Mon.Aug 26, 2024

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Five Strategies to Give AI Customer Service a Human Touch

Vistio

From chatbots that handle routine queries to machine learning algorithms that predict customer needs, AI is transforming the way we engage with customers. However, as we embrace this technological revolution, it’s crucial not to lose sight of the human element that remains essential to a successful AI strategy. Human oversight in AI implementations is not just a safeguard—it’s the key to unlocking the full potential of AI in contact centers.

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Top tips for evaluating call center training software options

Callminer

Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, and supports agents with immediate feedback.

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AWS empowers sales teams using generative AI solution built on Amazon Bedrock

AWS Machine Learning

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. We envision a future where AI seamlessly integrates into our teams’ workflows, automating repetitive tasks, providing intelligent recommendations, and freeing up time for more strategic, high-value interactions. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales oper

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How to Improve Call Center Customer Service

TechSee

Call centers are the frontline of customer service for many businesses. Providing excellent service in call centers is crucial for maintaining customer satisfaction and loyalty. However, call centers face a variety of challenges that can prevent them from delivering the best possible service. In this blog post, we will explore these pain points, discuss best practices, and describe how AI and automation can not only improve call center customer service – they can revolutionize it.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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GenASL: Generative AI-powered American Sign Language avatars

AWS Machine Learning

In today’s world, effective communication is essential for fostering inclusivity and breaking down barriers. However, for individuals who rely on visual communication methods like American Sign Language (ASL), traditional communication tools often fall short. That’s where GenASL comes in. GenASL is a generative artificial intelligence (AI) -powered solution that translates speech or text into expressive ASL avatar animations, bridging the gap between spoken and written language and sign language

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One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns

Acquire BPO

Madison Herubin Vice President of Accounts at Idea Grove acquirebpo@ideagrove.com 70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO IRVING, Texas–As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if the customer experience is compromised, according to new survey from Acquire BPO , a global leader

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Celebrating Women’s Equality Day: Innovating for Inclusion

Cisco - Contact Center

As we celebrate Women's Equality Day on August 26th, it's important to consider and reflect upon the incredible potential that lies within each woman when given the right tools and opportunities.

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Acquire BPO Survey Report Press Release

Acquire BPO

One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns 70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO IRVING, Texas–As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion of their customer base if the customer experience is compromised, according to new survey from Acquire BPO , a global leader in cus

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Recognizing Women Driving Innovation

Cisco - Contact Center

The progress and pioneers we celebrate today are a testament to the resilience, innovation, and determination of countless women who have paved the way.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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How SEO Can Enhance Customer Experience

CSM Magazine

Search Engine Optimization (SEO) is often seen as a tool primarily for improving website visibility and driving traffic. However, its benefits extend beyond search engine rankings. When implemented effectively, SEO can significantly enhance the customer experience (CX). Here’s how: 1. Faster Page Load Times One of the critical factors in SEO is page speed.

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GenAI Is Revolutionizing Conversation Analytics

DMG Consulting

GenAI Is Revolutionizing Conversation Analytics View this article on the publisher’s website The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions. These solutions, first known as speech or text analytics and later as interaction analytics, have changed much more than their name.