CCNG
AUGUST 28, 2024
In today’s fast-paced business environment, digitalization is not just a choice – it’s a necessity. While almost all industries are going digital, there’s one industry that is leading the charge in the digital revolution, i.e., Contact Centers. By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience.
AWS Machine Learning
AUGUST 28, 2024
Incorporating generative artificial intelligence (AI) into your development lifecycle can offer several benefits. For example, using an AI-based coding companion such as Amazon Q Developer can boost development productivity by up to 30 percent. Additionally, reducing the developer context switching that stems from frequent interactions with many different development tools can also increase developer productivity.
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Cisco - Contact Center
AUGUST 28, 2024
Cisco is expanding its strategic partnership with Microsoft by offering AppDynamics as a hosted solution on Microsoft Azure — providing more flexibility and choice to customers.
Concentrix
AUGUST 28, 2024
Explore the challenges and opportunities that AI brings to cyber defense, along with proactive enterprise cybersecurity response strategies.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Cisco - Contact Center
AUGUST 28, 2024
Cisco Software Defined Access (SDA) just got better with Common Policy, a unique capability that ensures consistent policy enforcement at all network entry points through cross-domain context exchange.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
AUGUST 28, 2024
The global market for managed services around Cisco products is projected to reach $161 billion by 2027, driven by customers seeking solutions and outcomes rather than just products or technology.
Avoxi
AUGUST 28, 2024
Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the… The post Global Voice for Amazon Connect: What Are Your Options?
Cisco - Contact Center
AUGUST 28, 2024
Cisco Umbrella for Government up-levels government cybersecurity with protection against phishing, malware, ransomware and data loss from cyberattacks.
SQM Group
AUGUST 28, 2024
Should your QA program focus more on strict call compliance adherence or on fostering high customer experience (CX) sentiment?
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
AWS Machine Learning
AUGUST 28, 2024
Organizations spend a lot of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions through various channels, such as email, chat, or phone, and deploying a workforce to answer those queries can be resource intensive, time-consuming, and unproductive if the answers to those questions are repetitive.
IdeasUnlimited
AUGUST 28, 2024
In today’s competitive markets, businesses cannot afford to lose customers. As there’s an increase in customer expectations day by day, companies need to ensure they are available for their customers to assist them at any time. This is where After-hour call center services come into action to provide relief to business owners by efficiently handling their customer support service and operating outside regular business hours.
Acquire BPO
AUGUST 28, 2024
70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO Purpose of the Study From the popularization of AI chatbots in the early 2000s to today’s conversational AI that is strikingly human, AI adoption in customer service continues to grow, sparking strong reactions and debate among business leaders and customers alike.
FluentStream
AUGUST 28, 2024
Why This Matters Our consistent growth is a clear indicator that we’re on the right path. Our primary goal has always been to make our customers happy. We provide valuable tools designed to boost efficiency and productivity, ultimately helping our. Read More The post FluentStream Achieves Seven Consecutive Years on the Inc. 5000 List: A Milestone of Growth and Commitment appeared first on FluentStream.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
24-7 InTouch
AUGUST 28, 2024
Effective fraud prevention is crucial for safeguarding a company’s financial stability. However, distinguishing legitimate transactions from suspicious ones requires judgment calls. Manual fraud checks are slow, error-prone, and struggle with high transaction volumes, often missing subtle fraud patterns or flagging too many false positives. That’s why there’s a need for a digital solution that can address these challenges efficiently and accurately.
FluentStream
AUGUST 28, 2024
Labor Day weekend is just around the corner, and it’s important to ensure that your business is ready for the holiday rush. While you may be focused on organizing sales, promotions, and vacation plans, don’t forget about the critical role. Read More The post Prepare for Labor Day with These Essential Phone System Updates appeared first on FluentStream.
Zappix
AUGUST 28, 2024
Burlington, MA – August 28, 2024 ( BUSINESSWIRE ) — Zappix , a leading provider of Digital Patient Engagement solutions, announces a new healthcare client, further solidifying its position in delivering cutting-edge, automated patient engagement solutions. The service will include multi-touch automated digital outreach and intake processes, driving efficiency and reducing manual efforts for the healthcare system.
TCN
AUGUST 28, 2024
A healthcare provider’s contact center is often the first point of contact for patients, making it crucial for delivering high-quality patient care and ensuring seamless communication. Leveraging best practices can transform a contact center into a cornerstone of operational excellence and patient satisfaction. Here are the best practices to add to your contact center toolkit: […] The post Best Practices for a Healthcare Provider’s Contact Center appeared first on TCN.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Help Scout
AUGUST 28, 2024
Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market.
Concentrix
AUGUST 28, 2024
Power unified, AI-enabled experiences that deliver clear and actionable customer insights with our Customer Intelligence solution.
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