kommunicate

DECEMBER 22, 2023

Last Updated on December 22, 2023 Since the launch of ChatGPT last year, Generative AI has heralded the dawn of a new era. Some were skeptical that Generative AI would take their jobs, and, in some cases, it proved them right. But we here at Kommunicate are hopeful optimists. We know that Generative AI is [.] The post Top Generative AI Practical Applications For Business in 2024 appeared first on Kommunicate Blog.

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Beyond Philosophy

DECEMBER 22, 2023

This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead , Global Customer Service Experience Director of Alvarez & Marsal ( alexmead@sky.com ), to discuss this crucial topic and its implications for experiences. Mead envisions that AI will significantly reduce customer effort in their experiences.

Consulting 221

Consulting Consulting Education Customer effort 221

AWS Machine Learning

DECEMBER 22, 2023

Generative AI agents are capable of producing human-like responses and engaging in natural language conversations by orchestrating a chain of calls to foundation models (FMs) and other augmenting tools based on user input. Instead of only fulfilling predefined intents through a static decision tree, agents are autonomous within the context of their suite of available tools.

Scripts 125

Scripts Chatbots Accountability Multi-channel support 125

Cisco - Contact Center

DECEMBER 22, 2023

2023 has been an incredible year for Cisco Security and I am thrilled at the opportunity ahead with our partners to carry this momentum into 2024.

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

AWS Machine Learning

DECEMBER 22, 2023

Large language model (LLM) training has surged in popularity over the last year with the release of several popular models such as Llama 2, Falcon, and Mistral. Customers are now pre-training and fine-tuning LLMs ranging from 1 billion to over 175 billion parameters to optimize model performance for applications across industries, from healthcare to finance and marketing.

Scripts 125

Scripts APIs Engineering Finance 125

AWS Machine Learning

DECEMBER 22, 2023

This blog is co-written with Josh Reini, Shayak Sen and Anupam Datta from TruEra Amazon SageMaker JumpStart provides a variety of pretrained foundation models such as Llama-2 and Mistal 7B that can be quickly deployed to an endpoint. These foundation models perform well with generative tasks, from crafting text and summaries, answering questions, to producing images and videos.

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Feedback Engineering Metrics APIs 121

OctopusTech

DECEMBER 22, 2023

User engagement is a critical component that determines the success of any product or service in the ever-evolving landscape of digital platforms. With the popularity of user-centric design growing, companies are realizing how crucial it is to prioritize their audience to increase engagement. This method puts end users at the center of the design process, guaranteeing that products meet customer expectations.

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Customer centricity Engineering Accountability Feedback 62

Certified Languages International

DECEMBER 22, 2023

The use of remote interpreting services has rapidly grown over the past decade. Often facilitated by video and audio technologies, remote interpretation allows interpreters to provide language services from any location rather than having to physically travel to assignments. This remote model provides advantages around cost, convenience, talent access, and more.

Best practices 52

Best practices Healthcare Banking Finance 52

kommunicate

DECEMBER 22, 2023

Last Updated on January 2, 2024 Since the launch of ChatGPT last year, Generative AI has heralded the dawn of a new era. Some were skeptical that Generative AI would take their jobs, and, in some cases, it proved them right. But we here at Kommunicate are hopeful optimists. We know that Generative AI is [.] The post Top Generative AI Practical Applications For Business in 2024 appeared first on Kommunicate Blog.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

Certified Languages International

DECEMBER 22, 2023

Quality medical interpretation is crucial for overcoming language discordance and delivering equitable, effective healthcare. Medical interpreter companies like Certified Languages International provide these essential services to help ensure accuracy and confidentiality in medical interpretation. With the growing diversity of patient populations in healthcare, it’s essential for facilities to provide medical interpreter services.

Healthcare 52

Healthcare Quality management Personalization Management 52

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. Companies have traditionally relied on a mix of print and digital advertising, but now there’s a new approach that’s capturing consumers’ attention more effectively: out-of-home (OOH) advertising.

Marketing 52

Marketing Advertising Gamification Transportation 52

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. An estimated 67 million Americans speak a language other than English at home, and this population is expected to rise over the next few decades. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

CSM Magazine

DECEMBER 22, 2023

You walk into a car dealership. What grabs your attention first? The shiny new models on display? The friendly greetings from the sales staff? Sure, those things help. But there’s something even more basic that makes an impression: how clean the place is. When dealerships battle for sales, first glimpses matter. So professional cleaning service Naperville has become their stealth tactic to wow customers fast.

