco - Contact Center
NOVEMBER 20, 2023
Hybrid work is a flexible work model that combines in-office, remote, and on-the-go working. It provides the flexibility to be impactful wherever work is accomplished.
Kapta Customer Success
NOVEMBER 20, 2023
A positive experience is important as customers end their business relationship with your organization. Learn why and how to create your customer offboarding process.
Cisco - Contact Center
NOVEMBER 20, 2023
Cisco Live Melbourne is right around the corner. I couldn’t be more excited to spend time with Cisco customers and partners at this energizing event December 5-8, 2023.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Help Scout
NOVEMBER 20, 2023
Learn how AI features can transform a traditional help desk into a proactive, efficient, and highly responsive support system tailored completely toward helping your team (and your customers).
Cisco - Contact Center
NOVEMBER 20, 2023
This year’s Cisco Partner Summit was filled with announcements, awards, and portfolio updates.
Help Scout
NOVEMBER 20, 2023
If you celebrate Thanksgiving, and you're in customer support, then we're thankful for you.
Cisco - Contact Center
NOVEMBER 20, 2023
Cisco recently attended Smart City Expo World Congress in Barcelona, Spain where 25,000 attendees from 800 cities came together with a common purpose, to move cities towards a better future.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Cisco - Contact Center
NOVEMBER 20, 2023
If you’re a sports fan, you’re probably aware of the term “Triple Crown”.
Cisco - Contact Center
NOVEMBER 20, 2023
Cisco Live Melbourne is right around the corner. I couldn’t be more excited to spend time with Cisco customers and partners at this energizing event December 5-8, 2023.
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