Vistio
JULY 8, 2024
Recruiting and retaining contact center agents has never been more challenging. With increasing call volumes and soaring customer expectations, agents are feeling more stressed than ever. On top of this, the rise in remote work and the high demand for talent across various industries mean top agents can easily transition to other contact centers or different fields altogether.
ShepHyken
JULY 8, 2024
I couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story. My wife and I were at a restaurant. The server seemed pleasant and professional, but as our food was delivered, we saw a different side of her. There was a mistake in the order. The side dishes we received were not the ones we chose.
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Callminer
JULY 8, 2024
Technology allows for businesses to offer numerous contact methods to customers. Omnichannel customer support creates a bridge between each support channel to provide a cohesive customer experience.
AWS Machine Learning
JULY 8, 2024
Eviden is a next-gen technology leader in data-driven, trusted, and sustainable digital transformation. With a strong portfolio of patented technologies and worldwide leading positions in advanced computing, security, AI, cloud, and digital platforms, Eviden provides deep expertise for a multitude of industries in more than 47 countries. Eviden is an AWS Premier partner , bringing together 47,000 world-class talents and expanding the possibilities of data and technology across the digital contin
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
JULY 8, 2024
What if your cameras could not only record but also understand and interpret what they see?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ConvergeOne
JULY 8, 2024
For the 17th consecutive year, C1 has been honored as Avaya Enterprise Partner of the Year, solidifying its position as a trusted and innovative leader in the technology solutions space. This remarkable achievement underscores C1’s commitment to elevating connected human experiences and delivering unparalleled value to its customers.
AWS Machine Learning
JULY 8, 2024
This blog post is co-written with Qaish Kanchwala from The Weather Company. As industries begin adopting processes dependent on machine learning (ML) technologies, it is critical to establish machine learning operations (MLOps) that scale to support growth and utilization of this technology. MLOps practitioners have many options to establish an MLOps platform; one among them is cloud-based integrated platforms that scale with data science teams.
Acquire BPO
JULY 8, 2024
Acquire BPO, a global leader in customer experience and business process outsourcing, has launched its latest venture, Acquire.AI. This innovative division is designed to assist businesses in navigating the complexities of artificial intelligence, offering tailored solutions to enhance efficiency, drive growth, and elevate customer experiences. Navigating AI Complexity with Acquire.AI Acquire.AI addresses the challenges businesses encounter when embarking on their AI journey by providing compreh
CSM Magazine
JULY 8, 2024
There is no point in having an all-singing and all-dancing company website if you fail to garner enough interest and enough traffic to justify the cost of your online promotional efforts. The more people that visit your website, the higher and faster your brand awareness levels soar and crucially, the more chance you have of longevity in the future and a profitable annual income.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Acquire BPO
JULY 8, 2024
At Acquire BPO, our commitment to global success extends beyond geographical boundaries. As we expand our operations across four continents, we are dedicated to not only helping businesses thrive but also integrating our outsourcing strategies with the unique cultural nuances of each region. This approach isn’t just about business—it’s about fostering mutual growth and enrichment.
CSM Magazine
JULY 8, 2024
It may well be the case that you’ve been working for yourself, either as a freelance professional or else you’ve always had a lone-working job, but whether this is true or not, anyone can begin to feel a bit disconnected and out of sorts when regularly working away. So, in an effort to bring some peace of mind and balance back into your working mind, here’s how to stay sane when working away from home.
Acquire BPO
JULY 8, 2024
February marked the beginning of an exciting new chapter for Acquire BPO as we celebrated our Kick-Off Party with a futuristic theme: “Acquire the Future.” The event was a spectacular mix of fun, inspiration, and forward-thinking, setting the tone for the year ahead. Our team members came together for an evening filled with dynamic performances, engaging activities, and inspiring speeches from our leadership.
Cisco - Contact Center
JULY 8, 2024
Don't miss out on this opportunity to deepen your understanding of PTP and its crucial role in SMPTE ST 2110 systems. Whether you're looking to refine your technical skills or stay ahead of industry trends, our webinar promises to be a valuable resource.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Acquire BPO
JULY 8, 2024
February marked the beginning of an exciting new chapter for Acquire BPO as we celebrated our Kick-Off Party with a futuristic theme: “Acquire the Future.” The event was a spectacular mix of fun, inspiration, and forward-thinking, setting the tone for the year ahead. Our team members came together for an evening filled with dynamic performances, engaging activities, and inspiring speeches from our leadership.
CSM Magazine
JULY 8, 2024
In the fast-paced world of business, efficiency is key to staying competitive and profitable. Implementing the right software can streamline operations, reduce errors, and save valuable time and resources. Here, we explore six types of software that can significantly improve your business’s efficiency. Project Management Software Project management software is essential for businesses looking to improve organization and communication within teams.
Acquire BPO
JULY 8, 2024
Acquire BPO, a global leader in customer experience and business process outsourcing, has launched its latest venture, Acquire.AI. This innovative division is designed to assist businesses in navigating the complexities of artificial intelligence, offering tailored solutions to enhance efficiency, drive growth, and elevate customer experiences. Navigating AI Complexity with Acquire.AI Acquire.AI addresses the challenges businesses encounter when embarking on their AI journey by providing compreh
CSM Magazine
JULY 8, 2024
Are you curious about the aviator game and wondering what all the buzz is about? Well, you’re in the right place! This unique game has been gaining popularity, and for good reasons. It’s exciting, easy to understand, and offers a fresh experience for those looking to try something new. Whether you’re a seasoned gamer or a complete newbie, this article will give you a solid understanding of what the aviator game is all about, how to get started, common mistakes to avoid, and some handy tips
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Acquire BPO
JULY 8, 2024
At Acquire BPO, our commitment to global success extends beyond geographical boundaries. As we expand our operations across four continents, we are dedicated to not only helping businesses thrive but also integrating our outsourcing strategies with the unique cultural nuances of each region. This approach isn’t just about business—it’s about fostering mutual growth and enrichment.
CSM Magazine
JULY 8, 2024
Validating identification documents is an everyday part of the financial services industry. It comes into play when performing different financial services like opening bank accounts and approving loans. It’s crucial for ensuring encrypted transactions and preventing fraudulent behaviors. This article will explore the advantages of incorporating ID document verification solutions within the financial services sector.
ClearAction
JULY 8, 2024
CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. All customer experience metrics used today are lagging indicators of growth. You’re measuring what already happened with customers. Therefore, it’s lagging. Leading indicators are what you are doing that causes the lagging indicator.
Advantage Communications
JULY 8, 2024
Unlock hidden talent! BPOs: Hire beyond resumes for excellent customer service with non-traditional profiles & on-demand models.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Help Scout
JULY 8, 2024
Ever wonder how different support teams manage their queues and structure their inboxes? Learn about Help Scout's approach in this edition of the Support Team Mailbag.
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