Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 94

Sales Upselling Accountability SaaS 94

Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been ghosted. I find this strange since I am married and have been for decades. However, ghosting happens in other arenas, too. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return.

Personalization 150

Personalization Sales Feedback Technology 150

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. Delivering personalized news and experiences to readers can help solve this problem, and create more engaging experiences.

Personalization 100

Personalization APIs Engineering Metrics 100

Cisco - Contact Center

APRIL 4, 2024

It’s time to expand your multicloud expertise. According to the Cisco 2022 Global Hybrid Cloud Trends Report , 93 percent of organizations already operate in multicloud environments.

89

89

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future.

Engineering 96

Engineering Advertising Enterprise Analytics 96

Outsource Consultants

APRIL 4, 2024

Saint Louis Park, MN, April 04, 2024 – Outsource Consultants is thrilled to announce their inclusion on the prestigious Financial Times ranking of The Americas’ Fastest-Growing Companies for a third time in a row. Compiled in partnership with Statista, this ranking recognizes companies across North, Central, and South America that have achieved the most impressive compound annual growth rate (CAGR) in revenue from 2019 to 2022. “We are tremendously honored to be named once again amon

Consulting 67

Consulting Consulting outsourcing Call Center 67

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote. Therefore, please support me by voting for me at this link [link] as soon as possible.

Best practices 60

Best practices Contact Center Feedback Customer Service 60

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. According to a report , one in three customers leave a brand they love after just one negative experience, while 92% abandon a company after two or three negative interactions.

Contact center software 52

Contact center software Analytics Interactive Voice Response Contact Center 52

CSM Magazine

APRIL 4, 2024

Affiliate marketing has emerged as a cornerstone of modern digital commerce, offering businesses a cost-effective and performance-driven approach to customer acquisition and revenue generation. Central to the success of any affiliate marketing initiative are the best affiliate programs, which provide a platform for brands to collaborate with affiliates and harness their marketing prowess to drive sales and brand awareness.

Marketing 52

Marketing Education Consulting Consulting 52

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Cisco - Contact Center

APRIL 4, 2024

In today’s hyperconnected world where seamless customer experience is the key to success, your network can often become the differentiator that helps you succeed.

Customer Experience 52

Customer Experience 52

Help Scout

APRIL 4, 2024

There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.

Engineering 49

Engineering 49

Cisco - Contact Center

APRIL 4, 2024

The Empowering Partner Success blog series highlights the African American Cisco Partner Community (AACPC), supporting channel partners, and individuals positively impacting partner diversity and the… Read more on Cisco Blogs

52

52

CSM Magazine

APRIL 4, 2024

The combination of hospitality, amusement, and betting experiences that characterize client service in casinos is top tier. This sector has experienced an amazing transformation over time, driven by shifting consumer demands and technology advancements. Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters.

Personalization 40

Personalization Brand ambassadors Entertainment Customer Service 40

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

Cisco - Contact Center

APRIL 4, 2024

Navigating the complexities of large-scale technology investments can often be met with skepticism from key stakeholders.

Technology 42

Technology 42