Joe Rawlinson
FEBRUARY 16, 2024
The relationships within your team play a major role in determining your success as a business owner. Knowing your team members’ names and roles is only the beginning of understanding them; a deeper understanding of their personalities, skills, shortcomings, and goals is what you need if you really want to connect with them and get the most out of their potential.
Beyond Philosophy
FEBRUARY 16, 2024
Exploring ethics is challenging. Given its abstract nature, it is a tough subject for learning and discussion. That said, we never falter in the face of a challenge. We developed five principles of professional ethics we believe are vital to revisit periodically. Are they rigid guidelines? Do they offer absolute answers? Are they timeless? Not quite.
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AWS Machine Learning
FEBRUARY 16, 2024
Today, we are excited to announce that Code Llama foundation models, developed by Meta, are available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. Code Llama is a state-of-the-art large language model (LLM) capable of generating code and natural language about code from both code and natural language prompts.
Playvox
FEBRUARY 16, 2024
Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX). Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to impro
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Cisco - Contact Center
FEBRUARY 16, 2024
The Agniane Stealer is an information-stealing malware mainly targeting the cryptocurrency wallets of its victims. It gained popularity on the internet starting in August 2023.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
FEBRUARY 16, 2024
If you’ve ever visited the Cisco Store Tech Lab in San Jose, California, you’ve probably seen how seamlessly Cisco and our partners’ retail technology is integrated into the store.
Vistio
FEBRUARY 16, 2024
The rapid and continuous evolution of technology and communication channels has placed increased demands on businesses to ensure their contact center agents are capable of providing exceptional customer service. One of the critical elements in achieving this goal is an effective onboarding process that equips new agents with the necessary skills, knowledge, and confidence to handle diverse and complex customer interactions from day one.
CSM Magazine
FEBRUARY 16, 2024
In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. Along with being a chance for people to source new business solutions, It will be notable as a networking opportunity for thousands of professionals.
Hodusoft
FEBRUARY 16, 2024
IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences. According to a report , businesses that prioritize superior customer service can boost their revenues by 4% to 8% above their market.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
FEBRUARY 16, 2024
Have you recently lost a relative or friend and are looking to organize the best funeral? The situation can be overwhelming to think straight and make practical choices. During such difficult times, it may feel like you want to get it over and done within the minimal time possible. While the situation is completely understandable, it would be ideal to take more time to evaluate the options offered by a professional funeral manager.
Cisco - Contact Center
FEBRUARY 16, 2024
Since the European Union (EU) signed the second version of the Network and Information Security (NIS2) Directive in December 2022, there has been a real frenzy all around Europe about it.
CSM Magazine
FEBRUARY 16, 2024
Selecting a life insurance provider can be challenging, particularly if it’s not something you want to do for the first time. Nevertheless, getting life insurance is crucial, particularly if you have a family or are financially dependent on someone else. Nevertheless, this doesn’t lessen the difficulty of selecting a business. This post will review several characteristics you should look for to help you choose the best life insurance provider; also, before making a choice, consider g
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