AnswerConnect
AUGUST 7, 2024
Discover how poor call handling can harm your business reputation and damage sales. Plus, learn actionable tips to improve your customer service today. The post 7 ways poor call handling can ruin your reputation (and how to fix it) appeared first on AnswerConnect Blog.
CCNG
AUGUST 7, 2024
As new technology emerges for contact centers, business process outsourcing (BPO) is rapidly shifting. Numerous BPO trends have emerged that offer a way to reduce expenses and improve CX. 59% of organizations cite cost savings as the number one reason they outsource. Working with a BPO provider can bring cost savings in many ways. From reduced staffing and operational costs to increased productivity, organizations can leverage BPOs’ financial benefits to maximize their budgets.
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TechSee
AUGUST 7, 2024
Customer experience (CX) is a focal point for businesses striving to achieve a competitive advantage. Online reviews and consumer feedback are paramount, and social media only magnifies the importance of creating positive customer experiences. A series of glowing reviews can enhance brand loyalty and attract new patrons, whereas negative feedback may meaningfully impact business.
Cisco - Contact Center
AUGUST 7, 2024
Discover Kyle Winters' journey from cybersecurity practitioner to Cisco technical advocate. Learn about his experiences, upcoming tutorials, and how to engage with the community.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Momentum Telecom
AUGUST 7, 2024
In today’s business landscape, organizations are increasingly reliant on cloud applications and services to drive growth, collaboration, and innovation. Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] But despite their growing popularity, cloud technologies create new challenges for network management.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Zappix
AUGUST 7, 2024
In an increasingly diverse society, the healthcare system faces the challenge of effectively serving patients who speak a multitude of languages. One critical area where language barriers can significantly impact patient care is during the appointment scheduling process. Poor language access during this initial interaction can lead to miscommunication, missed appointments, and ultimately, poorer health outcomes.
Cisco - Contact Center
AUGUST 7, 2024
Announced at Cisco Live US 2024 and available now, Cisco Identity Services Engine’s newest version: Cisco ISE 3.4, is bound to more bring more security to the network. In Cisco ISE 3.4, there are more than a dozen new features but the most catalyst-shaking is the availability of Common Policy.
TCN
AUGUST 7, 2024
In today’s competitive landscape, exceptional customer experiences are the cornerstone of success. But with a myriad of contact center software solutions available, identifying the ones that will truly empower your agents and elevate your customer interactions can feel overwhelming. This blog will explore what solutions you should look out for, from blended omnichannel solutions to […] The post What Contact Center Software Solutions Do You Need to Succeed?
Calltools
AUGUST 7, 2024
The Telephone Compliance Protection Act (TCPA) is an important federal law that all businesses placing outbound calls must be aware of. Designed to protect consumer privacy, this legislation restricts automatic marketing via prerecorded messages, telemarketing calls, and auto-dialed calls or text messages. In addition, the TCPA prohibits businesses from calling numbers listed on the Do Not Call (DNC) registry managed by the Federal Communications Commission (FCC).
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Concentrix
AUGUST 7, 2024
Deliver innovative programs for customer recognition, reward, and retention with our Salesforce Loyalty as a Service solution.
AWS Machine Learning
AUGUST 7, 2024
AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Trained on a large volume of datasets, these models incorporate memory components in their architectural design, allowing them to understand and comprehend textual context. Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business pr
AWS Machine Learning
AUGUST 7, 2024
Innovations in artificial intelligence (AI) and machine learning (ML) are causing organizations to take a fresh look at the possibilities these technologies can offer. As you aim to bring your proofs of concept to production at an enterprise scale, you may experience challenges aligning with the strict security compliance requirements of their organization.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Working Solutions
AUGUST 7, 2024
In our infographic “Elevating the Connected Car Experience,” we explore why ensuring a seamless and customer-focused experience is paramount in the rapidly evolving automotive industry. Connected cars represent a technological pinnacle, redefining how we interact with vehicles.
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