Fri.Apr 04, 2025

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Evaluate models or RAG systems using Amazon Bedrock Evaluations – Now generally available

AWS Machine Learning

Organizations deploying generative AI applications need robust ways to evaluate their performance and reliability. When we launched LLM-as-a-judge (LLMaJ) and Retrieval Augmented Generation (RAG) evaluation capabilities in public preview at AWS re:Invent 2024 , customers used them to assess their foundation models (FMs) and generative AI applications, but asked for more flexibility beyond Amazon Bedrock models and knowledge bases.

Metrics 112
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What Are Call Center Services? A Beginner’s Guide to Understanding the Basics

TeleDirect

What Are Call Center Services? A Beginners Guide to Understanding the Basics In todays business landscape, call center services are a key differentiator in delivering outstanding customer service and operational efficiency. Whether you’re a startup, a mid-sized business, or a large enterprise, maintaining excellent customer communication is critical to long-term success.

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How Lumi streamlines loan approvals with Amazon SageMaker AI

AWS Machine Learning

This post is co-written with Paul Pagnan from Lumi. Lumi is a leading Australian fintech lender empowering small businesses with fast, flexible, and transparent funding solutions. They use real-time data and machine learning (ML) to offer customized loans that fuel sustainable growth and solve the challenges of accessing capital. Their goal is to provide fast turnaround times hours instead of daysto set them apart from traditional lenders.

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How Mid-Sized Companies Outsmart Giants: Learning from Tech and CPG Success Stories

C3Centricity

We often assume that industry giants, with their massive budgets and extensive resources, hold all the cards. However, some of the most remarkable success stories of the past decade prove that mid-sized companies can outsmart these giants. Having spent years in global leadership roles at Fortune 500 companies, I’ve witnessed firsthand how mid-sized companies can successfully challenge and even overtake industry leaders.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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Prompting for the best price-performance

AWS Machine Learning

In the drive to remain competitive, businesses today are turning to AI to help them minimize cost and maximize efficiency. Its incumbent on them to find the most suitable AI modelthe one that will help them achieve more while spending less. For many businesses, the migration from OpenAIs model family to Amazon Nova represents not only a shift in model but a strategic move toward scalability, efficiency, and broader multimodal capabilities.

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How to make the biggest impact with AI video in customer success

ChurnZero

What does the new partnership between ChurnZero and Synthesia mean for customer teams? Announced this March, our integration with the leading AI video platform for business stands to revolutionize the way you engage and educate your customerscreating and personalizing AI video messages effortlessly, then delivering them with precision. How can you make the most of this new form of media, and how are customer teams already using it?

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Enhancing Patient Experience with After-Hours Medical Support

TeleDirect

Enhancing Patient Experience with After-Hours Medical Support Enhancing Patient Experience with After-Hours Medical Support is a critical focus for todays healthcare providers. With rising patient expectations, increased competition, and a growing emphasis on convenience, offering care beyond standard office hours has become a strategic advantage. For medical practices looking to differentiate themselves, after-hours support can significantly enhance patient satisfaction, improve clinical outcom

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The Best Payment Methods at Golden Crown Casino – How to Choose the Right One

CSM Magazine

When engaging with Golden Crown casino online , selecting the optimal payment method is crucial for ensuring a seamless gaming experience. With various options available, including credit cards, e-wallets, and cryptocurrencies, players must consider factors such as transaction speed, fees, and security. Credit cards offer quick deposits and familiarity, while e-wallets like Skrill and Neteller provide enhanced privacy and faster withdrawals.

Banking 52
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Fine-tune large language models with reinforcement learning from human or AI feedback

AWS Machine Learning

Large language models (LLMs) can be used to perform natural language processing (NLP) tasks ranging from simple dialogues and information retrieval tasks, to more complex reasoning tasks such as summarization and decision-making. Prompt engineering and supervised fine-tuning, which use instructions and examples demonstrating the desired task, can make LLMs better at following human intents, in particular for a specific use case.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Effective Strategies for Roulette at Jokaroom – Practical Tips

CSM Magazine

Roulette can be a captivating game that combines luck with strategic decision-making, especially at Jokaviproom. To enhance your chances of winning, consider employing the Martingale strategy, which involves doubling your bet after each loss, ensuring you regain all previous losses with a single win. Additionally, focus on outside bets, like red or black, to maintain a balanced approach with higher chances of winning, albeit with lower payouts.

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