CCNG
JULY 10, 2024
Introduction Contact Centers are transforming rapidly to meet the demands of a digital age. Navigating through technological advancements and shifting customer expectations, staying updated with the latest trends is no longer a luxury—it’s a necessity. The past year alone has witnessed remarkable changes, from the rise of generative AI to innovative tools empowering both agents and supervisors.
AWS Machine Learning
JULY 10, 2024
Knowledge Bases for Amazon Bedrock is a fully managed service that helps you implement the entire Retrieval Augmented Generation (RAG) workflow from ingestion to retrieval and prompt augmentation without having to build custom integrations to data sources and manage data flows, pushing the boundaries for what you can do in your RAG workflows. However, it’s important to note that in RAG-based applications, when dealing with large or complex input text documents, such as PDFs or.txt files, queryin
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TechSee
JULY 10, 2024
The initial promise of artificial intelligence was intriguing: machines capable of augmenting human tasks, enhancing productivity, and optimizing operations. As we stand on the cusp of a new era, the real breakthrough for AI lies not in merely augmenting our existing staff but in fully automated AI agents. AI agents will free valuable resources from mundane tasks.
AWS Machine Learning
JULY 10, 2024
Responsible AI is a longstanding commitment at Amazon. From the outset, we have prioritized responsible AI innovation by embedding safety, fairness, robustness, security, and privacy into our development processes and educating our employees. We strive to make our customers’ lives better while also establishing and implementing the necessary safeguards to help protect them.
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ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Bill Quiseng
JULY 10, 2024
QUI TAKEAWAY: Customers pay for their experience, not your product or service. The customer’s best value in their experience is one that is “just perfect.” Practice does not make perfect. Perfect practice makes perfect … for your customers. Don’t be just good. Be GREAT out there!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JULY 10, 2024
Stay ahead of sophisticated cybersecurity threats with the trifecta effect of integrating XDR, SIEM, and SOAR. Learn how integrating these technologies can enhance your organization's security.
AWS Machine Learning
JULY 10, 2024
Frontier large language models (LLMs) like Anthropic Claude on Amazon Bedrock are trained on vast amounts of data, allowing Anthropic Claude to understand and generate human-like text. Fine-tuning Anthropic Claude 3 Haiku on proprietary datasets can provide optimal performance on specific domains or tasks. The fine-tuning as a deep level of customization represents a key differentiating factor by using your own unique data.
Tethr
JULY 10, 2024
Discover how to enhance the customer experience by using data from every customer interaction channel for actionable insights and better service.
Cisco - Contact Center
JULY 10, 2024
The refreshed Support Track content for FY24 is designed to provide Cisco partners with a structured, comprehensive learning path that addresses both foundational and advanced support needs.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
SmartAction
JULY 10, 2024
ST. LOUIS, MO, July 10, 2024 Capacity , an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels.
Acquire BPO
JULY 10, 2024
Quezon City, PH – Mayor Joy Belmonte Leads Acquire BPO’s Participation in Commitment Ceremony Acquire BPO proudly joined Quezon City’s Commitment Ceremony, spearheaded by Honorable Mayor Joy Belmonte, to celebrate unity and love within the LGBTQIA+ community. The event, attended by 210 couples in a wedding-like setting, received strong support from local councilors and LGBTQIA+ advocates.
24-7 InTouch
JULY 10, 2024
MESA, ARIZONA – JULY 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, announced today it is hiring over 600 customer service positions, including team leaders and operations managers, for its Mesa, Arizona campus. The Company, which partners with some of the world’s largest and most recognizable brands, is creating new jobs for Mesa and the surrounding area over the next few weeks to support its growing client port
Acquire BPO
JULY 10, 2024
Quezon City, PH – Mayor Joy Belmonte Leads Acquire BPO’s Participation in Commitment Ceremony Acquire BPO proudly joined Quezon City’s Commitment Ceremony, spearheaded by Honorable Mayor Joy Belmonte, to celebrate unity and love within the LGBTQIA+ community. The event, attended by 210 couples in a wedding-like setting, received strong support from local councilors and LGBTQIA+ advocates.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
Working Solutions
JULY 10, 2024
In today’s rapidly evolving business landscape, contact centers have shifted from being mere cost centers to becoming strategic assets vital for delivering exceptional customer experiences. The transition from traditional call centers to technology-driven contact centers has been marked by significant advancements in AI, automation, and analytics.
TCN
JULY 10, 2024
The short answer is yes. Contact center software will aid in scaling operations within your company. However, the right contact center software that empowers you to deliver exceptional customer experiences while seamlessly scaling to meet your growing needs will make or break your business’s future success. That’s where TCN, a contact center software platform with […] The post Does Contact Center Software Allow My Business to Scale Operations?
Calltools
JULY 10, 2024
Modern contact centers can play critical roles in making customers feel valued. They can also do a lot of harm and push customers away from your brand. That’s why successful contact centers need to focus on customer satisfaction scores (CSAT). If your contact center makes people feel appreciated, you’ve won them over as returning customers.
AWS Machine Learning
JULY 10, 2024
Imagine this—all employees relying on generative artificial intelligence (AI) to get their work done faster, every task becoming less mundane and more innovative, and every application providing a more useful, personal, and engaging experience. To realize this future, organizations need more than a single, powerful large language model (LLM) or chat assistant.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
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