CCNG
JULY 10, 2024
Introduction Contact Centers are transforming rapidly to meet the demands of a digital age. Navigating through technological advancements and shifting customer expectations, staying updated with the latest trends is no longer a luxury—it’s a necessity. The past year alone has witnessed remarkable changes, from the rise of generative AI to innovative tools empowering both agents and supervisors.
TechSee
JULY 10, 2024
The initial promise of artificial intelligence was intriguing: machines capable of augmenting human tasks, enhancing productivity, and optimizing operations. As we stand on the cusp of a new era, the real breakthrough for AI lies not in merely augmenting our existing staff but in fully automated AI agents. AI agents will free valuable resources from mundane tasks.
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AWS Machine Learning
JULY 10, 2024
Frontier large language models (LLMs) like Anthropic Claude on Amazon Bedrock are trained on vast amounts of data, allowing Anthropic Claude to understand and generate human-like text. Fine-tuning Anthropic Claude 3 Haiku on proprietary datasets can provide optimal performance on specific domains or tasks. The fine-tuning as a deep level of customization represents a key differentiating factor by using your own unique data.
Bill Quiseng
JULY 10, 2024
QUI TAKEAWAY: Customers pay for their experience, not your product or service. The customer’s best value in their experience is one that is “just perfect.” Practice does not make perfect. Perfect practice makes perfect … for your customers. Don’t be just good. Be GREAT out there!
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
JULY 10, 2024
Knowledge Bases for Amazon Bedrock is a fully managed service that helps you implement the entire Retrieval Augmented Generation (RAG) workflow from ingestion to retrieval and prompt augmentation without having to build custom integrations to data sources and manage data flows, pushing the boundaries for what you can do in your RAG workflows. However, it’s important to note that in RAG-based applications, when dealing with large or complex input text documents, such as PDFs or.txt files, queryin
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JULY 10, 2024
Responsible AI is a longstanding commitment at Amazon. From the outset, we have prioritized responsible AI innovation by embedding safety, fairness, robustness, security, and privacy into our development processes and educating our employees. We strive to make our customers’ lives better while also establishing and implementing the necessary safeguards to help protect them.
Cisco - Contact Center
JULY 10, 2024
The refreshed Support Track content for FY24 is designed to provide Cisco partners with a structured, comprehensive learning path that addresses both foundational and advanced support needs.
AWS Machine Learning
JULY 10, 2024
Today, we’re excited to introduce two powerful new features for Amazon Bedrock: Prompt Management and Prompt Flows, in public preview. These features are designed to accelerate the development, testing, and deployment of generative artificial intelligence (AI) applications, enabling developers and business users to create more efficient and effective solutions that are easier to maintain.
Tethr
JULY 10, 2024
Discover how to enhance the customer experience by using data from every customer interaction channel for actionable insights and better service.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SmartAction
JULY 10, 2024
ST. LOUIS, MO, July 10, 2024 Capacity , an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels.
Acquire BPO
JULY 10, 2024
Quezon City, PH – Mayor Joy Belmonte Leads Acquire BPO’s Participation in Commitment Ceremony Acquire BPO proudly joined Quezon City’s Commitment Ceremony, spearheaded by Honorable Mayor Joy Belmonte, to celebrate unity and love within the LGBTQIA+ community. The event, attended by 210 couples in a wedding-like setting, received strong support from local councilors and LGBTQIA+ advocates.
24-7 InTouch
JULY 10, 2024
MESA, ARIZONA – JULY 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, announced today it is hiring over 600 customer service positions, including team leaders and operations managers, for its Mesa, Arizona campus. The Company, which partners with some of the world’s largest and most recognizable brands, is creating new jobs for Mesa and the surrounding area over the next few weeks to support its growing client port
Acquire BPO
JULY 10, 2024
Quezon City, PH – Mayor Joy Belmonte Leads Acquire BPO’s Participation in Commitment Ceremony Acquire BPO proudly joined Quezon City’s Commitment Ceremony, spearheaded by Honorable Mayor Joy Belmonte, to celebrate unity and love within the LGBTQIA+ community. The event, attended by 210 couples in a wedding-like setting, received strong support from local councilors and LGBTQIA+ advocates.
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
Working Solutions
JULY 10, 2024
In today’s rapidly evolving business landscape, contact centers have shifted from being mere cost centers to becoming strategic assets vital for delivering exceptional customer experiences. The transition from traditional call centers to technology-driven contact centers has been marked by significant advancements in AI, automation, and analytics.
TCN
JULY 10, 2024
The short answer is yes. Contact center software will aid in scaling operations within your company. However, the right contact center software that empowers you to deliver exceptional customer experiences while seamlessly scaling to meet your growing needs will make or break your business’s future success. That’s where TCN, a contact center software platform with […] The post Does Contact Center Software Allow My Business to Scale Operations?
Calltools
JULY 10, 2024
Modern contact centers can play critical roles in making customers feel valued. They can also do a lot of harm and push customers away from your brand. That’s why successful contact centers need to focus on customer satisfaction scores (CSAT). If your contact center makes people feel appreciated, you’ve won them over as returning customers.
AWS Machine Learning
JULY 10, 2024
Imagine this—all employees relying on generative artificial intelligence (AI) to get their work done faster, every task becoming less mundane and more innovative, and every application providing a more useful, personal, and engaging experience. To realize this future, organizations need more than a single, powerful large language model (LLM) or chat assistant.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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