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Sales Morale Best practices Marketing 52

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Certified Languages International

DECEMBER 22, 2023

Although communication barriers have always existed, the modern, interconnected technological landscape has made it easier for us to connect. When two people who do not speak the same language are trying to connect, interpreters and translation tools help facilitate understanding between the parties by converting spoken and written messages accurately from one language to another.

Finance 52

Finance Healthcare Education Personalization 52

CSM Magazine

DECEMBER 22, 2023

Advancement of Technology This year marked a breakthrough for the numerous technological trends that are guaranteed to be helpful to society. Businesses thrived and many opportunities opened and eventually skyrocketing the economy. We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Education Engineering Healthcare 52

Certified Languages International

DECEMBER 22, 2023

Finding high-quality, accurate interpretation and translation services is crucial for companies doing business across languages and cultures. Whether your business needs remote interpreting services to communicate with clients or you need document translation for your legal firm, the importance of professional, qualified interpretation providers cannot be overstated.

Healthcare 52

Healthcare Banking Call Center Personalization 52

Cisco - Contact Center

DECEMBER 22, 2023

Reflections from COP28 and looking ahead to next year.

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Customer Experience

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. While many appointments are planned, sometimes you may need on-demand interpretation to serve your customers. Let’s explore the importance of connecting with an interpretation and translation service provider and how you can access these services from Certified Languages International.

Revenue potential 52

Revenue potential Best practices Marketing Customer Service 52

AWS Machine Learning

DECEMBER 22, 2023

Today, we are excited to announce that the Mixtral-8x7B large language model (LLM), developed by Mistral AI, is available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. The Mixtral-8x7B LLM is a pre-trained sparse mixture of expert model, based on a 7-billion parameter backbone with eight experts per feed-forward layer.

Benchmark 133

Benchmark Engineering Best practices Accountability 133

Certified Languages International

DECEMBER 22, 2023

As demographics in the U.S. continue to diversify, banks and financial institutions face a growing need for professional interpretation services to serve multilingual customers better. By partnering with qualified banking interpreters, financial organizations can reduce compliance issues, improve customer experiences, and tap into new multicultural markets.

Banking 40

Banking Wait times Best practices Call Center 40

Certified Languages International

DECEMBER 22, 2023

The use of remote interpreting services has rapidly grown over the past decade. Often facilitated by video and audio technologies, remote interpretation allows interpreters to provide language services from any location rather than having to physically travel to assignments. This remote model provides advantages around cost, convenience, talent access, and more.

Best practices 40

Best practices Healthcare Banking Finance 40

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Certified Languages International

DECEMBER 22, 2023

The modern world gives us many opportunities for better communication with people who speak a language other than English, like translating apps or professional interpreting services. Remote interpreting services are a great way to streamline conversations between teams and customers, but it’s important to partner with a professional interpreting provider to ensure accuracy and compliance.

Best practices 40

Best practices Healthcare Banking Technology 40

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. An estimated 67 million Americans speak a language other than English at home, and this population is expected to rise over the next few decades. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Certified Languages International

DECEMBER 22, 2023

Although communication barriers have always existed, the modern, interconnected technological landscape has made it easier for us to connect. When two people who do not speak the same language are trying to connect, interpreters and translation tools help facilitate understanding between the parties by converting spoken and written messages accurately from one language to another.

Finance 40

Finance Healthcare Education Personalization 40

Certified Languages International

DECEMBER 22, 2023

In an increasingly globalized world, financial institutions must be able to communicate effectively across languages and cultures. Offering multilingual services is becoming essential for banks, lenders, advisors, and other financial organizations seeking to broaden their customer base. Yet many don’t have adequate financial translation solutions and rely on unqualified family members to interpret.

Banking 40

Banking Accountability Marketing Surveys 40

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Certified Languages International

DECEMBER 22, 2023

Finding high-quality, accurate interpretation and translation services is crucial for companies doing business across languages and cultures. Whether your business needs remote interpreting services to communicate with clients or you need document translation for your legal firm, the importance of professional, qualified interpretation providers cannot be overstated.

Healthcare 40

Healthcare Banking Call Center Personalization 40

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. While many appointments are planned, sometimes you may need on-demand interpretation to serve your customers. Let’s explore the importance of connecting with an interpretation and translation service provider and how you can access these services from Certified Languages International.

Revenue potential 40

Revenue potential Best practices Marketing Customer Service 40

Certified Languages International

DECEMBER 22, 2023

Quality medical interpretation is crucial for overcoming language discordance and delivering equitable, effective healthcare. Medical interpreter companies like Certified Languages International provide these essential services to help ensure accuracy and confidentiality in medical interpretation. With the growing diversity of patient populations in healthcare, it’s essential for facilities to provide medical interpreter services.

Healthcare 40

Healthcare Quality management Personalization Management 40