kommunicate
DECEMBER 13, 2023
One of the hallmarks of great customer experience (CX) is excellent customer service. Imagine buying a car, and then having to run from pillar to post to fix a minor issue such as a sticky steering wheel. It leaves a bad impression in the mind of the consumer, who, in turn, will turn into a [.] The post 13 ways chatbots are improving customer service appeared first on Kommunicate Blog.
AWS Machine Learning
DECEMBER 13, 2023
In this post, we showcase fine-tuning a Llama 2 model using a Parameter-Efficient Fine-Tuning (PEFT) method and deploy the fine-tuned model on AWS Inferentia2. We use the AWS Neuron software development kit (SDK) to access the AWS Inferentia2 device and benefit from its high performance. We then use a large model inference container powered by Deep Java Library (DJLServing) as our model serving solution.
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MiaRec
DECEMBER 13, 2023
While almost all insurance companies have adopted some form of "traditional" AI and have felt somewhat let down by the lack of transformative change that was promised in the past, there is no doubt that Generative AI has kicked off a tidal shift across the industry that will far surpass previous expectations.
AWS Machine Learning
DECEMBER 13, 2023
Meeting notes are a crucial part of collaboration, yet they often fall through the cracks. Between leading discussions, listening closely, and typing notes, it’s easy for key information to slip away unrecorded. Even when notes are captured, they can be disorganized or illegible, rendering them useless. In this post, we explore how to use Amazon Transcribe and Amazon Bedrock to automatically generate clean, concise summaries of video or audio recordings.
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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.
Cisco - Contact Center
DECEMBER 13, 2023
Technology continues to evolve at an unprecedented pace and predictions about coming trends are always a topic of debate – what’s real, what’s hype.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Bill Quiseng
DECEMBER 13, 2023
In anticipation of celebrating the holidays with my family and friends, I will not be publishing my posts until after the New Year. So, for now, as you move onward and upward in the New Year, I wish all of you, your family, and your friends GREAT health, happiness, success, and prosperity. May your Holiday Celebration and New Year be GREAT out there!
Cisco - Contact Center
DECEMBER 13, 2023
This post was authored by Mary Fernandez, Cisco global lead for disability and neuro-inclusion.
Win the Customer
DECEMBER 13, 2023
In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Today we discuss the winners and losers from the recent advancements in the capabilities of Artificial Intelligence as it continues to dramatically alter the customer experience approach of many or
Outsource Consultants
DECEMBER 13, 2023
The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Here are a few of the region’s biggest draws for US companies. A Stone’s Throw from the US Even though Caribbean vacations seem like a world away when booking your flight, the region is pretty close to the United States in business term
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Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.
Hodusoft
DECEMBER 13, 2023
Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation. Let’s take the example of one of the most widely used tech tools in our day-to-day lives—the telephony system.
Cisco - Contact Center
DECEMBER 13, 2023
Riccardo Nobili’s passion for cybersecurity career training is palpable.
Interaction Metrics
DECEMBER 13, 2023
Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. It’s more fundamental than that — it’s simply right. ” DEI programs may be right, but it’s no secret that they are controversial in the workforce. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish.
Cisco - Contact Center
DECEMBER 13, 2023
For State, Local, and Education (both Higher Ed and K-12) (SLED) entities the Security Operations Center (SOC) is a required tool in the toolbox and a necessity for Cyber Insurance.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
TCN
DECEMBER 13, 2023
Holiday seasoned shoppers The holiday season snuck up on us all very quickly this year, The post What to Expect for the Holiday Season in 2023 appeared first on TCN.
Cisco - Contact Center
DECEMBER 13, 2023
As we wrap up 2023, it is a great time to reflect on the current state of technology in state and local governments and look ahead to the priorities for the coming year.
ChaseData
DECEMBER 13, 2023
Trending news and helpful information from the DialedIn Call Center Software team.
Cisco - Contact Center
DECEMBER 13, 2023
If there is a single precinct in Australia that embodies what’s possible with digital innovation, it’s the Tonsley Innovation District in Adelaide.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
ChaseData
DECEMBER 13, 2023
Trending news and helpful information from the DialedIn Call Center Software team.
Zappix
DECEMBER 13, 2023
In the ever-evolving landscape of customer service, a significant shift has occurred in recent years – a transformation that has fundamentally changed how customers seek support. The traditional approach of starting a customer service journey with a call center agent gradually overshadows the growing preference for self-service options. The post The Rise of Self-Service: Redefining Customer Service Journeys appeared first on Zappix.
Balto
DECEMBER 13, 2023
Around 90% of contact centers are using AI tools today, compared to 59% last year. While early adopters were excited by this shiny new technology, AI is now table stakes, and the focus has shifted to ROI: how can your tools work harder for you? BaltoGPT runs on generative AI trained on your contact center’s unique context, which makes it the best tool to answer your most pressing questions.
VirtualPBX
DECEMBER 13, 2023
In the ever-evolving landscape of business communication, VirtualPBX continues to lead the way with innovative solutions that empower telephony administrators with more control of their phone systems. The latest present under the tree is the introduction of Add-Ons , a feature that offers unparalleled ease and convenience for VoIP administrators. VirtualPBX users can now enable powerful VoIP features with one click right from the Dashboard.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
Calltools
DECEMBER 13, 2023
The FCC recently announced that it’s cracking down on consent farms. Those companies use misleading information to gather data for lead lists, such as promising a jobseeker an interview when no position exists. Purchasing these lists could land your contact center in trouble, so you should know what you can and can’t do when generating leads. Adopting ethical lead generation strategies can improve your funnel conversion and customer interactions.
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. Failing in this aspect can jeopardize a company’s reputation. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
ChaseData
DECEMBER 13, 2023
Trending news and helpful information from the DialedIn Call Center Software team.
CSM Magazine
DECEMBER 13, 2023
Customer service, often seen as the heart of a business, is the assistance and advice provided by a company to those people who buy or use its products or services. It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned. The significance of efficient customer service strategies cannot be overstated.
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
SmartKarrot
DECEMBER 13, 2023
In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. In this blog post, we’ll explore the pivotal role of customer success in building robust customer relationships and propelling your business towards new heights.
SmartKarrot
DECEMBER 13, 2023
In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. In this blog post, we’ll explore the pivotal role of customer success in building robust customer relationships and propelling your business towards new heights.
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