ShepHyken
OCTOBER 9, 2023
Top Takeaways: Conversational AI technology, powered by artificial intelligence, has revolutionized customer support by providing efficient and personalized assistance to customers. This technology can understand customers’ queries, provide relevant answers, and guide them toward a resolution. Combining AI and human agents can create a seamless and effective customer experience.
AWS Machine Learning
OCTOBER 9, 2023
A recommendation engine is only as good as the data used to prepare it. Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. In this post, we walk through how to prepare and import the MovieLens dataset , a dataset prepared by GroupLens research at the University of Minnesota, which consists of a variety of user rankings of various movies, into Amazon Personalize using Amazon SageMaker Data Wrangler. [1] Solution ov
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ShepHyken
OCTOBER 9, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Elements to Maintaining Consumer Trust in Today’s Experience Economy by Barbara Holzapfel (Fast Company) Earning customer trust does not require a complex strategy, but it needs a thorough understanding of the customer and a strong desire to deliver truly differentiated a
Comm100
OCTOBER 9, 2023
The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers. Hailing from OpenAI’s cutting-edge technology, ChatGPT has rapidly risen to fame, offering an interactive experience that feels remarkably human. Its sophisticated ability to understand and generate human-like text has unlocked opportunities across sectors, one of the most intriguing being customer service.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
OCTOBER 9, 2023
According to Gartner , 85% of software buyers trust online reviews as much as personal recommendations. Customers provide feedback and reviews about products they have purchased through many channels, including review websites, vendor websites, sales calls, social media, and many others. The problem with the increasing volume of customer reviews across multiple channels is that it can be challenging for companies to process and derive meaningful insights from the data using traditional methods.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Blueship Call Center
OCTOBER 9, 2023
As one of the primary factors in determining a company’s success, providing excellent customer service must be continuously improved. Top call center outsourcing companies provide exceptional customer service, it’s reasonable to anticipate sales growth of 20% or more of overall business revenue. Fortunately, there are several strategies you may use to raise the performance of your workforce.
CSM Magazine
OCTOBER 9, 2023
A dedicated server is a good choice for those websites that have really high traffic, in case you are planning to design a tech platform or host a huge online game for private reasons. The purposes for the dedicated server purchase can be various. Many users prefer a European dedicated server , to get access to an isolated resource with advanced customization.
Kapta Customer Success
OCTOBER 9, 2023
Are you developing and capturing the voice of your customers for customer advocacy? More than 75% of B2B buyers consult three or more sources of advocacy before making a purchase decision, according to Gartner.
CSM Magazine
OCTOBER 9, 2023
When an unexpected event occurs, financial service representatives need to be able to jump into action. From panic-stricken clients demanding answers to a sudden spike in market volatility, your team needs the ability to manage these chaotic situations with confidence and poise. In this article, we will discuss crisis-handling techniques — from client relations strategies to best practices for resolving issues quickly and effectively – that will help you guide customers through turmoil.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
LiveVox
OCTOBER 9, 2023
Part II: Key Systems to Consider Part I of this blog post discussed how organizations have responded to the three “Cs” of communication, collaboration, and connectedness needed for agents and supervisors. This post explains the opportunity to revitalize the contact center and examines the new technologies and tools that are on the horizon which can […] The post Agent Communication, Collaboration and Connection in a Hybrid World: Part II appeared first on LiveVox.
Concentrix
OCTOBER 9, 2023
Uncover the reasons why you should build brand love with your customers, and the areas to focus your efforts for the biggest impact.
LiveVox
OCTOBER 9, 2023
In the ever-evolving landscape of customer care, one truth remains steadfast: data is the compass that guides exceptional experiences. As we journey through the realm of financial services, the power of data-driven insights takes center stage. At LiveVox, we’re committed to helping you unlock the potential of every customer interaction. Join us as we explore […] The post Data-Driven Insights: Enhancing Customer Care Through Financial Services Analysis appeared first on LiveVox.
