CCNG
AUGUST 28, 2024
In today’s fast-paced business environment, digitalization is not just a choice – it’s a necessity. While almost all industries are going digital, there’s one industry that is leading the charge in the digital revolution, i.e., Contact Centers. By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience.
AWS Machine Learning
AUGUST 28, 2024
Incorporating generative artificial intelligence (AI) into your development lifecycle can offer several benefits. For example, using an AI-based coding companion such as Amazon Q Developer can boost development productivity by up to 30 percent. Additionally, reducing the developer context switching that stems from frequent interactions with many different development tools can also increase developer productivity.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
AUGUST 28, 2024
Cisco Umbrella for Government up-levels government cybersecurity with protection against phishing, malware, ransomware and data loss from cyberattacks.
AWS Machine Learning
AUGUST 28, 2024
Retrieval Augmented Generation (RAG) is a state-of-the-art approach to building question answering systems that combines the strengths of retrieval and generative language models. RAG models retrieve relevant information from a large corpus of text and then use a generative language model to synthesize an answer based on the retrieved information. The complexity of developing and deploying an end-to-end RAG solution involves several components, including a knowledge base, retrieval system, and g
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
AUGUST 28, 2024
Cisco is expanding its strategic partnership with Microsoft by offering AppDynamics as a hosted solution on Microsoft Azure — providing more flexibility and choice to customers.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
AUGUST 28, 2024
Cisco Software Defined Access (SDA) just got better with Common Policy, a unique capability that ensures consistent policy enforcement at all network entry points through cross-domain context exchange.
Avoxi
AUGUST 28, 2024
Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the… The post Global Voice for Amazon Connect: What Are Your Options?
Cisco - Contact Center
AUGUST 28, 2024
The global market for managed services around Cisco products is projected to reach $161 billion by 2027, driven by customers seeking solutions and outcomes rather than just products or technology.
SQM Group
AUGUST 28, 2024
Should your QA program focus more on strict call compliance adherence or on fostering high customer experience (CX) sentiment?
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
IdeasUnlimited
AUGUST 28, 2024
In today’s competitive markets, businesses cannot afford to lose customers. As there’s an increase in customer expectations day by day, companies need to ensure they are available for their customers to assist them at any time. This is where After-hour call center services come into action to provide relief to business owners by efficiently handling their customer support service and operating outside regular business hours.
FluentStream
AUGUST 28, 2024
Why This Matters Our consistent growth is a clear indicator that we’re on the right path. Our primary goal has always been to make our customers happy. We provide valuable tools designed to boost efficiency and productivity, ultimately helping our. Read More The post FluentStream Achieves Seven Consecutive Years on the Inc. 5000 List: A Milestone of Growth and Commitment appeared first on FluentStream.
Acquire BPO
AUGUST 28, 2024
70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO Purpose of the Study From the popularization of AI chatbots in the early 2000s to today’s conversational AI that is strikingly human, AI adoption in customer service continues to grow, sparking strong reactions and debate among business leaders and customers alike.
FluentStream
AUGUST 28, 2024
Labor Day weekend is just around the corner, and it’s important to ensure that your business is ready for the holiday rush. While you may be focused on organizing sales, promotions, and vacation plans, don’t forget about the critical role. Read More The post Prepare for Labor Day with These Essential Phone System Updates appeared first on FluentStream.
Advertisement
CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
24-7 InTouch
AUGUST 28, 2024
Effective fraud prevention is crucial for safeguarding a company’s financial stability. However, distinguishing legitimate transactions from suspicious ones requires judgment calls. Manual fraud checks are slow, error-prone, and struggle with high transaction volumes, often missing subtle fraud patterns or flagging too many false positives. That’s why there’s a need for a digital solution that can address these challenges efficiently and accurately.
FluentStream
AUGUST 28, 2024
Why This Matters Our consistent growth is a clear indicator that we’re on the right path. Our primary goal has always been to make our customers happy. We provide valuable tools designed to boost efficiency and productivity, ultimately helping our. Read More The post FluentStream Achieves Seven Consecutive Years on the Inc. 5000 List: A Milestone of Growth and Commitment appeared first on FluentStream.
Zappix
AUGUST 28, 2024
Burlington, MA – August 28, 2024 ( BUSINESSWIRE ) — Zappix , a leading provider of Digital Patient Engagement solutions, announces a new healthcare client, further solidifying its position in delivering cutting-edge, automated patient engagement solutions. The service will include multi-touch automated digital outreach and intake processes, driving efficiency and reducing manual efforts for the healthcare system.
FluentStream
AUGUST 28, 2024
Labor Day weekend is just around the corner, and it’s important to ensure that your business is ready for the holiday rush. While you may be focused on organizing sales, promotions, and vacation plans, don’t forget about the critical role. Read More The post Prepare for Labor Day with These Essential Phone System Updates appeared first on FluentStream.
Advertisement
Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
TCN
AUGUST 28, 2024
A healthcare provider’s contact center is often the first point of contact for patients, making it crucial for delivering high-quality patient care and ensuring seamless communication. Leveraging best practices can transform a contact center into a cornerstone of operational excellence and patient satisfaction. Here are the best practices to add to your contact center toolkit: […] The post Best Practices for a Healthcare Provider’s Contact Center appeared first on TCN.
Help Scout
AUGUST 28, 2024
Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market.
Expert insights. Personalized for you.
195 
Let's personalize your content