Hodusoft
AUGUST 8, 2024
All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community. As per a recent stat , there are 2.71 billion online shoppers around the world as of 2024.
Beyond Philosophy
AUGUST 8, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I’ve undertaken a kitchen renovation, and the Customer Experience the various tradespeople provide leaves much to be desired. After this project, it’s not hard to imagine why tradespeople have the poor reputation tradespeople do.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
AUGUST 8, 2024
This post is co-written with Aishwarya Gupta, Apurva Gawad, and Oliver Cody from Twilio. Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales and marketing to growth, customer service, and many more engagement use cases in a flexible, programmatic
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Managed Network Dynamic, flexible, purpose-built managed networks. Whatever your networking needs, we’ll design a solution to fulfill them. Every implementation is completed by a team of highly-trained engineers and maintained with high-touch support and hands-on management. And don’t worry if we don’t already have a presence in your region — we can deploy our own circuits and make our services available to you.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
AUGUST 8, 2024
Seamless access to content and insights is crucial for delivering exceptional customer experiences and driving successful business outcomes. Box, a leading cloud content management platform, serves as a central repository for diverse digital assets and documents in many organizations. An enterprise Box account typically contains a wealth of materials, including documents, presentations, knowledge articles, and more.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Toister Performance Solutions
AUGUST 8, 2024
Consistency is a hallmark of service culture. Imagine if every employee, on every team, in every location served customers the same way. Service so consistent, it became part of your brand. This level of service is not organic. Customer-focused companies use carefully cultivated steps of service to guide their employees. These service steps ensure employees take the same approach every time.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Global Internet Connectivity Maintain your momentum with high-speed global Internet. Momentum is your single-source provider for enterprise-level, scalable fiber-based Internet solutions. Whether through our own offerings or our carrier partners, we’ll deliver connectivity that fits both your business and your budget like a glove.
Joe Rawlinson
AUGUST 8, 2024
Most of today’s businesses need an online presence. Yes, there are exceptions, but they are few and far between. But, unfortunately, only a fraction of startups actually get the attention they want. And sometimes, it’s because of weird reasons. Fortunately, that’s where this post can help. We run through the strange problems brands encounter online when trying to get their audiences to notice them, and what can be done about it.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Operator Connect All the benefits of a business phone, none of the complexity. As a trusted Operator Connect provider with over a decade of experience, Momentum will get your Teams deployment connected to the PSTN in just minutes. With access to over 750 carriers, we offer both Momentum managed and self-service options, both supported by predictable monthly pricing and flexible plans for all your business calling needs.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Cisco - Contact Center
AUGUST 8, 2024
Ai4 2024, the biggest AI industry event in North America, will bring together thousands of technology innovators and executives in Las Vegas, and we sat down with four experts for a behind-the-scenes look at what they’ll cover in their sessions and how Cisco is driving AI forward.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum SD-WAN Accelerate your transformation. Enable unprecedented agility, scale, and efficiency while lowering operational costs through Juniper’s industry-leading AI. Replace time-consuming manual tasks with proactive automation and self-healing capabilities backed by sophisticated diagnostics and analytics — all managed through a single intuitive dashboard.
Cisco - Contact Center
AUGUST 8, 2024
The upcoming implementation of the EU NIS2 Directive requires a reassessment of operational and technical security goals. Learn more about how Cisco CX helps bridge that gap and aid you in navigating these new challenges.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Pots Replacement Modernize legacy infrastructure with plug-and-play solutions. Eliminate obsolete and expensive copper phone lines without needing to rewire or retouch legacy infrastructure. Easily manage, monitor and support legacy devices, including elevator lines, safety alert systems, security systems, and fax lines.
Advertisement
CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Cisco - Contact Center
AUGUST 8, 2024
Explore how to deploy GPU-based workloads in an EKS cluster using the Nvidia Device Plugin, and maximize GPU efficiency and scalability in your Kubernetes environment.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Secure Networking Intelligent, centralized full-stack security for the hybrid network. Leverage the power of artificial intelligence and the cloud to optimize both your network and security experience with centralized visibility, unified policy management, and secure access. Protect against both known and unknown threats with intelligent, real-time detection and prevention while keeping your users connected and productive.