Abby Connect
OCTOBER 9, 2023
What is Telephobia? Have you ever noticed how many people prefer texting over talking on the phone? Telephobia (also called phone phobia or phone anxiety) is an anxiety associated with making phone calls or answering the phone. It can get in the way of personal and professional relationships and increase stress in the workforce.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Certified Languages International
OCTOBER 9, 2023
Behind the scenes, we have been working on a new VRI platform that makes language access even better. We are so excited to finally introduce you to MERFi! A New VRI Platform that Puts Language Access First 22 Video Languages & ASL 230+ Audio Languages High-Quality Video Natural, Clear Audio Feast Your Eyes on These Features On-demand & scheduled c onnection to an interpreter in seconds Easy-to-use interface with clear, high-quality video and audio Fingertip access to your most fre
Nicereply
OCTOBER 9, 2023
Customer success metrics are essential to the growth of every SaaS company. With the increasing amount of intuitive software programs providing detailed data analytics to businesses, it’s no wonder that data-driven decision-making is now commonplace across almost all industries. Measuring key performance indicators (KPI) should be a standard business practice, ensuring organizations measure progress toward strategic objectives, and identifying strengths and areas for improvement.
NobelBiz
OCTOBER 9, 2023
In the dynamic and ever-evolving world of call center management, owners and operations managers face a myriad of challenges that demand their attention and expertise. From the constant quest to deliver exceptional customer service to the intricate balancing act of optimizing team performance, this realm is a labyrinth of complexities. Today we’ll delve deep into the pain points that frequently plague call center executives.
Genroe
OCTOBER 9, 2023
Explore the transformative power of AI chatbots in B2B settings. Discover practical use cases, benefits, and how to integrate them for enhanced customer experience. Dive in now! The post Practical B2B CX Use Cases for AI Chat That You Can Launch Today appeared first on Genroe | Customer Experience | Net Promoter Score.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
JustCall
OCTOBER 9, 2023
We’re thrilled to share that SaaS Labs has secured the 21st spot on Battery Ventures’ prestigious list of Highest-Rated Cloud Computing Companies To Work For this year. This accolade underscores our dedication to cultivating a culture rooted in innovation and inclusivity. In 2023, SaaS Labs marked significant milestones with innovative product launches and global expansion.
Help Scout
OCTOBER 9, 2023
In this article, we’ll explore the three types of customer complaints, look at examples of common requests, and offer suggestions on how to resolve them, including some example responses you can use for your own support needs.
JustCall
OCTOBER 9, 2023
We are thrilled to announce that GetApp has recognized JustCall as Category Leaders in the Predictive Dialer category, highlighting our exceptional performance. GetApp is a free online service that helps organizations find the right software , in multiple software categories, including Predictive Dialer. Category Leaders rankings highlight top-ranked North American software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support,
SmartKarrot
OCTOBER 9, 2023
In the evolving landscape of account management, successful businesses are consistently on the lookout for innovative techniques to deepen customer relationships and increase revenue. This article explores potential ways to strategize and operationalize account farming at scale. Why Key Account Farming? ‘Account Farming’ or ‘Key Account Farming’ is an approach that focuses on nurturing and growing existing client relationships and revenue.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
AWS Machine Learning
OCTOBER 9, 2023
Today, we are excited to announce that the Mistral 7B foundation models, developed by Mistral AI, are available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. With 7 billion parameters, Mistral 7B can be easily customized and quickly deployed. You can try out this model with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models so you can quickly get started with ML.
SmartKarrot
OCTOBER 9, 2023
Account management, with its intricate dance of strategic planning and execution, is both a science and an art. From establishing strong customer relationships to navigating complex stakeholder dynamics, the role demands a unique blend of skills and knowledge. Yet, with the evolving dynamics of today’s business landscape, even seasoned account managers can benefit from structured guidance.
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