kommunicate
DECEMBER 13, 2023
One of the hallmarks of great customer experience (CX) is excellent customer service. Imagine buying a car, and then having to run from pillar to post to fix a minor issue such as a sticky steering wheel. It leaves a bad impression in the mind of the consumer, who, in turn, will turn into a [.] The post 13 ways chatbots are improving customer service appeared first on Kommunicate Blog.
AWS Machine Learning
DECEMBER 13, 2023
In this post, we showcase fine-tuning a Llama 2 model using a Parameter-Efficient Fine-Tuning (PEFT) method and deploy the fine-tuned model on AWS Inferentia2. We use the AWS Neuron software development kit (SDK) to access the AWS Inferentia2 device and benefit from its high performance. We then use a large model inference container powered by Deep Java Library (DJLServing) as our model serving solution.
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MiaRec
DECEMBER 13, 2023
While almost all insurance companies have adopted some form of "traditional" AI and have felt somewhat let down by the lack of transformative change that was promised in the past, there is no doubt that Generative AI has kicked off a tidal shift across the industry that will far surpass previous expectations.
AWS Machine Learning
DECEMBER 13, 2023
Machine learning (ML) models do not operate in isolation. To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. ML operations, known as MLOps, focus on streamlining, automating, and monitoring ML models throughout their lifecycle.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
DECEMBER 13, 2023
Technology continues to evolve at an unprecedented pace and predictions about coming trends are always a topic of debate – what’s real, what’s hype.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Bill Quiseng
DECEMBER 13, 2023
In anticipation of celebrating the holidays with my family and friends, I will not be publishing my posts until after the New Year. So, for now, as you move onward and upward in the New Year, I wish all of you, your family, and your friends GREAT health, happiness, success, and prosperity. May your Holiday Celebration and New Year be GREAT out there!
Cisco - Contact Center
DECEMBER 13, 2023
For State, Local, and Education (both Higher Ed and K-12) (SLED) entities the Security Operations Center (SOC) is a required tool in the toolbox and a necessity for Cyber Insurance.
Outsource Consultants
DECEMBER 13, 2023
The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Here are a few of the region’s biggest draws for US companies. A Stone’s Throw from the US Even though Caribbean vacations seem like a world away when booking your flight, the region is pretty close to the United States in business term
Cisco - Contact Center
DECEMBER 13, 2023
This post was authored by Mary Fernandez, Cisco global lead for disability and neuro-inclusion.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Win the Customer
DECEMBER 13, 2023
In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Today we discuss the winners and losers from the recent advancements in the capabilities of Artificial Intelligence as it continues to dramatically alter the customer experience approach of many or
Interaction Metrics
DECEMBER 13, 2023
Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. It’s more fundamental than that — it’s simply right. ” DEI programs may be right, but it’s no secret that they are controversial in the workforce. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish.
Cisco - Contact Center
DECEMBER 13, 2023
As we wrap up 2023, it is a great time to reflect on the current state of technology in state and local governments and look ahead to the priorities for the coming year.
Hodusoft
DECEMBER 13, 2023
Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation. Let’s take the example of one of the most widely used tech tools in our day-to-day lives—the telephony system.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
TCN
DECEMBER 13, 2023
Holiday seasoned shoppers The holiday season snuck up on us all very quickly this year, The post What to Expect for the Holiday Season in 2023 appeared first on TCN.
Cisco - Contact Center
DECEMBER 13, 2023
If there is a single precinct in Australia that embodies what’s possible with digital innovation, it’s the Tonsley Innovation District in Adelaide.
Zappix
DECEMBER 13, 2023
In the ever-evolving landscape of customer service, a significant shift has occurred in recent years – a transformation that has fundamentally changed how customers seek support. The traditional approach of starting a customer service journey with a call center agent gradually overshadows the growing preference for self-service options. The post The Rise of Self-Service: Redefining Customer Service Journeys appeared first on Zappix.
Cisco - Contact Center
DECEMBER 13, 2023
Riccardo Nobili’s passion for cybersecurity career training is palpable.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Balto
DECEMBER 13, 2023
Around 90% of contact centers are using AI tools today, compared to 59% last year. While early adopters were excited by this shiny new technology, AI is now table stakes, and the focus has shifted to ROI: how can your tools work harder for you? BaltoGPT runs on generative AI trained on your contact center’s unique context, which makes it the best tool to answer your most pressing questions.
VirtualPBX
DECEMBER 13, 2023
In the ever-evolving landscape of business communication, VirtualPBX continues to lead the way with innovative solutions that empower telephony administrators with more control of their phone systems. The latest present under the tree is the introduction of Add-Ons , a feature that offers unparalleled ease and convenience for VoIP administrators. VirtualPBX users can now enable powerful VoIP features with one click right from the Dashboard.
Calltools
DECEMBER 13, 2023
The FCC recently announced that it’s cracking down on consent farms. Those companies use misleading information to gather data for lead lists, such as promising a jobseeker an interview when no position exists. Purchasing these lists could land your contact center in trouble, so you should know what you can and can’t do when generating leads. Adopting ethical lead generation strategies can improve your funnel conversion and customer interactions.
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. Failing in this aspect can jeopardize a company’s reputation. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
ChaseData
DECEMBER 13, 2023
Trending news and helpful information from the DialedIn Call Center Software team.
CSM Magazine
DECEMBER 13, 2023
Customer service, often seen as the heart of a business, is the assistance and advice provided by a company to those people who buy or use its products or services. It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned. The significance of efficient customer service strategies cannot be overstated.
ChaseData
DECEMBER 13, 2023
Trending news and helpful information from the DialedIn Call Center Software team.
SmartKarrot
DECEMBER 13, 2023
In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. In this blog post, we’ll explore the pivotal role of customer success in building robust customer relationships and propelling your business towards new heights.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
ChaseData
DECEMBER 13, 2023
Trending news and helpful information from the DialedIn Call Center Software team.
SmartKarrot
DECEMBER 13, 2023
In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. In this blog post, we’ll explore the pivotal role of customer success in building robust customer relationships and propelling your business towards new heights.
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