Thu.Apr 04, 2024

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Customer Success + Sales = Revenue Retention: Insights from Totango Leaders

Totango

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

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Cracking the Ghosting Code: Discover the Reasons ways and how to Overcome it

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been ghosted. I find this strange since I am married and have been for decades. However, ghosting happens in other arenas, too. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return.

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Build a news recommender application with Amazon Personalize

AWS Machine Learning

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. Delivering personalized news and experiences to readers can help solve this problem, and create more engaging experiences.

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Navigating the Multicloud Journey with Cisco’s New Certifications [Infographic]

Cisco - Contact Center

It’s time to expand your multicloud expertise. According to the Cisco 2022 Global Hybrid Cloud Trends Report , 93 percent of organizations already operate in multicloud environments.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Nielsen Sports sees 75% cost reduction in video analysis with Amazon SageMaker multi-model endpoints

AWS Machine Learning

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future.

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Outsource Consultants Celebrates Third Consecutive Year on Financial Times Ranking of Americas’ Fastest-Growing Companies

Outsource Consultants

Saint Louis Park, MN, April 04, 2024 – Outsource Consultants is thrilled to announce their inclusion on the prestigious Financial Times ranking of The Americas’ Fastest-Growing Companies for a third time in a row. Compiled in partnership with Statista, this ranking recognizes companies across North, Central, and South America that have achieved the most impressive compound annual growth rate (CAGR) in revenue from 2019 to 2022. “We are tremendously honored to be named once again amon

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Please vote for the 2024 Industry Champion Awards from ContactCenterWorld.com

Bill Quiseng

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote. Therefore, please support me by voting for me at this link [link] as soon as possible.

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Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses

Hodusoft

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. According to a report , one in three customers leave a brand they love after just one negative experience, while 92% abandon a company after two or three negative interactions.

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Exploring Customer Affiliate Marketing: Maximizing Returns in the Best Affiliate Programs

CSM Magazine

Affiliate marketing has emerged as a cornerstone of modern digital commerce, offering businesses a cost-effective and performance-driven approach to customer acquisition and revenue generation. Central to the success of any affiliate marketing initiative are the best affiliate programs, which provide a platform for brands to collaborate with affiliates and harness their marketing prowess to drive sales and brand awareness.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Meet the new Cisco Catalyst 1200 and 1300 Series Switches for SMBs

Cisco - Contact Center

In today’s hyperconnected world where seamless customer experience is the key to success, your network can often become the differentiator that helps you succeed.

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Accessibility First is the New Mobile First

Help Scout

There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.

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Empowering Partner Success: How 3 Black Female CEOs lead the charge with AACPC

Cisco - Contact Center

The Empowering Partner Success blog series highlights the African American Cisco Partner Community (AACPC), supporting channel partners, and individuals positively impacting partner diversity and the… Read more on Cisco Blogs

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Exploring the Development of Customer Service in Casinos: From Virtual Help to In-Person Conversations

CSM Magazine

The combination of hospitality, amusement, and betting experiences that characterize client service in casinos is top tier. This sector has experienced an amazing transformation over time, driven by shifting consumer demands and technology advancements. Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Transforming Connectivity: Inside Bush Brothers & Company’s Network Infrastructure Overhaul

Cisco - Contact Center

Navigating the complexities of large-scale technology investments can often be met with skepticism from key stakeholders.