AWS Machine Learning

NOVEMBER 17, 2023

Generative AI models have the potential to revolutionize enterprise operations, but businesses must carefully consider how to harness their power while overcoming challenges such as safeguarding data and ensuring the quality of AI-generated content. The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks.

APIs 119

APIs Enterprise Big data Chatbots 119

Cisco - Contact Center

NOVEMBER 17, 2023

Co-authored by Rodney Clark , SVP of Partnerships and Small & Medium Business Thank you to all of our Partners who joined us digitally or traveled to Miami Beach for Cisco Partner Summit 2023.

Management 105

Management 105

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. With the increased usage of live streaming, the need for effective content moderation becomes even more crucial.

APIs 113

APIs Engineering Advertising Accountability 113

Outsource Consultants

NOVEMBER 17, 2023

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. This practice spreads important tasks in distant regions across the globe, creating a backup plan in case of unexpected situations such as natural disasters, political instability, economic downturns, or other disruptions.

outsourcing 67

outsourcing Bilingual agents Education Call Center 67

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

AWS Machine Learning

NOVEMBER 17, 2023

From enhancing the conversational experience to agent assistance, there are plenty of ways that generative artificial intelligence (AI) and foundation models (FMs) can help deliver faster, better support. With the increasing availability and diversity of FMs, it’s difficult to experiment and keep up-to-date with the latest model versions. Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Sta

APIs 112

APIs Customer Service Construction Analytics 112

Cisco - Contact Center

NOVEMBER 17, 2023

For professionals of many sectors, fall is the season for a marathon of conferences, panels, webinars and events.

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kommunicate

NOVEMBER 17, 2023

Last Updated on November 17, 2023 Here are our major updates from the month of November: Improvements Updated 360dialog billing details We have updated to open the “Classic“ Tab of Kompose Bot builder by Default (Earlier it was flow designer). Added the new design on getstarted Form fields We are now showing the first Tile [.] The post Here’s What’s New From November 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

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Cisco - Contact Center

NOVEMBER 17, 2023

Partnerships are the bedrock upon which Cisco innovates and succeeds.

Technology 98

Technology 98

Back Office Centers

NOVEMBER 17, 2023

Data is valuable and will outlive the platforms on which it is stored. This is Tim Berners-Lee’s (the man who created the World Wide Web) perspective, not a widespread one. However, if longevity is unintelligible, what good is it? The information is destined to be worthless forever. Making meaning of data is the process known as data mining. Data mining is critical to the expansion of any business, from data gathering to analysis.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Brad Cleveland Blog

NOVEMBER 17, 2023

From a customer’s perspective, there are two basic types of queues. (And I don’t mean long ones and short ones.) Queues are either visible or invisible. Visible queues refer to any situation where customers know where they are in line. … Continue reading → The post The Psychology of Queues appeared first on Brad Cleveland.

Contact Center 44

Contact Center Call Center Customer Experience Management 44

Brad Cleveland Blog

NOVEMBER 17, 2023

From a customer’s perspective, there are two basic types of queues. (And I don’t mean long ones and short ones.) Queues are either visible or invisible. Visible queues refer to any situation where customers know where they are in line. … Continue reading → The post The Psychology of Queues appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Customer Experience Management 26