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Having spent the last years studying the art of AWS DeepRacer in the physical world, the author went to AWS re:Invent 2024. How did it go? In AWS DeepRacer: How to master physical racing? , I wrote in detail about some aspects relevant to racing AWS DeepRacer in the physical world. We looked at the differences between the virtual and the physical world and how we could adapt the simulator and the training approach to overcome the differences.
Lumoa Product News for February 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Changing where + buttons live in the UI Starting on March 3rd, we are going to be changing where certain buttons are placed in the UI.
So, youve launched a relationship survey, set a CX baseline, and now youre ready to dive into transactional VoC. Congratulations! This is where VoC starts driving serious business resultsreducing churn, improving social reviews, and even generating new leads. The natural instinct? Go big. Implement a full-scale, omnichannel transactional VoC program across every touchpoint.
Lumoa Product News for January 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Better translations and Topic logic is now available! You can now request to have our new Translation Engine and our new Topic Modeling AI.
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Workforce Management 2025 Call Center Productivity Guide: Must-Have Metrics and Key Success Strategies Share Achieving maximum call center productivity is anything but simple. For many leaders, it might often feel like a high-wire act. Between navigating changes in customer expectations, keeping up with rapid advances in technology, managing agent engagement and retention (and much more), sustaining a productive contact center in 2025 is a dynamic balancing act.
Implementing a “crawl, walk, run” approach with ServiceSim allows clients to gradually enhance their call simulations, starting with fundamental scenarios and progressively increasing complexity until the simulations closely mirror real-life interactions. This structured learning method is rooted in cognitive and motor skill development theories, reinforcing gradual skill acquisition for long-term retention and proficiency.
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Implementing a “crawl, walk, run” approach with ServiceSim allows clients to gradually enhance their call simulations, starting with fundamental scenarios and progressively increasing complexity until the simulations closely mirror real-life interactions. This structured learning method is rooted in cognitive and motor skill development theories, reinforcing gradual skill acquisition for long-term retention and proficiency.
The Digital Shift: How Patient Communication Preferences Are Changing As the healthcare industry develops, communication between patients and providers is undergoing a dramatic transformation. Traditional phone calls, once the primary method of patient-provider interaction, are being rapidly supplementedand, in many cases, replacedby digital communication channels.
The American Institute of Steel Construction (AISC) 360 specification is a cornerstone in structural engineering. It provides comprehensive guidelines for the design and construction of structural steel buildings. The global market for structural engineering software , including tools for applying AISC 360, is expected to grow 6.1% from 2024 to 2030, reaching USD 13.70 trillion by 2030.
India’s call centers have long been a cornerstone of global customer service. However, recent years have seen a remarkable transformation in their approach to quality assurance. At Outsource Consultants, we’ve observed how Indian call centers are setting new benchmarks for service excellence. This shift is driven by cutting-edge technology, comprehensive training programs, and innovative quality control methodologies.
Service teams frequently face challenges that stem from scattered knowledge, complex issues, and inefficiencies in resolution processes. One tool that could be the soution to these challanges is Resolution Pathways , a revolutionary Agentic AI solution developed by Neuron7. With its unique approach and cutting-edge technology, Neuron7 aims to help businesses to achieve faster resolutions, democratize expertise, and capture valuable insights at scale.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Balance efficiency and personalization in CX with Sharpens automation solutions for SMBs, including virtual call centers, AI chatbots, and multichannel support.
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In our previous blog posts, we explored various techniques such as fine-tuning large language models (LLMs), prompt engineering, and Retrieval Augmented Generation (RAG) using Amazon Bedrock to generate impressions from the findings section in radiology reports using generative AI. Part 1 focused on model fine-tuning. Part 2 introduced RAG, which combines LLMs with external knowledge bases to reduce hallucinations and improve accuracy in medical applications.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Digital transformation is more than just upgrading technologies within companies; it is a profound shift in how organizations interact with the world, solve problems, and create value. In this process, Design Thinking has emerged as a key methodology , placing users at the center of every decision to generate innovative, user-centered solutions. Customized implementation is helping businesses tackle the challenges of the digital world, providing exceptional user experiences and accelerating tran
The new Trump administration is campaigning against DEI. Initiatives for Diversity, Equity, and Inclusion are being discredited, public funding for diversity programs is being cut, and DEI training in federal agencies is being banned. However, what Trump & Co. ignore is that companies with strong DEI strategies outperform their competitors. This applies not only in the U.S. but worldwide.
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