Ambs Call Center
AUGUST 8, 2024
Have you ever wanted to share important news or updates with a big group of people all at once? And have you wanted to do that without footing a huge bill at the end of the month?
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum SIP Trunking Communications consistent with your company’s needs. A business-class service designed to deliver affordable voice over IP (VoIP) service with advanced telephony features to an existing PBX system. Even if you don’t have an existing IP system, we’ll provide you with an adapter that’s compatible with T1, PRI, and legacy PBX interfaces.
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Outsource Consultants
AUGUST 8, 2024
Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From CEOs to the frontlines, every episode is packed with lessons and insights. In this episode, inspired by the Beatles’ classic “Help!
Revation Systems
AUGUST 8, 2024
Artificial intelligence (AI) is transforming customer support and service across multiple industries: banking, healthcare, social assistance, and retail, to name a few. At LinkLive, we go beyond just creating new AI features; we leverage “AI that Matters”. Our goal is to empower clients with AI-enabled features to achieve more successful conversations, delivering tangible value and foster meaningful human interactions that prioritize outcomes that make a real difference for our clients.
Cisco - Contact Center
AUGUST 8, 2024
Hybrid work models are not just about flexibility — they are integral to advancing sustainability and inclusivity in the workforce.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Operator Connect All the benefits of a business phone, none of the complexity. As a trusted Operator Connect provider with over a decade of experience, Momentum will get your Teams deployment connected to the PSTN in just minutes. With access to over 750 carriers, we offer both Momentum managed and self-service options, both supported by predictable monthly pricing and flexible plans for all your business calling needs.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Cisco - Contact Center
AUGUST 8, 2024
One university is using reliable and easy-to-deploy LoRaWAN technology to spur innovation in rural America. We reveal how in our latest blog.
TMP Direct
AUGUST 8, 2024
In an era of ever-evolving customer expectations, TMP has emerged as a pivotal force in transforming the Pharma, Life Sciences, and Food Supplements industries. By addressing the unique needs of these sectors, TMP excels at forging meaningful connections between brands and customers, resolving complex challenges, and elevating the overall customer experience.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum SIP Trunking Communications consistent with your company’s needs. A business-class service designed to deliver affordable voice over IP (VoIP) service with advanced telephony features to an existing PBX system. Even if you don’t have an existing IP system, we’ll provide you with an adapter that’s compatible with T1, PRI, and legacy PBX interfaces.
Zappix
AUGUST 8, 2024
Join Vee24 and Zappix, leading providers of Digital Customer Engagement tools, for an in-depth exploration of current trends in the contact center industry. Mike Malone & Bob Barrows will delve into the latest innovations and strategies designed to enhance both customer and agent experience. Discover how best to leverage AI technologies and the human touch to shape the future of the contact center.
Advertisement
This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Pots Replacement Modernize legacy infrastructure with plug-and-play solutions. Eliminate obsolete and expensive copper phone lines without needing to rewire or retouch legacy infrastructure. Easily manage, monitor and support legacy devices, including elevator lines, safety alert systems, security systems, and fax lines.
TMP Direct
AUGUST 8, 2024
In an era of ever-evolving customer expectations, TMP has emerged as a pivotal force in transforming the Pharma, Life Sciences, and Food Supplements industries. By addressing the unique needs of these sectors, TMP excels at forging meaningful connections between brands and customers, resolving complex challenges, and elevating the overall customer experience.
Momentum Telecom
AUGUST 8, 2024
Download our datasheet to learn more about Momentum Operator Connect All the benefits of a business phone, none of the complexity. As a trusted Operator Connect provider with over a decade of experience, Momentum will get your Teams deployment connected to the PSTN in just minutes. With access to over 750 carriers, we offer both Momentum managed and self-service options, both supported by predictable monthly pricing and flexible plans for all your business calling needs.
Expert insights. Personalized for you.
52 
Let's personalize your content